What users are saying about
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Top Rated
615 Ratings
2 Ratings
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Score 5.9 out of 100

SharpSpring

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Top Rated
615 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Convertro (discontinued)

I am unable to answer this, as they have still not been able to provide data of any value after two years.
Anonymous | TrustRadius Reviewer

SharpSpring

Over the past several years, SharpSpring has become my preferred solution for small to medium businesses. It has probably 90% of the features that you'll find with the enterprise solutions and is much more intuitive than the competition. Additionally, they pretty much include all of their features in the price. There really aren't upsells or upgrades to get more features. Some tools are better than others. I really like the CRM, Email, & Marketing Automation components. The Landing Page builder is okay but very limited and doesn't take too well to custom HTML code. I probably wouldn't recommend SharpSpring for an enterprise-level customer because it isn't as customizable as many of the enterprise-level marketing automation platforms. For the prices, features, and ease of use, it really is hard to beat.
Tim Hemingway | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

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SharpSpring
7.9
WYSIWYG email editor
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SharpSpring
7.0
Dynamic content
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SharpSpring
8.2
Ability to test dynamic content
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SharpSpring
8.6
Landing pages
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SharpSpring
6.6
A/B testing
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SharpSpring
8.9
Mobile optimization
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SharpSpring
6.4
Email deliverability reporting
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SharpSpring
7.9
List management
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SharpSpring
9.0
Triggered drip sequences
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SharpSpring
8.8

Lead Management

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SharpSpring
8.6
Lead nurturing
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SharpSpring
8.5
Lead scoring and grading
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SharpSpring
8.1
Data quality management
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SharpSpring
8.8
Automated sales alerts and tasks
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SharpSpring
8.8

Campaign Management

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SharpSpring
8.1
Calendaring
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SharpSpring
8.1
Event/webinar marketing
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SharpSpring
8.0

Social Media Marketing

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SharpSpring
7.0
Social sharing and campaigns
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SharpSpring
6.8
Social profile integration
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SharpSpring
7.3

Reporting & Analytics

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SharpSpring
7.4
Dashboards
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SharpSpring
7.2
Standard reports
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SharpSpring
8.0
Custom reports
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SharpSpring
7.1

Platform & Infrastructure

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SharpSpring
8.1
API
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SharpSpring
7.6
Role-based workflow & approvals
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SharpSpring
8.1
Customizability
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SharpSpring
8.2
Integration with Salesforce.com
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SharpSpring
8.1
Integration with Microsoft Dynamics CRM
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SharpSpring
8.3
Integration with SugarCRM
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SharpSpring
8.3

Pros

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  • Respond to emails
Anonymous | TrustRadius Reviewer

SharpSpring

  • Crm, with custom fields that can be customized per organization
  • Sales pipelines, which lets you track an opportunity along the sales process. Can implement automation with tasks creation, emails to prospect and notifications
  • Email marketing with easy to use email builder. Campaigns can be sent out manually or automatically. Can also be used for templated emails to send to contacts.
Kaila Troia | TrustRadius Reviewer

Cons

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  • No apparent end-to-end solution for implementation.
  • Constant changes to implementation which has resulted in hundreds of hours of reworking the tagging setup.
  • No universal tagging method.
  • Numerous tags to be implemented based on a variety of data sources.
  • After 2 years of working on implementation, data is still not being captured consistently.
  • Convertro looks to us for solutions rather than providing any.
Anonymous | TrustRadius Reviewer

SharpSpring

  • Custom Form Field - Weakest point of the software for me. Hard to make custom field and options are limited
  • Nuanced Automations are Hard - Lacking some more advanced automation capacities and options
  • Hard Bounces / Suppressions - Very aggressive suppression engine means that active subscribers are "bounced" then removed from email lists suddenly without much recourse
Billy Alguire | TrustRadius Reviewer

Likelihood to Renew

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No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 7.8
Based on 31 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

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No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.2
Based on 71 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Support Rating

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No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.7
Based on 81 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

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No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

Convertro (discontinued)

Visual IQ - much simpler and effective setup.
Anonymous | TrustRadius Reviewer

SharpSpring

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

Convertro (discontinued)

  • The negative impact is the hundreds of hours my team has had to spend in facilitating Converto's constant changes.
Anonymous | TrustRadius Reviewer

SharpSpring

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

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General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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Additional Pricing Details

SharpSpring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

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1.0
SharpSpring
8.0

Likelihood to Renew

Convertro (discontinued)
SharpSpring
7.8

Usability

Convertro (discontinued)
SharpSpring
8.2

Reliability and Availability

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SharpSpring
6.0

Performance

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SharpSpring
5.5

Support Rating

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SharpSpring
8.7

Online Training

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SharpSpring
4.5

Implementation Rating

Convertro (discontinued)
SharpSpring
8.0

Scalability

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SharpSpring
3.5

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