What users are saying about
53 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 53 reviews and ratings
154 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 154 reviews and ratings
Feature Set Ratings
Listening/monitoring

Cool Tabs
Feature Set Not Supported
N/A

7.9
Sprinklr Social Engagement & Sales
79%
Sprinklr Social Engagement & Sales ranks higher in 4/4 features
Sprinklr Social Engagement & Sales ranks higher in 4/4 features
Boolean keyword searches

N/A
0 Ratings

7.7
77%
42 Ratings
Filtering out noise/spam

N/A
0 Ratings

7.7
77%
45 Ratings
Sentiment analysis

N/A
0 Ratings

7.0
70%
46 Ratings
Broad channel coverage

N/A
0 Ratings

9.1
91%
45 Ratings
Publishing

Cool Tabs
Feature Set Not Supported
N/A

7.9
Sprinklr Social Engagement & Sales
79%
Sprinklr Social Engagement & Sales ranks higher in 4/4 features
Sprinklr Social Engagement & Sales ranks higher in 4/4 features
Content planning and scheduling

N/A
0 Ratings

8.0
80%
47 Ratings
Audience targeting

N/A
0 Ratings

7.5
75%
42 Ratings
Content optimization

N/A
0 Ratings

7.9
79%
40 Ratings
Workflow management

N/A
0 Ratings

8.4
84%
44 Ratings
Engagement

Cool Tabs
Feature Set Not Supported
N/A

8.2
Sprinklr Social Engagement & Sales
82%
Sprinklr Social Engagement & Sales ranks higher in 3/3 features
Sprinklr Social Engagement & Sales ranks higher in 3/3 features
Automated routing and prioritization

N/A
0 Ratings

8.5
85%
42 Ratings
Customer interaction histories

N/A
0 Ratings

7.8
78%
47 Ratings
Bulk actions

N/A
0 Ratings

8.3
83%
44 Ratings
Marketing

Cool Tabs
Feature Set Not Supported
N/A

8.7
Sprinklr Social Engagement & Sales
87%
Sprinklr Social Engagement & Sales ranks higher in 4/4 features
Sprinklr Social Engagement & Sales ranks higher in 4/4 features
Lead generation

N/A
0 Ratings

8.1
81%
29 Ratings
Content marketing

N/A
0 Ratings

9.0
90%
35 Ratings
Paid media management

N/A
0 Ratings

8.9
89%
30 Ratings
Campaigns and promotions

N/A
0 Ratings

8.9
89%
36 Ratings
Channel coverage/integration

Cool Tabs
Feature Set Not Supported
N/A

9.2
Sprinklr Social Engagement & Sales
92%
Sprinklr Social Engagement & Sales ranks higher in 7/7 features
Sprinklr Social Engagement & Sales ranks higher in 7/7 features

N/A
0 Ratings

8.9
89%
50 Ratings

N/A
0 Ratings

9.1
91%
50 Ratings

N/A
0 Ratings

9.4
94%
37 Ratings
Google+

N/A
0 Ratings

9.2
92%
25 Ratings

N/A
0 Ratings

9.1
91%
49 Ratings

N/A
0 Ratings

9.5
95%
26 Ratings
YouTube

N/A
0 Ratings

9.2
92%
35 Ratings
Reporting/analytics

Cool Tabs
Feature Set Not Supported
N/A

8.3
Sprinklr Social Engagement & Sales
83%
Sprinklr Social Engagement & Sales ranks higher in 3/3 features
Sprinklr Social Engagement & Sales ranks higher in 3/3 features
Campaign success analytics

N/A
0 Ratings

8.7
87%
48 Ratings
Real-time tracking

N/A
0 Ratings

8.2
82%
50 Ratings
Competitor analysis

N/A
0 Ratings

8.0
80%
34 Ratings
Account management

Cool Tabs
Feature Set Not Supported
N/A

8.3
Sprinklr Social Engagement & Sales
83%
Sprinklr Social Engagement & Sales ranks higher in 2/2 features
Sprinklr Social Engagement & Sales ranks higher in 2/2 features
Role-based user permissions & privileges

N/A
0 Ratings

8.4
84%
48 Ratings
Mobile access

N/A
0 Ratings

8.2
82%
42 Ratings
Attribute Ratings
- Cool Tabs is rated higher in 1 area: Likelihood to Recommend
- Sprinklr Social Engagement & Sales is rated higher in 2 areas: Likelihood to Renew, Usability
Likelihood to Recommend

9.3
Cool Tabs
93%
16 Ratings

8.6
Sprinklr Social Engagement & Sales
86%
77 Ratings
Likelihood to Renew

8.0
Cool Tabs
80%
8 Ratings

8.5
Sprinklr Social Engagement & Sales
85%
28 Ratings
Usability

7.3
Cool Tabs
73%
1 Rating

8.0
Sprinklr Social Engagement & Sales
80%
6 Ratings
Availability

Cool Tabs
N/A
0 Ratings

9.1
Sprinklr Social Engagement & Sales
91%
10 Ratings
Performance

Cool Tabs
N/A
0 Ratings

8.2
Sprinklr Social Engagement & Sales
82%
8 Ratings
Support Rating

Cool Tabs
N/A
0 Ratings

8.9
Sprinklr Social Engagement & Sales
89%
51 Ratings
In-Person Training

Cool Tabs
N/A
0 Ratings

7.0
Sprinklr Social Engagement & Sales
70%
2 Ratings
Online Training

Cool Tabs
N/A
0 Ratings

8.4
Sprinklr Social Engagement & Sales
84%
3 Ratings
Implementation Rating

Cool Tabs
N/A
0 Ratings

9.0
Sprinklr Social Engagement & Sales
90%
10 Ratings
Product Scalability

Cool Tabs
N/A
0 Ratings

8.2
Sprinklr Social Engagement & Sales
82%
1 Rating
Likelihood to Recommend
Cool Tabs
In general, it works as some kind of manual on how the particular baseline of your social networks can be improved, and it provides the right assessment at the same time so that I can analyze my data based on my results. Also, they count on excellent technical assistance. Earlier it was hard to go search hashtags on my Instagram but after using this I can get more deep analytics, geotag research, and profile analytics to get great information about the keywords I want to know about. The pricing is great, as well as the support team which replies very quickly.
Computer software
HCL TechnologiesComputer Software, 51-200 employees
Sprinklr Social Engagement & Sales
In my perspective, I would say Sprinklr Modern Sales &
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
Senior Web Designer
PastelArrayInformation Technology & Services, 10,001+ employees
Pros
Cool Tabs
- It provides a wide range of settings options to your social media promotions.
- Is easy to use for developing and managing promotions.
- It offers an very complete tool to extract information about your promotions.
- The support service is highly advisable: fast and adequate to satisfy users' needs.
Community Manager freelance
El blog de la aerotermiaMarketing and Advertising, 1-10 employees
Sprinklr Social Engagement & Sales
- Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
- Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
- Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.

Verified User
Manager in Social Media
Consumer Services Company, 10,001+ employeesCons
Cool Tabs
- Should provide filters for Analyzing the reports
- Should provide the feature for adding more social media accounts
- Adding a statistics report feature would be useful
Human resource volunteer
National Service SchemeNon-profit Organization Management, 11-50 employees
Sprinklr Social Engagement & Sales
- Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
- Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Director, Global Brand PR Content & Multimedia
InterContinental Hotels Group (IHG®)Hospitality, 10,001+ employees
Pricing Details
Cool Tabs
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$49
Starting Price
$49 Per User per Month
Cool Tabs Editions & Modules
Edition
Gold | $1991 |
---|---|
Diamond with Unlimited Campaigns | $4991 |
Diamond | $3991 |
Stone | $491 |
Diamond with Paths | $4992 |
Diamond with Paths and Unlimited Campaigns | $6992 |
- Per User per Month
- User per Month
Additional Pricing Details
—Sprinklr Social Engagement & Sales
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Sprinklr Social Engagement & Sales Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Cool Tabs
Cool Tabs 8.0
Based on 8 answers
I have a good relationship with the customer service and I love to help them to promote their service.
Social Media Manager & Community Manager
Circuit de Barcelona-CatalunyaMarketing and Advertising, 1-10 employees
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Social Media Marketing and Community Manager
Auction.comReal Estate, 501-1000 employees
Usability
Cool Tabs
Cool Tabs 7.3
Based on 1 answer
No answer on this topic is available.
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Digital Content Strategist
GrowthWeaverMarketing and Advertising, 11-50 employees
Reliability and Availability
Cool Tabs
No score
No answers yet
No answers on this topic
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Head of Content & Social Media
GrouponMarketing and Advertising, 10,001+ employees
Performance
Cool Tabs
No score
No answers yet
No answers on this topic
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.

Verified User
Manager in Marketing
Airlines/Aviation Company, 5001-10,000 employeesSupport Rating
Cool Tabs
No score
No answers yet
No answers on this topic
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.9
Based on 51 answers
Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.

Verified User
Employee in Social Media
Computer Networking Company, 1001-5000 employeesIn-Person Training
Cool Tabs
No score
No answers yet
No answers on this topic
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.

Verified User
Consultant in Marketing
Management Consulting Company, 201-500 employeesOnline Training
Cool Tabs
No score
No answers yet
No answers on this topic
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.

Verified User
Manager in Marketing
Airlines/Aviation Company, 5001-10,000 employeesImplementation Rating
Cool Tabs
No score
No answers yet
No answers on this topic
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs

Verified User
Analyst in Social Media
Retail Company, 10,001+ employeesAlternatives Considered
Cool Tabs
Mailchimp had more features with email, but we already had an email service provider. It helped us lower the cost greatly. With companies that don't have an ESP, maybe Mailchimp would work out, but if there already is one, I don't think there is a need. Also, conversation tracking is more present in Cool Tabs.
Product Owner, Business Intelligence
Answer Financial Inc.Insurance, 201-500 employees
Sprinklr Social Engagement & Sales
As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.

Verified User
Manager in Social Media
Consumer Electronics Company, 10,001+ employeesScalability
Cool Tabs
No score
No answers yet
No answers on this topic
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Head of Social Media Infrastructure
PayPalFinancial Services, 10,001+ employees
Return on Investment
Cool Tabs
- Cool Tabs allows us to tweak our social media pages to suit the customers' interaction.
- When the customer is engaged, they are more likely to share and or inquire about what we do.
- Since we have been using this, we have had a 10% increase in customer engagement, which in return, helps us deliver quality information.
Data Entry Operator
AppenEntertainment, 11-50 employees
Sprinklr Social Engagement & Sales
- Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
- Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
- If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
CEO
MobloggyRetail, 1-10 employees