What users are saying about
57 Ratings
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Score 6 out of 100
94 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Freshworks CRM (formerly Freshsales) ranks higher in 6 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Platform
  • Copper and Freshworks CRM (formerly Freshsales) are tied in 1 feature set: Security

Sales Force Automation

4.6

Copper

46%
8.0

Freshworks CRM (formerly Freshsales)

80%
Freshworks CRM (formerly Freshsales) ranks higher in 6/9 features

Customer data management / contact management

6.0
60%
18 Ratings
8.5
85%
51 Ratings

Workflow management

3.3
33%
17 Ratings
8.6
86%
49 Ratings

Territory management

5.0
50%
4 Ratings
9.0
90%
40 Ratings

Opportunity management

5.6
56%
17 Ratings
7.9
79%
44 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
8.1
81%
50 Ratings

Contract management

5.9
59%
9 Ratings
N/A
0 Ratings

Quote & order management

2.0
20%
7 Ratings
N/A
0 Ratings

Interaction tracking

4.4
44%
17 Ratings
8.3
83%
50 Ratings

Channel / partner relationship management

1.1
11%
7 Ratings
6.0
60%
38 Ratings

Customer Service & Support

3.5

Copper

35%

Freshworks CRM (formerly Freshsales)

Feature Set Not Supported
N/A
Copper ranks higher in 3/3 features

Case management

2.9
29%
9 Ratings
N/A
0 Ratings

Call center management

3.3
33%
5 Ratings
N/A
0 Ratings

Help desk management

4.4
44%
7 Ratings
N/A
0 Ratings

Marketing Automation

2.9

Copper

29%
8.9

Freshworks CRM (formerly Freshsales)

89%
Freshworks CRM (formerly Freshsales) ranks higher in 2/2 features

Lead management

4.3
43%
15 Ratings
9.0
90%
46 Ratings

Email marketing

1.4
14%
9 Ratings
8.7
87%
47 Ratings

CRM Project Management

3.8

Copper

38%
8.5

Freshworks CRM (formerly Freshsales)

85%
Freshworks CRM (formerly Freshsales) ranks higher in 2/3 features

Task management

4.7
47%
18 Ratings
8.5
85%
46 Ratings

Billing and invoicing management

1.7
17%
5 Ratings
N/A
0 Ratings

Reporting

5.0
50%
16 Ratings
8.5
85%
48 Ratings

CRM Reporting & Analytics

6.3

Copper

63%
8.4

Freshworks CRM (formerly Freshsales)

84%
Freshworks CRM (formerly Freshsales) ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
8.3
83%
42 Ratings

Pipeline visualization

6.9
69%
17 Ratings
8.7
87%
50 Ratings

Customizable reports

6.4
64%
15 Ratings
8.1
81%
44 Ratings

Customization

5.1

Copper

51%
8.2

Freshworks CRM (formerly Freshsales)

82%
Freshworks CRM (formerly Freshsales) ranks higher in 3/4 features

Custom fields

8.0
80%
18 Ratings
8.3
83%
48 Ratings

Custom objects

4.9
49%
12 Ratings
8.3
83%
39 Ratings

Scripting environment

4.1
41%
3 Ratings
N/A
0 Ratings

API for custom integration

3.5
35%
8 Ratings
7.9
79%
36 Ratings

Security

8.4

Copper

84%
8.4

Freshworks CRM (formerly Freshsales)

84%
Copper ranks higher in 1/2 features

Single sign-on capability

8.9
89%
12 Ratings
8.4
84%
39 Ratings

Role-based user permissions

8.0
80%
12 Ratings
8.4
84%
44 Ratings

Social CRM

2.1

Copper

21%

Freshworks CRM (formerly Freshsales)

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
N/A
0 Ratings

Social engagement

2.0
20%
7 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

2.0

Copper

20%

Freshworks CRM (formerly Freshsales)

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
N/A
0 Ratings

Compensation management

1.0
10%
1 Rating
N/A
0 Ratings

Platform

7.2

Copper

72%
9.5

Freshworks CRM (formerly Freshsales)

95%
Freshworks CRM (formerly Freshsales) ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
9.5
95%
46 Ratings

Attribute Ratings

  • Freshworks CRM (formerly Freshsales) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
8.3

Freshworks CRM (formerly Freshsales)

83%
54 Ratings

Usability

4.7

Copper

47%
10 Ratings
8.8

Freshworks CRM (formerly Freshsales)

88%
6 Ratings

Support Rating

2.8

Copper

28%
12 Ratings
7.2

Freshworks CRM (formerly Freshsales)

72%
5 Ratings

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$19 per user per month, billed annually

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

Support Rating

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

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