What users are saying about
50 Ratings
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Score 5.5 out of 100
147 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Cool Tabs

For startup companies, I think Cool Tabs is just right to get that initial customer view. It provides a good amount of basic resources and can really get decisions made if used correctly of course. Before diving into the product, I'd say have an idea of where you are going to target because it is not the best for Twitter.
Duncan Hernandez | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Cool Tabs
Sprinklr Modern Sales & Engagement
7.5
Boolean keyword searches
Cool Tabs
Sprinklr Modern Sales & Engagement
7.6
Filtering out noise/spam
Cool Tabs
Sprinklr Modern Sales & Engagement
7.3
Sentiment analysis
Cool Tabs
Sprinklr Modern Sales & Engagement
7.0
Broad channel coverage
Cool Tabs
Sprinklr Modern Sales & Engagement
8.2

Publishing

Cool Tabs
Sprinklr Modern Sales & Engagement
7.1
Content planning and scheduling
Cool Tabs
Sprinklr Modern Sales & Engagement
8.1
Audience targeting
Cool Tabs
Sprinklr Modern Sales & Engagement
6.9
Content optimization
Cool Tabs
Sprinklr Modern Sales & Engagement
6.8
Workflow management
Cool Tabs
Sprinklr Modern Sales & Engagement
6.7

Engagement

Cool Tabs
Sprinklr Modern Sales & Engagement
7.5
Automated routing and prioritization
Cool Tabs
Sprinklr Modern Sales & Engagement
8.2
Customer interaction histories
Cool Tabs
Sprinklr Modern Sales & Engagement
7.3
Bulk actions
Cool Tabs
Sprinklr Modern Sales & Engagement
7.2

Marketing

Cool Tabs
Sprinklr Modern Sales & Engagement
6.9
Lead generation
Cool Tabs
Sprinklr Modern Sales & Engagement
5.4
Content marketing
Cool Tabs
Sprinklr Modern Sales & Engagement
8.1
Paid media management
Cool Tabs
Sprinklr Modern Sales & Engagement
6.4
Campaigns and promotions
Cool Tabs
Sprinklr Modern Sales & Engagement
7.9

Channel coverage/integration

Cool Tabs
Sprinklr Modern Sales & Engagement
7.3
Twitter
Cool Tabs
Sprinklr Modern Sales & Engagement
8.5
Facebook
Cool Tabs
Sprinklr Modern Sales & Engagement
8.4
LinkedIn
Cool Tabs
Sprinklr Modern Sales & Engagement
7.7
Google+
Cool Tabs
Sprinklr Modern Sales & Engagement
6.5
Instagram
Cool Tabs
Sprinklr Modern Sales & Engagement
6.2
Pinterest
Cool Tabs
Sprinklr Modern Sales & Engagement
7.2
YouTube
Cool Tabs
Sprinklr Modern Sales & Engagement
6.9

Reporting/analytics

Cool Tabs
Sprinklr Modern Sales & Engagement
8.4
Campaign success analytics
Cool Tabs
Sprinklr Modern Sales & Engagement
8.4
Real-time tracking
Cool Tabs
Sprinklr Modern Sales & Engagement
8.5
Competitor analysis
Cool Tabs
Sprinklr Modern Sales & Engagement
8.2

Account management

Cool Tabs
Sprinklr Modern Sales & Engagement
6.6
Role-based user permissions & privileges
Cool Tabs
Sprinklr Modern Sales & Engagement
7.2
Mobile access
Cool Tabs
Sprinklr Modern Sales & Engagement
6.1

Pros

Cool Tabs

  • It provides a wide range of settings options to your social media promotions.
  • Is easy to use for developing and managing promotions.
  • It offers an very complete tool to extract information about your promotions.
  • The support service is highly advisable: fast and adequate to satisfy users' needs.
Estela Oya Costa | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Cons

Cool Tabs

  • Kind of expensive at $25 per month.
  • I am not sure if they partnered with Instagram in someway, but It seems to be more focused on that platform when it comes to detailed analytics.
Ashia Ackov | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cool Tabs

Cool Tabs 7.8
Based on 7 answers
I have a good relationship with the customer service and I love to help them to promote their service.
Marc Mañé Solé | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Cool Tabs

Cool Tabs 7.3
Based on 1 answer
No answer on this topic is available.

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Cool Tabs

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Cool Tabs

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Cool Tabs

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 6.7
Based on 43 answers
I like most of the functions of Sprinklr Modern Engagement, although some of them don't seem to be as simple and straightforward to use as they could be. Ultimately, it gets me the information I need even if it requires a little tinkering. This could also be due to a lack of prolonged experience in the platform.
Anonymous | TrustRadius Reviewer

In-Person Training

Cool Tabs

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Cool Tabs

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cool Tabs

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cool Tabs

We have gone to Cool-Tabs after testing the Hootsuite monitoring. We were not entirely satisfied with the amount and type of information we obtained. With Cool-Tabs we trawled better on Twitter and Instagram hashtags and we can easily identify influencers.
However, we continue to use Hootsuite to schedule and manage publications and customer service 2.0.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Scalability

Cool Tabs

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Cool Tabs

  • Cool Tabs allows us to tweak our social media pages to suit the customers' interaction.
  • When the customer is engaged, they are more likely to share and or inquire about what we do.
  • Since we have been using this, we have had a 10% increase in customer engagement, which in return, helps us deliver quality information.
Ashia Ackov | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Screenshots

Sprinklr Modern Sales & Engagement

Pricing Details

Cool Tabs

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$49*

* per plan

Cool Tabs Editions & Modules

Edition
Gold$1991
Diamond with Unlimited Campaigns$4991
Diamond$3991
Stone$491
Diamond with Paths$4992
Diamond with Paths and Unlimited Campaigns$6992
  1. Per User per Month
  2. User per Month
Additional Pricing Details

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Sales & Engagement Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cool Tabs
7.0
Sprinklr Modern Sales & Engagement
7.4

Likelihood to Renew

Cool Tabs
7.8
Sprinklr Modern Sales & Engagement
8.5

Usability

Cool Tabs
7.3
Sprinklr Modern Sales & Engagement
8.0

Reliability and Availability

Cool Tabs
Sprinklr Modern Sales & Engagement
9.1

Performance

Cool Tabs
Sprinklr Modern Sales & Engagement
8.2

Support Rating

Cool Tabs
Sprinklr Modern Sales & Engagement
6.7

In-Person Training

Cool Tabs
Sprinklr Modern Sales & Engagement
7.0

Online Training

Cool Tabs
Sprinklr Modern Sales & Engagement
8.4

Implementation Rating

Cool Tabs
Sprinklr Modern Sales & Engagement
9.0

Scalability

Cool Tabs
Sprinklr Modern Sales & Engagement
8.2

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