Convirza vs. MiVoice Office Application Suite (Mitel Application Suite)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Convirza
Score 9.1 out of 10
N/A
Convirza (formerly LogMyCalls) is a call tracking solution with features such as call recording, push-button accountability, and close rate tracking for every call.N/A
MiVoice Office Application Suite
Score 7.4 out of 10
N/A
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).N/A
Pricing
ConvirzaMiVoice Office Application Suite (Mitel Application Suite)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ConvirzaMiVoice Office Application Suite
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ConvirzaMiVoice Office Application Suite (Mitel Application Suite)
Top Pros
Top Cons
Features
ConvirzaMiVoice Office Application Suite (Mitel Application Suite)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Convirza
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
22% above category average
High quality audio00 Ratings10.01 Ratings
High quality video00 Ratings10.01 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Convirza
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
23% above category average
Meeting initiation00 Ratings10.01 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Convirza
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
27% above category average
Participant roles & permissions00 Ratings10.01 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Convirza
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
8.5
8 Ratings
5% above category average
Hosted PBX00 Ratings8.24 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.64 Ratings
Directory of employee names00 Ratings10.08 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Convirza
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
8 Ratings
21% above category average
Answering rules00 Ratings10.08 Ratings
Call recording00 Ratings10.06 Ratings
Call park00 Ratings10.08 Ratings
Call screening00 Ratings10.06 Ratings
Message alerts00 Ratings10.08 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Convirza
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
9.2
5 Ratings
9% above category average
Mobile app for iOS00 Ratings9.45 Ratings
Mobile app for Android00 Ratings8.93 Ratings
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User Ratings
ConvirzaMiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
9.1
(5 ratings)
9.0
(8 ratings)
Support Rating
-
(0 ratings)
8.8
(4 ratings)
User Testimonials
ConvirzaMiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
Convirza
If you want to track specific campaign responses via phone this is the perfect solution, especially if you don't want to wait for someone in IT to program a number for you. There are better sales coaching and monitoring packages and this doesn't try to be that, but it does provide some valuable feedback in that arena.
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Mitel Networks Corporation
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
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Pros
Convirza
  • Allows clients to track & even listen to all the calls that come in through call-tracking.
  • Once you understand how it works, the interface is very easy to navigate to pull up client reports.
  • It is an excellent tool to keep track of the response advertisers are getting when contacting them for resigns.
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Mitel Networks Corporation
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
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Cons
Convirza
  • Dynamic call tracking
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Mitel Networks Corporation
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
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Support Rating
Convirza
No answers on this topic
Mitel Networks Corporation
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
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Alternatives Considered
Convirza
Convirza has all of the features that I need, and I'm not paying a premium for features that I do not want. It is more affordable and easier to implement than the other solutions I have tried. Customer service has also been better--you don't feel like you are just sending a ticket to an anonymous employee.
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Mitel Networks Corporation
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
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Return on Investment
Convirza
  • It's allowed me to show value to my clients ensuring good, lead-generating campaigns are being continued by my clients.
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Mitel Networks Corporation
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
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ScreenShots