What users are saying about
38 Ratings
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Score 8.4 out of 100
31 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Copper
8.3
Pega Customer Engagement Suite
7.1
Workflow management
Copper
7.2
Pega Customer Engagement Suite
8.0
Territory management
Copper
8.0
Pega Customer Engagement Suite
6.5
Opportunity management
Copper
8.6
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
Pega Customer Engagement Suite
7.3
Contract management
Copper
7.9
Pega Customer Engagement Suite
Quote & order management
Copper
6.3
Pega Customer Engagement Suite
Interaction tracking
Copper
7.9
Pega Customer Engagement Suite
8.7
Channel / partner relationship management
Copper
7.9
Pega Customer Engagement Suite

Customer Service & Support

Copper
8.1
Pega Customer Engagement Suite
8.7
Case management
Copper
7.9
Pega Customer Engagement Suite
8.9
Call center management
Copper
8.0
Pega Customer Engagement Suite
8.8
Help desk management
Copper
8.3
Pega Customer Engagement Suite
8.2

Marketing Automation

Copper
8.3
Pega Customer Engagement Suite
8.0
Lead management
Copper
8.3
Pega Customer Engagement Suite
8.0
Email marketing
Copper
8.4
Pega Customer Engagement Suite
8.0

CRM Project Management

Copper
7.9
Pega Customer Engagement Suite
8.1
Task management
Copper
8.1
Pega Customer Engagement Suite
8.4
Billing and invoicing management
Copper
8.0
Pega Customer Engagement Suite
Reporting
Copper
7.5
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Copper
7.1
Pega Customer Engagement Suite
8.0
Forecasting
Copper
7.1
Pega Customer Engagement Suite
Pipeline visualization
Copper
8.4
Pega Customer Engagement Suite
8.1
Customizable reports
Copper
5.8
Pega Customer Engagement Suite
8.0

Customization

Copper
7.4
Pega Customer Engagement Suite
7.7
Custom fields
Copper
8.3
Pega Customer Engagement Suite
8.0
Custom objects
Copper
8.1
Pega Customer Engagement Suite
7.9
Scripting environment
Copper
8.0
Pega Customer Engagement Suite
7.8
API for custom integration
Copper
5.3
Pega Customer Engagement Suite
7.0

Security

Copper
8.3
Pega Customer Engagement Suite
8.1
Single sign-on capability
Copper
8.4
Pega Customer Engagement Suite
8.1
Role-based user permissions
Copper
8.2
Pega Customer Engagement Suite
8.1

Social CRM

Copper
7.7
Pega Customer Engagement Suite
7.7
Social data
Copper
6.5
Pega Customer Engagement Suite
7.8
Social engagement
Copper
9.0
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Copper
7.7
Pega Customer Engagement Suite
7.0
Marketing automation
Copper
7.7
Pega Customer Engagement Suite
7.0

Platform

Copper
8.1
Pega Customer Engagement Suite
8.2
Mobile access
Copper
8.1
Pega Customer Engagement Suite
8.2

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Copper

Pega Customer Engagement Suite

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Copper
8.4
Pega Customer Engagement Suite
8.0

Usability

Copper
7.9
Pega Customer Engagement Suite

Support Rating

Copper
7.0
Pega Customer Engagement Suite

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