Cool Tabs vs Sprinklr Modern Sales & Engagement | TrustRadius

What users are saying about

Score 5.5 out of 10

Based on 50 reviews and ratings

Score 7.9 out of 10

Based on 147 reviews and ratings

Improve Your CX Now

Feature Rating Comparison

Cool Tabs

Sprinklr Modern Sales & Engagement

Boolean keyword searches

Filtering out noise/spam

Sentiment analysis

Broad channel coverage

Cool Tabs

Sprinklr Modern Sales & Engagement

Content planning and scheduling

Audience targeting

Content optimization

Workflow management

Cool Tabs

Sprinklr Modern Sales & Engagement

Automated routing and prioritization

Customer interaction histories

Bulk actions

Cool Tabs

Sprinklr Modern Sales & Engagement

Lead generation

Content marketing

Paid media management

Campaigns and promotions

Cool Tabs

Sprinklr Modern Sales & Engagement

Twitter

Facebook

LinkedIn

Google+

Instagram

Pinterest

YouTube

Cool Tabs

Sprinklr Modern Sales & Engagement

Campaign success analytics

Real-time tracking

Competitor analysis

Cool Tabs

Sprinklr Modern Sales & Engagement

Role-based user permissions & privileges

Mobile access

Pros

It provides a wide range of settings options to your social media promotions.
Is easy to use for developing and managing promotions.
It offers an very complete tool to extract information about your promotions.
The support service is highly advisable: fast and adequate to satisfy users' needs.

Read full review

Estela Oya Costa

Community Manager freelance

El blog de la aerotermiaMarketing and Advertising, 1-10 employees

View all 13 answers on this topic

All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.

Read full review

Romain Vezirian

Director, Global Brand PR Content & Multimedia

InterContinental Hotels Group (IHG®)Hospitality, 10,001+ employees

View all 69 answers on this topic

Cons

Kind of expensive at $25 per month.
I am not sure if they partnered with Instagram in someway, but It seems to be more focused on that platform when it comes to detailed analytics.

Read full review

Data Entry Operator

AppenEntertainment, 11-50 employees

View all 13 answers on this topic

Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
Complicated when used in varying organizations within a company as changes affect everyone.

Read full review

Verified User

Manager in Social Media

Consumer Electronics Company, 10,001+ employees

View all 69 answers on this topic

Likelihood to Renew

Cool Tabs 7.8

Based on 7 answers

I have a good relationship with the customer service and I love to help them to promote their service.

Read full review

Marc Mañé Solé

Social Media Manager & Community Manager

Circuit de Barcelona-CatalunyaMarketing and Advertising, 1-10 employees

View all 7 answers on this topic

Sprinklr Modern Sales & Engagement 8.5

Based on 28 answers

I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need

Read full review

Social Media Marketing and Community Manager

Auction.comReal Estate, 501-1000 employees

View all 28 answers on this topic

Usability

Cool Tabs 7.3

Based on 1 answer

No answer on this topic is available.

Sprinklr Modern Sales & Engagement 8.0

Based on 6 answers

Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it

Read full review

Digital Content Strategist

GrowthWeaverMarketing and Advertising, 11-50 employees

View all 6 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

Sprinklr Modern Sales & Engagement 9.1

Based on 10 answers

Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.

Read full review

Head of Content & Social Media

GrouponMarketing and Advertising, 10,001+ employees

View all 10 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Sprinklr Modern Sales & Engagement 8.2

Based on 8 answers

Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.

Read full review

Verified User

Manager in Marketing

Airlines/Aviation Company, 5001-10,000 employees

View all 8 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Sprinklr Modern Sales & Engagement 6.7

Based on 43 answers

I like most of the functions of Sprinklr Modern Engagement, although some of them don't seem to be as simple and straightforward to use as they could be. Ultimately, it gets me the information I need even if it requires a little tinkering. This could also be due to a lack of prolonged experience in the platform.

Read full review

Verified User

Employee in Marketing

Sporting Goods Company, 5001-10,000 employees

View all 43 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Sprinklr Modern Sales & Engagement 7.0

Based on 2 answers

I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.

Read full review

Verified User

Consultant in Marketing

Management Consulting Company, 201-500 employees

View all 2 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Sprinklr Modern Sales & Engagement 8.4

Based on 3 answers

Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.

Read full review

Verified User

Manager in Marketing

Airlines/Aviation Company, 5001-10,000 employees

View all 3 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Sprinklr Modern Sales & Engagement 9.0

Based on 10 answers

The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs

Read full review

Verified User

Analyst in Social Media

Retail Company, 10,001+ employees

View all 10 answers on this topic

Alternatives Considered

We have gone to Cool-Tabs after testing the Hootsuite monitoring. We were not entirely satisfied with the amount and type of information we obtained. With Cool-Tabs we trawled better on Twitter and Instagram hashtags and we can easily identify influencers.

However, we continue to use Hootsuite to schedule and manage publications and customer service 2.0.

Read full review

Verified User

Director in Product Management

Marketing and Advertising Company, 11-50 employees

View all 13 answers on this topic

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey

Read full review

CEO

MobloggyRetail, 1-10 employees

View all 69 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

Sprinklr Modern Sales & Engagement 8.2

Based on 1 answer

Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc

Read full review

Head of Social Media Infrastructure

PayPalFinancial Services, 10,001+ employees

View all 1 answers on this topic

Return on Investment

Cool Tabs allows us to tweak our social media pages to suit the customers' interaction.
When the customer is engaged, they are more likely to share and or inquire about what we do.
Since we have been using this, we have had a 10% increase in customer engagement, which in return, helps us deliver quality information.

Read full review

Data Entry Operator

AppenEntertainment, 11-50 employees

View all 13 answers on this topic

Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.

Read full review

Verified User

Supervisor in Social Media

Marketing and Advertising Company, 501-1000 employees

View all 69 answers on this topic

Screenshots

See All (8) Cool Tabs Screenshots

—

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$49*

* per plan

Cool Tabs Editions & Modules

Edition

Gold	$199¹
Diamond with Unlimited Campaigns	$499¹
Diamond	$399¹
Stone	$49¹
Diamond with Paths	$499²
Diamond with Paths and Unlimited Campaigns	$699²

Per User per Month
User per Month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Sprinklr Modern Sales & Engagement Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Cool Tabs

Sprinklr Modern Sales & Engagement

Cool Tabs

Sprinklr Modern Sales & Engagement

Cool Tabs

Sprinklr Modern Sales & Engagement

Cool Tabs

Sprinklr Modern Sales & Engagement

Cool Tabs

Sprinklr Modern Sales & Engagement

Cool Tabs

Sprinklr Modern Sales & Engagement

Cool Tabs

Sprinklr Modern Sales & Engagement

Cool Tabs

Sprinklr Modern Sales & Engagement

Cool Tabs

Sprinklr Modern Sales & Engagement

Cool Tabs

Sprinklr Modern Sales & Engagement

Add comparison