What users are saying about
38 Ratings
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
Infor CloudSuite CRM
7.8
Customer data management / contact management
Copper
8.3
Infor CloudSuite CRM
8.4
Workflow management
Copper
7.2
Infor CloudSuite CRM
10.0
Territory management
Copper
8.0
Infor CloudSuite CRM
5.4
Opportunity management
Copper
8.6
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
Infor CloudSuite CRM
5.4
Contract management
Copper
7.9
Infor CloudSuite CRM
5.7
Quote & order management
Copper
6.3
Infor CloudSuite CRM
7.3
Interaction tracking
Copper
7.9
Infor CloudSuite CRM
10.0
Channel / partner relationship management
Copper
7.9
Infor CloudSuite CRM
10.0

Customer Service & Support

Copper
8.1
Infor CloudSuite CRM
8.3
Case management
Copper
7.9
Infor CloudSuite CRM
10.0
Call center management
Copper
8.0
Infor CloudSuite CRM
5.0
Help desk management
Copper
8.3
Infor CloudSuite CRM
10.0

Marketing Automation

Copper
8.3
Infor CloudSuite CRM
2.5
Lead management
Copper
8.3
Infor CloudSuite CRM
3.9
Email marketing
Copper
8.4
Infor CloudSuite CRM
1.0

CRM Project Management

Copper
7.9
Infor CloudSuite CRM
4.2
Task management
Copper
8.1
Infor CloudSuite CRM
7.1
Billing and invoicing management
Copper
8.0
Infor CloudSuite CRM
3.6
Reporting
Copper
7.5
Infor CloudSuite CRM
2.1

CRM Reporting & Analytics

Copper
7.1
Infor CloudSuite CRM
4.2
Forecasting
Copper
7.1
Infor CloudSuite CRM
3.6
Pipeline visualization
Copper
8.4
Infor CloudSuite CRM
7.0
Customizable reports
Copper
5.8
Infor CloudSuite CRM
2.1

Customization

Copper
7.4
Infor CloudSuite CRM
8.5
Custom fields
Copper
8.3
Infor CloudSuite CRM
10.0
Custom objects
Copper
8.1
Infor CloudSuite CRM
7.0
Scripting environment
Copper
8.0
Infor CloudSuite CRM
7.2
API for custom integration
Copper
5.3
Infor CloudSuite CRM
10.0

Security

Copper
8.3
Infor CloudSuite CRM
10.0
Single sign-on capability
Copper
8.4
Infor CloudSuite CRM
10.0
Role-based user permissions
Copper
8.2
Infor CloudSuite CRM
10.0

Social CRM

Copper
7.7
Infor CloudSuite CRM
3.5
Social data
Copper
6.5
Infor CloudSuite CRM
4.0
Social engagement
Copper
9.0
Infor CloudSuite CRM
3.0

Integrations with 3rd-party Software

Copper
7.7
Infor CloudSuite CRM
2.9
Marketing automation
Copper
7.7
Infor CloudSuite CRM
3.0
Compensation management
Copper
Infor CloudSuite CRM
2.7

Platform

Copper
8.1
Infor CloudSuite CRM
5.0
Mobile access
Copper
8.1
Infor CloudSuite CRM
5.0

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne | TrustRadius Reviewer

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
Anonymous | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry | TrustRadius Reviewer

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman | TrustRadius Reviewer

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Copper
8.4
Infor CloudSuite CRM
9.0

Likelihood to Renew

Copper
Infor CloudSuite CRM
9.0

Usability

Copper
7.9
Infor CloudSuite CRM
7.8

Reliability and Availability

Copper
Infor CloudSuite CRM
9.0

Support Rating

Copper
7.0
Infor CloudSuite CRM
8.0

Add comparison