What users are saying about
38 Ratings
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Top Rated
59 Ratings
38 Ratings
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Score 8.4 out of 100

Freshworks CRM (formerly Freshsales)

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Top Rated
59 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
Freshworks CRM (formerly Freshsales)
8.4
Customer data management / contact management
Copper
8.3
Freshworks CRM (formerly Freshsales)
8.6
Workflow management
Copper
7.2
Freshworks CRM (formerly Freshsales)
8.3
Territory management
Copper
8.0
Freshworks CRM (formerly Freshsales)
8.5
Opportunity management
Copper
8.6
Freshworks CRM (formerly Freshsales)
8.7
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
Freshworks CRM (formerly Freshsales)
8.1
Contract management
Copper
7.9
Freshworks CRM (formerly Freshsales)
Quote & order management
Copper
6.3
Freshworks CRM (formerly Freshsales)
Interaction tracking
Copper
7.9
Freshworks CRM (formerly Freshsales)
8.4
Channel / partner relationship management
Copper
7.9
Freshworks CRM (formerly Freshsales)
8.0

Customer Service & Support

Copper
8.1
Freshworks CRM (formerly Freshsales)
Case management
Copper
7.9
Freshworks CRM (formerly Freshsales)
Call center management
Copper
8.0
Freshworks CRM (formerly Freshsales)
Help desk management
Copper
8.3
Freshworks CRM (formerly Freshsales)

Marketing Automation

Copper
8.3
Freshworks CRM (formerly Freshsales)
8.3
Lead management
Copper
8.3
Freshworks CRM (formerly Freshsales)
8.7
Email marketing
Copper
8.4
Freshworks CRM (formerly Freshsales)
8.0

CRM Project Management

Copper
7.9
Freshworks CRM (formerly Freshsales)
8.3
Task management
Copper
8.1
Freshworks CRM (formerly Freshsales)
8.2
Billing and invoicing management
Copper
8.0
Freshworks CRM (formerly Freshsales)
Reporting
Copper
7.5
Freshworks CRM (formerly Freshsales)
8.3

CRM Reporting & Analytics

Copper
7.1
Freshworks CRM (formerly Freshsales)
8.5
Forecasting
Copper
7.1
Freshworks CRM (formerly Freshsales)
8.0
Pipeline visualization
Copper
8.4
Freshworks CRM (formerly Freshsales)
8.8
Customizable reports
Copper
5.8
Freshworks CRM (formerly Freshsales)
8.7

Customization

Copper
7.4
Freshworks CRM (formerly Freshsales)
8.3
Custom fields
Copper
8.3
Freshworks CRM (formerly Freshsales)
8.5
Custom objects
Copper
8.1
Freshworks CRM (formerly Freshsales)
8.6
Scripting environment
Copper
8.0
Freshworks CRM (formerly Freshsales)
API for custom integration
Copper
5.3
Freshworks CRM (formerly Freshsales)
7.8

Security

Copper
8.3
Freshworks CRM (formerly Freshsales)
8.4
Single sign-on capability
Copper
8.4
Freshworks CRM (formerly Freshsales)
8.4
Role-based user permissions
Copper
8.2
Freshworks CRM (formerly Freshsales)
8.4

Social CRM

Copper
7.7
Freshworks CRM (formerly Freshsales)
Social data
Copper
6.5
Freshworks CRM (formerly Freshsales)
Social engagement
Copper
9.0
Freshworks CRM (formerly Freshsales)

Integrations with 3rd-party Software

Copper
7.7
Freshworks CRM (formerly Freshsales)
Marketing automation
Copper
7.7
Freshworks CRM (formerly Freshsales)

Platform

Copper
8.1
Freshworks CRM (formerly Freshsales)
7.7
Mobile access
Copper
8.1
Freshworks CRM (formerly Freshsales)
7.7

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
Anonymous | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
Anonymous | TrustRadius Reviewer

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Price, special offersSupport in our local place via partnersSimplicity of useFlexible API and already done integrations with G Suite and Office 365Between the users, they have chosen Freshsales as more easy to use.
Renan Otero | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Screenshots

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Additional Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
SPROUT$01
BLOSSOM$121
GARDEN$251
ESTATE$491
Forest$791
  1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Rating Summary

Likelihood to Recommend

Copper
8.4
Freshworks CRM (formerly Freshsales)
8.5

Usability

Copper
7.9
Freshworks CRM (formerly Freshsales)
8.2

Support Rating

Copper
7.0
Freshworks CRM (formerly Freshsales)

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