Convirza vs. RingCentral MVP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Convirza
Score 9.1 out of 10
N/A
Convirza is a call tracking solution with features such as call recording, push-button accountability, and close rate tracking for every call.N/A
RingCentral MVP
Score 7.4 out of 10
N/A
RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.
$19.99
per month
Pricing
ConvirzaRingCentral MVP
Editions & Modules
No answers on this topic
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
Offerings
Pricing Offerings
ConvirzaRingCentral MVP
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
ConvirzaRingCentral MVP
Top Pros
Top Cons
Features
ConvirzaRingCentral MVP
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Convirza
-
Ratings
RingCentral MVP
7.5
114 Ratings
8% below category average
Hosted PBX00 Ratings8.764 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.885 Ratings
User templates00 Ratings6.578 Ratings
Call reports00 Ratings6.7101 Ratings
Directory of employee names00 Ratings7.8101 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Convirza
-
Ratings
RingCentral MVP
7.5
123 Ratings
11% below category average
Answering rules00 Ratings6.4111 Ratings
Call recording00 Ratings8.5104 Ratings
Call park00 Ratings7.288 Ratings
Call screening00 Ratings8.196 Ratings
Message alerts00 Ratings7.3115 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Convirza
-
Ratings
RingCentral MVP
7.3
108 Ratings
12% below category average
Video conferencing00 Ratings7.283 Ratings
Audio conferencing00 Ratings8.095 Ratings
Video screen sharing00 Ratings6.554 Ratings
Instant messaging00 Ratings7.562 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Convirza
-
Ratings
RingCentral MVP
8.3
106 Ratings
0% below category average
Mobile app for iOS00 Ratings7.692 Ratings
Mobile app for Android00 Ratings8.976 Ratings
Best Alternatives
ConvirzaRingCentral MVP
Small Businesses
Invoca
Invoca
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
Revenue.io
Revenue.io
Score 8.6 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Revenue.io
Revenue.io
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ConvirzaRingCentral MVP
Likelihood to Recommend
9.1
(5 ratings)
6.5
(131 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(15 ratings)
Usability
-
(0 ratings)
7.7
(11 ratings)
Availability
-
(0 ratings)
7.9
(61 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
5.5
(26 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
7.3
(5 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
6.0
(1 ratings)
Professional Services
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
ConvirzaRingCentral MVP
Likelihood to Recommend
Convirza
If you want to track specific campaign responses via phone this is the perfect solution, especially if you don't want to wait for someone in IT to program a number for you. There are better sales coaching and monitoring packages and this doesn't try to be that, but it does provide some valuable feedback in that arena.
Read full review
RingCentral
We have both in house and remote agents, and RingCentral is perfect for both types of users. Remote agents can find their voicemails and text messages easily through the system. I answer the main phone line, and it's a great system to transfer incoming calls to both types of agents we have. I've used many different business phone systems, and I like the options RingCentral has for me in the Admin Portal.
Read full review
Pros
Convirza
  • Allows clients to track & even listen to all the calls that come in through call-tracking.
  • Once you understand how it works, the interface is very easy to navigate to pull up client reports.
  • It is an excellent tool to keep track of the response advertisers are getting when contacting them for resigns.
Read full review
RingCentral
  • Implementation for new clients.
  • Support
  • The software and app are very intuitive and user-friendly, so it's easy to get started and get going on their system.
  • They made it very easy for me to import all our client contact information and team members as users.
  • Their online help menu is very good.
Read full review
Cons
Convirza
  • Dynamic call tracking
Read full review
RingCentral
  • Pricing for SMB space is high compared to other solutions
  • Still lagging behind 8x8 with desk phone support and integrations
  • UI for managing Limited Extensions is significantly more cumbersome than user extensions
  • Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
  • No licensing option for Common Area Phones with routing features
Read full review
Likelihood to Renew
Convirza
No answers on this topic
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Read full review
Usability
Convirza
No answers on this topic
RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
Read full review
Reliability and Availability
Convirza
No answers on this topic
RingCentral
Everytime I have needed to escalate a trouble shoot a response has come through within a day or two with a solution. The ring central service team are very receptive and problem solving very quickly. Also, I find the website is update very quickly when there is a wider issue effecting the entire network which gives me a chance to understand the issue quickly.
Read full review
Performance
Convirza
No answers on this topic
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.
Read full review
Support Rating
Convirza
No answers on this topic
RingCentral
I have called RingCentral MVP a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
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In-Person Training
Convirza
No answers on this topic
RingCentral
I really didn't know all the capabilities
Read full review
Implementation Rating
Convirza
No answers on this topic
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
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Alternatives Considered
Convirza
Convirza has all of the features that I need, and I'm not paying a premium for features that I do not want. It is more affordable and easier to implement than the other solutions I have tried. Customer service has also been better--you don't feel like you are just sending a ticket to an anonymous employee.
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RingCentral
Ring Central is very user friendly, training and support are easily accessible from the desktop application. It's easier to customize your user experience. Mitel is discontinuing cloud-based systems and partnered with RingCentral, we had actually looked at RingCentral before we chose Mitel
Read full review
Contract Terms and Pricing Model
Convirza
No answers on this topic
RingCentral
not to sign up for it or give them any money for a product that does not work
Read full review
Scalability
Convirza
No answers on this topic
RingCentral
There is a browser version which allows the product to be used by almost anyone.
Read full review
Return on Investment
Convirza
  • It's allowed me to show value to my clients ensuring good, lead-generating campaigns are being continued by my clients.
Read full review
RingCentral
  • The transcript of calls has been a game changer. It has helped save time when getting back to a vendor or client because their wants/needs are right in front of you. This eliminates the need for lengthy calls, thus saving time.
Read full review
ScreenShots