What users are saying about
41 Ratings
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Score 7 out of 100
44 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Copper

Positives for [Copper (formerly ProsperWorks)]:-G Suite Compatibility: An industry problem Copper CRM is focused on solving is the lack of integration with current software systems like G Suite. Copper CRM is fully compatible with G Suite, and it is the only sales automation solution endorsed by Google.-Copper CRM is focused on the time-to-value ratio. It aims to provide the maximum value possible while limiting the time it takes for its users to input data manually. Some of its features include workflow and task automation for users who sign up for the two higher tiers.-Simplicity: Copper CRM is designed to be simple. The software has a handy sidebar where users can search for tasks, tracked emails, opportunities, and companies. A link to contact the Support team is also included. If users have issues, they can simply reach out to this team.-Quick Onboarding: Setting up or switching to Copper is a quick and painless experience. Copper focuses on getting new users set up within days, not weeks or months like some of its competitors.Negatives:-Lack of Features: The biggest drawback of Copper CRM is the lack of features it provides its users. It is designed for simplicity. Therefore, it is missing many of the advanced features offered by its competitors. For example, it doesn’t offer users a dedicated account manager, and click-to-call requires third-party software.-Lack of Flexibility Outside G Suite
Ben J. Varghese | TrustRadius Reviewer

Salesforce for Nonprofits

We used several other nonprofit CRM packages before going to Salesforce. We weren't ready before then. It helps to have an understanding of databases and what it is you want to record and report on. Having data just to have data doesn't do anybody any good. Using other software, I knew what functionalities were missing for what we needed and we were able to customize Salesforce to get where we needed to go. We used the volunteer management software for a couple of projects a few years ago but found it a bit clunky. It's been a couple of years so we will probably try it again to see if the user interface feels like a better fit for us.
Karen Mellendorf | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.5
Salesforce for Nonprofits
Customer data management / contact management
Copper
8.1
Salesforce for Nonprofits
Workflow management
Copper
7.3
Salesforce for Nonprofits
Territory management
Copper
5.2
Salesforce for Nonprofits
Opportunity management
Copper
7.9
Salesforce for Nonprofits
Integration with email client (e.g., Outlook or Gmail)
Copper
9.2
Salesforce for Nonprofits
Contract management
Copper
7.1
Salesforce for Nonprofits
Quote & order management
Copper
6.4
Salesforce for Nonprofits
Interaction tracking
Copper
8.0
Salesforce for Nonprofits
Channel / partner relationship management
Copper
8.0
Salesforce for Nonprofits

Customer Service & Support

Copper
7.1
Salesforce for Nonprofits
Case management
Copper
7.2
Salesforce for Nonprofits
Call center management
Copper
6.2
Salesforce for Nonprofits
Help desk management
Copper
8.1
Salesforce for Nonprofits

Marketing Automation

Copper
5.1
Salesforce for Nonprofits
Lead management
Copper
8.1
Salesforce for Nonprofits
Email marketing
Copper
2.2
Salesforce for Nonprofits

CRM Project Management

Copper
5.1
Salesforce for Nonprofits
Task management
Copper
6.6
Salesforce for Nonprofits
Billing and invoicing management
Copper
2.5
Salesforce for Nonprofits
Reporting
Copper
6.2
Salesforce for Nonprofits

CRM Reporting & Analytics

Copper
6.2
Salesforce for Nonprofits
Forecasting
Copper
5.0
Salesforce for Nonprofits
Pipeline visualization
Copper
7.7
Salesforce for Nonprofits
Customizable reports
Copper
5.7
Salesforce for Nonprofits

Customization

Copper
6.8
Salesforce for Nonprofits
Custom fields
Copper
8.1
Salesforce for Nonprofits
Custom objects
Copper
7.2
Salesforce for Nonprofits
Scripting environment
Copper
8.0
Salesforce for Nonprofits
API for custom integration
Copper
4.0
Salesforce for Nonprofits

Security

Copper
8.6
Salesforce for Nonprofits
Single sign-on capability
Copper
8.9
Salesforce for Nonprofits
Role-based user permissions
Copper
8.2
Salesforce for Nonprofits

Social CRM

Copper
3.3
Salesforce for Nonprofits
Social data
Copper
4.1
Salesforce for Nonprofits
Social engagement
Copper
2.5
Salesforce for Nonprofits

Integrations with 3rd-party Software

Copper
7.9
Salesforce for Nonprofits
Marketing automation
Copper
7.9
Salesforce for Nonprofits

Platform

Copper
7.4
Salesforce for Nonprofits
Mobile access
Copper
7.4
Salesforce for Nonprofits

Pros

Copper

  • The Google integration and Chrome extension automatically tracks and updates prospect and lead activity in the CRM. Data entry is simplified.
  • Copper is a very user-friendly CRM with the ability to create custom fields, multiple pipelines, sales stages, etc. It is truly customizable and far less complex than other CRMs I have used in the past.
  • Copper makes it simple to add leads manually, through Gmail or using a template and uploading a large list.
  • Great support. We are very happy with our account management team and they strive to make sure we are getting the most out of the platform.
  • Pricing is very competitive.
Erik Viager | TrustRadius Reviewer

Salesforce for Nonprofits

  • Lots of connection points. I can associate a contact with an organization, an event and a donation, easily bouncing between them and pulling reports accordingly. Love this!
  • This system has many more features than we will ever actually use but I love that because when we have a new idea or want to try something out we don't have to switch systems, we just have to dig a little deeper into salesforce and they probably have a solution waiting for us already.
  • Salesforce is great at training! I love their trailhead and have used it a lot, especially when I was just getting to know the system. It is easy, fun, informative, and always there to teach me something new. I can also go at my own pace instead of many people's models of training through webinars that are almost always at inconvenient times.
Anonymous | TrustRadius Reviewer

Cons

Copper

  • I wish they allowed you to email from within the CRM and create calendar invites from within the app instead of just kicking you out to a Gmail window.
  • I wish they included more custom fields and email tracking in their basic plan.
Scott Entwistle | TrustRadius Reviewer

Salesforce for Nonprofits

  • Learning curve - very powerful, but takes time to learn
  • Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
  • Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system
Samantha Shain | TrustRadius Reviewer

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

Salesforce for Nonprofits

Salesforce for Nonprofits 10.0
Based on 1 answer
There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
Edward Phillips | TrustRadius Reviewer

Usability

Copper

Copper 6.1
Based on 4 answers
It's funny. In all other processes EXCEPT for cancellation, the UX & UI is straightforward and friendly, gives you an adequate notification, and works as expected. Wonder why a company would have the opposite design principles in place for their cancellation process. It's almost as if they are intentionally trying to prevent people to cancel their accounts successfully. Beware.
Nathan Young | TrustRadius Reviewer

Salesforce for Nonprofits

Salesforce for Nonprofits 8.0
Based on 1 answer
I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
Jared Lyda | TrustRadius Reviewer

Support Rating

Copper

Copper 4.2
Based on 6 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Salesforce for Nonprofits

Salesforce for Nonprofits 8.3
Based on 12 answers
I would say the support for Salesforce for Nonprofits is overall pretty great, as they offer many avenues to find the information you need and offer nonprofits the ability to work with Salesforce-trained volunteers or professional for free, which is useful especially during the customization process. I will say that I have often encountered situations where I needed to figure out certain information that I could not find even amongst the vast network of knowledge they provide.
Tierra Bishop | TrustRadius Reviewer

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Salesforce for Nonprofits

As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
Simon Sharkey Woods | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Salesforce for Nonprofits

  • We get amazing power and functionality for a very low cost due to the foundation pricing.
  • We have experienced efficiencies in having all our work in one place. We have not assigned an ROI to this but work flow and a calmer work force has occurred.
  • The organization has grown through this time and the system has kept up and always been capable of supporting us in out increased work flow.
  • Salesforce consulting time is expensive and if not controlled it can get out of had very quickly. Again you need a plan and you need to stick to it.
Jeff Govert | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Edition
Basic$251
Professional$591
Business$1191
  1. per user per month
Additional Pricing Details

Salesforce for Nonprofits

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce for Nonprofits Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Copper
5.7
Salesforce for Nonprofits
8.7

Likelihood to Renew

Copper
Salesforce for Nonprofits
10.0

Usability

Copper
6.1
Salesforce for Nonprofits
8.0

Support Rating

Copper
4.2
Salesforce for Nonprofits
8.3

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