What users are saying about
38 Ratings
17 Ratings
38 Ratings
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Score 8.4 out of 100
17 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Highrise

We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
Highrise
Customer data management / contact management
Copper
8.3
Highrise
Workflow management
Copper
7.2
Highrise
Territory management
Copper
8.0
Highrise
Opportunity management
Copper
8.6
Highrise
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
Highrise
Contract management
Copper
7.9
Highrise
Quote & order management
Copper
6.3
Highrise
Interaction tracking
Copper
7.9
Highrise
Channel / partner relationship management
Copper
7.9
Highrise

Customer Service & Support

Copper
8.1
Highrise
Case management
Copper
7.9
Highrise
Call center management
Copper
8.0
Highrise
Help desk management
Copper
8.3
Highrise

Marketing Automation

Copper
8.3
Highrise
Lead management
Copper
8.3
Highrise
Email marketing
Copper
8.4
Highrise

CRM Project Management

Copper
7.9
Highrise
Task management
Copper
8.1
Highrise
Billing and invoicing management
Copper
8.0
Highrise
Reporting
Copper
7.5
Highrise

CRM Reporting & Analytics

Copper
7.1
Highrise
Forecasting
Copper
7.1
Highrise
Pipeline visualization
Copper
8.4
Highrise
Customizable reports
Copper
5.8
Highrise

Customization

Copper
7.4
Highrise
Custom fields
Copper
8.3
Highrise
Custom objects
Copper
8.1
Highrise
Scripting environment
Copper
8.0
Highrise
API for custom integration
Copper
5.3
Highrise

Security

Copper
8.3
Highrise
Single sign-on capability
Copper
8.4
Highrise
Role-based user permissions
Copper
8.2
Highrise

Social CRM

Copper
7.7
Highrise
Social data
Copper
6.5
Highrise
Social engagement
Copper
9.0
Highrise

Integrations with 3rd-party Software

Copper
7.7
Highrise
Marketing automation
Copper
7.7
Highrise

Platform

Copper
8.1
Highrise
Mobile access
Copper
8.1
Highrise

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Highrise

  • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
  • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
  • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
  • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
Averill Earls | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Highrise

  • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
  • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
Derek Jones | TrustRadius Reviewer

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

Highrise

Highrise 8.2
Based on 9 answers
Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
Rachel Panush | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Highrise

Highrise 9.0
Based on 1 answer
It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
Derek Jones | TrustRadius Reviewer

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Highrise

Highrise 9.0
Based on 1 answer
They are quick and SO nice. They are very friendly and are eager to help.
Denice Castillo | TrustRadius Reviewer

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Highrise

Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
Blake Baron | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Highrise

  • Better customer service, I am able to look up client info in a more organized way
  • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
  • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
Stephanie Belleville | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Highrise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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