What users are saying about
5 Ratings
65 Ratings
5 Ratings
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Score 10 out of 100
65 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Coosto

Coosto is an excellent all platform social media management tool, in which you can do (almost) everything.
Margaret Massop | TrustRadius Reviewer

Zoho Desk

Zoho [Desk] is well suited by certain services which are aimed at certain departments. I would think that each department uses one Zoho module based on what they do. As someone who is Admin on Zoho I have access and overview of all Zoho modules, but even I would not use most. It does not combine all these services into one "complete" solution for all departments. It might be helpful to have all services netted together to create one complete solution that all departments use and can all pull the relevant info as required. If this is already the intended purpose then perhaps more instruction needs to be given when onboarding clients as I am not sure how clear it is currently.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Coosto
Zoho Desk
10.0
Organize and prioritize service tickets
Coosto
Zoho Desk
10.0
Expert directory
Coosto
Zoho Desk
10.0
Subscription-based notifications
Coosto
Zoho Desk
10.0
ITSM collaboration and documentation
Coosto
Zoho Desk
10.0
Ticket creation and submission
Coosto
Zoho Desk
10.0
Ticket response
Coosto
Zoho Desk
10.0

Self Help Community

Coosto
Zoho Desk
10.0
External knowledge base
Coosto
Zoho Desk
10.0
Internal knowledge base
Coosto
Zoho Desk
10.0

Multi-Channel Help

Coosto
Zoho Desk
10.0
Customer portal
Coosto
Zoho Desk
10.0
Email support
Coosto
Zoho Desk
10.0
Help Desk CRM integration
Coosto
Zoho Desk
10.0

Pros

Coosto

  • Quick, easy to use SQL based search functionality.
  • Simple interface with useful predesigned measures.
Anonymous | TrustRadius Reviewer

Zoho Desk

  • One of the most useful features that this tool has. Is that it allows us to address the problems of users according to the type of problem they have and assign them a categorization. For example Urgent, normal, standard.
  • Another very useful feature that this tool has. Is that it allows us to visualize in a panel what are the unresolved activities or problems and thus any authorized active member can follow up and solve the problem.
Jack Mattheus | TrustRadius Reviewer

Cons

Coosto

  • The dashboard is only useable in full screen, not in compartments
  • Rather expensive
Bram Koopman | TrustRadius Reviewer

Zoho Desk

  • Although it connects well with Zoho CRM it could be a little smoother and automatic so that you don't have to think about it. It should just happen.
  • The interface is colourful and attractive however looks slightly dated.
  • Great value as part of Zoho One but could be a little expensive for very small operators.
David Cook | TrustRadius Reviewer

Usability

Coosto

No score
No answers yet
No answers on this topic

Zoho Desk

Zoho Desk 8.6
Based on 8 answers
I gave it a 9 because it is really very effective in terms of handling all the client feedback and tickets. It is a really versatile product and meets all the needs of an IT company. The product looks promising and robust. Client expectations are easily met and tickets are always well managed
Anonymous | TrustRadius Reviewer

Support Rating

Coosto

No score
No answers yet
No answers on this topic

Zoho Desk

Zoho Desk 8.1
Based on 8 answers
N/A - never used. I've never needed to contact support for Zoho Desk. The reason is probably because of how easy the product is to use. I met with my team a few times to run through the software but we never had questions/concerns that lead us to contacting support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Coosto

Coosto is more powerful than the version of Hootsuite we used.
Margaret Massop | TrustRadius Reviewer

Zoho Desk

After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us.
David Yates | TrustRadius Reviewer

Return on Investment

Coosto

  • Positive impact on communications strategies.
  • Negative impact as product is often used for collecting metrics. Most of Coosto's metrics shouldn't be used for strategic or design decisions.
Anonymous | TrustRadius Reviewer

Zoho Desk

  • Over the year we have given resolution to more than 1500 tickets.
  • Now we are separating the tickets according to the departments or products.
  • Now our user can see the list of FAQs, which helps them to research their question before raising the tickets.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Coosto

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Coosto Editions & Modules

Additional Pricing Details
Custom Pricing. We look at main application, number of users, etc. API integration, inclusion of offline media, inclusion of geographical data and optional consulting require a small additional fee.

Zoho Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoho Desk Editions & Modules

Edition
Free$0
Professional$122
Enterprise$252
  1. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Coosto
10.0
Zoho Desk
8.7

Usability

Coosto
Zoho Desk
8.6

Support Rating

Coosto
Zoho Desk
8.1

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