What users are saying about
11 Ratings
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Top Rated
615 Ratings
11 Ratings
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Score 7.5 out of 100

SharpSpring

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Top Rated
615 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

ConvertKit

It is perfect for artists and content creators. It is perfect for service based providers who want to house their potential leads. Entry level entrepreneurs can also benefit. It is not an all in one type of platform, but it is useful for list building and setting up automation. If you have less than 1K subscribers, this is the route to go until you need to use automation. Then, just feel free to upgrade.
LaMeshia Conley | TrustRadius Reviewer

SharpSpring

Over the past several years, SharpSpring has become my preferred solution for small to medium businesses. It has probably 90% of the features that you'll find with the enterprise solutions and is much more intuitive than the competition. Additionally, they pretty much include all of their features in the price. There really aren't upsells or upgrades to get more features. Some tools are better than others. I really like the CRM, Email, & Marketing Automation components. The Landing Page builder is okay but very limited and doesn't take too well to custom HTML code. I probably wouldn't recommend SharpSpring for an enterprise-level customer because it isn't as customizable as many of the enterprise-level marketing automation platforms. For the prices, features, and ease of use, it really is hard to beat.
Tim Hemingway | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ConvertKit
7.0
SharpSpring
7.9
WYSIWYG email editor
ConvertKit
5.0
SharpSpring
7.0
Dynamic content
ConvertKit
7.0
SharpSpring
8.2
Ability to test dynamic content
ConvertKit
7.0
SharpSpring
8.6
Landing pages
ConvertKit
7.0
SharpSpring
6.6
A/B testing
ConvertKit
7.0
SharpSpring
8.9
Mobile optimization
ConvertKit
6.5
SharpSpring
6.4
Email deliverability reporting
ConvertKit
8.0
SharpSpring
7.9
List management
ConvertKit
6.5
SharpSpring
9.0
Triggered drip sequences
ConvertKit
9.0
SharpSpring
8.7

Reporting & Analytics

ConvertKit
6.7
SharpSpring
7.4
Dashboards
ConvertKit
5.5
SharpSpring
7.2
Standard reports
ConvertKit
5.5
SharpSpring
8.0
Custom reports
ConvertKit
9.0
SharpSpring
7.1

Pre-Send Testing

ConvertKit
8.5
SharpSpring
URL Validation
ConvertKit
9.0
SharpSpring
Link Tracking
ConvertKit
9.0
SharpSpring
Image Validation
ConvertKit
9.0
SharpSpring
Inbox Display
ConvertKit
7.0
SharpSpring
Email Accessibility Tools
ConvertKit
9.0
SharpSpring
Spelling and Grammar Check
ConvertKit
9.0
SharpSpring
Spam Testing
ConvertKit
9.0
SharpSpring
Email Previews
ConvertKit
7.0
SharpSpring

Lead Management

ConvertKit
SharpSpring
8.6
Lead nurturing
ConvertKit
SharpSpring
8.5
Lead scoring and grading
ConvertKit
SharpSpring
8.1
Data quality management
ConvertKit
SharpSpring
8.8
Automated sales alerts and tasks
ConvertKit
SharpSpring
8.8

Campaign Management

ConvertKit
SharpSpring
8.1
Calendaring
ConvertKit
SharpSpring
8.1
Event/webinar marketing
ConvertKit
SharpSpring
8.0

Social Media Marketing

ConvertKit
SharpSpring
7.0
Social sharing and campaigns
ConvertKit
SharpSpring
6.8
Social profile integration
ConvertKit
SharpSpring
7.3

Platform & Infrastructure

ConvertKit
SharpSpring
8.1
API
ConvertKit
SharpSpring
7.6
Role-based workflow & approvals
ConvertKit
SharpSpring
8.1
Customizability
ConvertKit
SharpSpring
8.2
Integration with Salesforce.com
ConvertKit
SharpSpring
8.1
Integration with Microsoft Dynamics CRM
ConvertKit
SharpSpring
8.3
Integration with SugarCRM
ConvertKit
SharpSpring
8.3

Pros

ConvertKit

  • Emails landing in subscribers inbox.
  • Free mailing address that customers can use.
  • Robust tagging system for managing funnels and targeting users with optimized emails.
  • Broad integrations available for other platforms and optin form plugins.
Anonymous | TrustRadius Reviewer

SharpSpring

  • Crm, with custom fields that can be customized per organization
  • Sales pipelines, which lets you track an opportunity along the sales process. Can implement automation with tasks creation, emails to prospect and notifications
  • Email marketing with easy to use email builder. Campaigns can be sent out manually or automatically. Can also be used for templated emails to send to contacts.
Kaila Troia | TrustRadius Reviewer

Cons

ConvertKit

  • When I first started using ConvertKit, I found it hard to create a landing page. I am pretty technical but when I had to customize my page using HTML, I got lost. I thought I could get up and running within an hour (build the page, create the list, and set up automation), but I soon realized I had to upgrade to use automation and setting up took me more than 3 hours. The learning curve had me stuck. I got frustrated and reached out to support.
  • ConvertKit is not for a non-tech person. There are not enough templates to get up and running within an hour.
  • ConvertKit is simply email marketing and landing pages for list building. It could offer a little more.
  • The analytics can be a bit more in depth.
LaMeshia Conley | TrustRadius Reviewer

SharpSpring

  • Custom Form Field - Weakest point of the software for me. Hard to make custom field and options are limited
  • Nuanced Automations are Hard - Lacking some more advanced automation capacities and options
  • Hard Bounces / Suppressions - Very aggressive suppression engine means that active subscribers are "bounced" then removed from email lists suddenly without much recourse
Billy Alguire | TrustRadius Reviewer

Likelihood to Renew

ConvertKit

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 7.8
Based on 31 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

ConvertKit

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.2
Based on 71 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Support Rating

ConvertKit

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.7
Based on 81 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

ConvertKit

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

ConvertKit

Anonymous | TrustRadius Reviewer

SharpSpring

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

ConvertKit

  • Incremental traffic generation from a reliable source.
  • High-converting leads from sales funnels.
Anonymous | TrustRadius Reviewer

SharpSpring

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

ConvertKit

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConvertKit Editions & Modules

Edition
Creator$29.001
Creator Pro$59.001
  1. Per Month
Additional Pricing Details

SharpSpring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvertKit
6.5
SharpSpring
8.0

Likelihood to Renew

ConvertKit
SharpSpring
7.8

Usability

ConvertKit
SharpSpring
8.2

Reliability and Availability

ConvertKit
SharpSpring
6.0

Performance

ConvertKit
SharpSpring
5.5

Support Rating

ConvertKit
SharpSpring
8.7

Online Training

ConvertKit
SharpSpring
4.5

Implementation Rating

ConvertKit
SharpSpring
8.0

Scalability

ConvertKit
SharpSpring
3.5

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