What users are saying about
57 Ratings
57 Ratings
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Score 6 out of 100
51 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • SAP Business ByDesign ranks higher in 2 feature sets: Customization, Security

Sales Force Automation

4.6

Copper

46%

SAP Business ByDesign

Feature Set Not Supported
N/A
Copper ranks higher in 9/9 features

Customer data management / contact management

6.0
60%
18 Ratings
N/A
0 Ratings

Workflow management

3.3
33%
17 Ratings
N/A
0 Ratings

Territory management

5.0
50%
4 Ratings
N/A
0 Ratings

Opportunity management

5.6
56%
17 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
N/A
0 Ratings

Contract management

5.9
59%
9 Ratings
N/A
0 Ratings

Quote & order management

2.0
20%
7 Ratings
N/A
0 Ratings

Interaction tracking

4.4
44%
17 Ratings
N/A
0 Ratings

Channel / partner relationship management

1.1
11%
7 Ratings
N/A
0 Ratings

Customer Service & Support

3.5

Copper

35%

SAP Business ByDesign

Feature Set Not Supported
N/A
Copper ranks higher in 3/3 features

Case management

2.9
29%
9 Ratings
N/A
0 Ratings

Call center management

3.3
33%
5 Ratings
N/A
0 Ratings

Help desk management

4.4
44%
7 Ratings
N/A
0 Ratings

Marketing Automation

2.9

Copper

29%

SAP Business ByDesign

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Lead management

4.3
43%
15 Ratings
N/A
0 Ratings

Email marketing

1.4
14%
9 Ratings
N/A
0 Ratings

CRM Project Management

3.8

Copper

38%

SAP Business ByDesign

Feature Set Not Supported
N/A
Copper ranks higher in 3/3 features

Task management

4.7
47%
18 Ratings
N/A
0 Ratings

Billing and invoicing management

1.7
17%
5 Ratings
N/A
0 Ratings

Reporting

5.0
50%
16 Ratings
N/A
0 Ratings

CRM Reporting & Analytics

6.3

Copper

63%

SAP Business ByDesign

Feature Set Not Supported
N/A
Copper ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
N/A
0 Ratings

Pipeline visualization

6.9
69%
17 Ratings
N/A
0 Ratings

Customizable reports

6.4
64%
15 Ratings
N/A
0 Ratings

Customization

5.1

Copper

51%
9.2

SAP Business ByDesign

92%
Copper ranks higher in 3/5 features

Custom fields

8.0
80%
18 Ratings
N/A
0 Ratings

Custom objects

4.9
49%
12 Ratings
N/A
0 Ratings

Scripting environment

4.1
41%
3 Ratings
N/A
0 Ratings

API for custom integration

3.5
35%
8 Ratings
9.2
92%
4 Ratings

Plug-ins

N/A
0 Ratings
9.2
92%
5 Ratings

Security

8.4

Copper

84%
9.3

SAP Business ByDesign

93%
SAP Business ByDesign ranks higher in 2/2 features

Single sign-on capability

8.9
89%
12 Ratings
9.0
90%
4 Ratings

Role-based user permissions

8.0
80%
12 Ratings
9.6
96%
5 Ratings

Social CRM

2.1

Copper

21%

SAP Business ByDesign

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
N/A
0 Ratings

Social engagement

2.0
20%
7 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

2.0

Copper

20%

SAP Business ByDesign

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
N/A
0 Ratings

Compensation management

1.0
10%
1 Rating
N/A
0 Ratings

Platform

7.2

Copper

72%

SAP Business ByDesign

Feature Set Not Supported
N/A
Copper ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
N/A
0 Ratings

Payroll Management

Copper

Feature Set Not Supported
N/A
8.4

SAP Business ByDesign

84%
SAP Business ByDesign ranks higher in 4/4 features

Benefit plan administration

N/A
0 Ratings
4.5
45%
1 Rating

Direct deposit files

N/A
0 Ratings
9.1
91%
1 Rating

Salary revision and increment management

N/A
0 Ratings
10.0
100%
2 Ratings

Reimbursement management

N/A
0 Ratings
10.0
100%
2 Ratings

Reporting & Analytics

Copper

Feature Set Not Supported
N/A
9.2

SAP Business ByDesign

92%
SAP Business ByDesign ranks higher in 3/3 features

Dashboards

N/A
0 Ratings
8.8
88%
5 Ratings

Standard reports

N/A
0 Ratings
9.2
92%
5 Ratings

Custom reports

N/A
0 Ratings
9.6
96%
5 Ratings

General Ledger and Configurable Accounting

Copper

Feature Set Not Supported
N/A
8.7

SAP Business ByDesign

87%
SAP Business ByDesign ranks higher in 11/11 features

Accounts payable

N/A
0 Ratings
9.2
92%
4 Ratings

Accounts receivable

N/A
0 Ratings
9.2
92%
4 Ratings

Global Financial Support

N/A
0 Ratings
9.2
92%
2 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
9.2
92%
2 Ratings

Intercompany Accounting

N/A
0 Ratings
8.8
88%
3 Ratings

Localizations

N/A
0 Ratings
8.4
84%
3 Ratings

Journals and Reconciliations

N/A
0 Ratings
8.8
88%
2 Ratings

Enterprise Accounting

N/A
0 Ratings
9.2
92%
3 Ratings

Configurable Accounting

N/A
0 Ratings
9.2
92%
2 Ratings

Centralized Rules Framework

N/A
0 Ratings
8.0
80%
1 Rating

Standardized Processes

N/A
0 Ratings
8.0
80%
1 Rating

Inventory Management

Copper

Feature Set Not Supported
N/A
9.1

SAP Business ByDesign

91%
SAP Business ByDesign ranks higher in 4/4 features

Inventory tracking

N/A
0 Ratings
9.2
92%
4 Ratings

Automatic reordering

N/A
0 Ratings
10.0
100%
3 Ratings

Location management

N/A
0 Ratings
8.0
80%
3 Ratings

Manufacturing module

N/A
0 Ratings
9.0
90%
2 Ratings

Order Management

Copper

Feature Set Not Supported
N/A
8.5

SAP Business ByDesign

85%
SAP Business ByDesign ranks higher in 7/7 features

Pricing

N/A
0 Ratings
9.2
92%
4 Ratings

Order entry

N/A
0 Ratings
9.2
92%
4 Ratings

Credit card processing

N/A
0 Ratings
4.5
45%
1 Rating

Cost of goods sold

N/A
0 Ratings
9.2
92%
4 Ratings

Order Orchestration

N/A
0 Ratings
9.2
92%
2 Ratings

End-to-end order visibility

N/A
0 Ratings
10.0
100%
2 Ratings

Order exception Resolution

N/A
0 Ratings
8.0
80%
2 Ratings

Subledger and Financial Process

Copper

Feature Set Not Supported
N/A
9.2

SAP Business ByDesign

92%
SAP Business ByDesign ranks higher in 13/13 features

Automated Invoice Processing

N/A
0 Ratings
9.2
92%
2 Ratings

Shared Services Payments

N/A
0 Ratings
9.2
92%
2 Ratings

Billings Management

N/A
0 Ratings
8.8
88%
3 Ratings

Customer Receipt Applications

N/A
0 Ratings
9.2
92%
2 Ratings

Customer Collections

N/A
0 Ratings
9.2
92%
2 Ratings

Revenue Recognition

N/A
0 Ratings
9.2
92%
3 Ratings

Cash Management

N/A
0 Ratings
9.2
92%
2 Ratings

Asset Management

N/A
0 Ratings
9.2
92%
2 Ratings

Travel & Expense Management

N/A
0 Ratings
10.0
100%
2 Ratings

Budgetary Control & Encumbrance Accounting

N/A
0 Ratings
10.0
100%
1 Rating

Period Close

N/A
0 Ratings
9.2
92%
2 Ratings

Transactions Tax

N/A
0 Ratings
8.0
80%
1 Rating

Subledger Reconciliations

N/A
0 Ratings
9.2
92%
2 Ratings

Project Financial Management

Copper

Feature Set Not Supported
N/A
9.2

SAP Business ByDesign

92%
SAP Business ByDesign ranks higher in 12/12 features

Budgeting and Forecasting

N/A
0 Ratings
10.0
100%
1 Rating

Project Costing

N/A
0 Ratings
9.2
92%
2 Ratings

Cost Capture

N/A
0 Ratings
9.2
92%
2 Ratings

Capital Project Management

N/A
0 Ratings
9.2
92%
2 Ratings

Customer Invoicing

N/A
0 Ratings
9.2
92%
2 Ratings

Customer Contract Compliance

N/A
0 Ratings
8.0
80%
1 Rating

Project Revenue Recognition

N/A
0 Ratings
9.2
92%
2 Ratings

Project Financial Performance Analysis

N/A
0 Ratings
9.2
92%
2 Ratings

Project Financials Dashboard

N/A
0 Ratings
9.2
92%
2 Ratings

Real-time Financial Reporting

N/A
0 Ratings
9.2
92%
2 Ratings

Embedded Business Intelligence

N/A
0 Ratings
9.2
92%
2 Ratings

Project Planning Collaboration

N/A
0 Ratings
9.2
92%
2 Ratings

Project Execution Management

Copper

Feature Set Not Supported
N/A
8.3

SAP Business ByDesign

83%
SAP Business ByDesign ranks higher in 7/7 features

Project Planning and Scheduling

N/A
0 Ratings
9.2
92%
3 Ratings

Project Manager Dashboard

N/A
0 Ratings
9.2
92%
3 Ratings

Resource Manager Dashboard

N/A
0 Ratings
8.0
80%
2 Ratings

Task Insight for Project Managers

N/A
0 Ratings
8.0
80%
2 Ratings

Project Manager Mobile Functionality

N/A
0 Ratings
8.0
80%
2 Ratings

Team Member Task Collaboration

N/A
0 Ratings
8.0
80%
1 Rating

Real-Time Project Reporting

N/A
0 Ratings
8.0
80%
1 Rating

Grants Management

Copper

Feature Set Not Supported
N/A
10.0

SAP Business ByDesign

100%
SAP Business ByDesign ranks higher in 3/3 features

Award Lifecycle Management

N/A
0 Ratings
10.0
100%
1 Rating

Spending Control

N/A
0 Ratings
10.0
100%
1 Rating

Billing

N/A
0 Ratings
10.0
100%
1 Rating

Procurement

Copper

Feature Set Not Supported
N/A
8.0

SAP Business ByDesign

80%
SAP Business ByDesign ranks higher in 6/6 features

Sourcing Analysis

N/A
0 Ratings
8.0
80%
1 Rating

Bids Analyzed and Compared

N/A
0 Ratings
8.0
80%
1 Rating

Invoice Automated Matching

N/A
0 Ratings
8.0
80%
1 Rating

Requisitions-to-Purchase Orders Integrated

N/A
0 Ratings
8.0
80%
1 Rating

Spend Compliance Management

N/A
0 Ratings
8.0
80%
1 Rating

Supplier Management

N/A
0 Ratings
8.0
80%
1 Rating

Logistics

Copper

Feature Set Not Supported
N/A
9.2

SAP Business ByDesign

92%
SAP Business ByDesign ranks higher in 2/2 features

Inventory Visibility

N/A
0 Ratings
9.2
92%
3 Ratings

Warehouse Workforce Management

N/A
0 Ratings
9.2
92%
2 Ratings

Manufacturing

Copper

Feature Set Not Supported
N/A
9.0

SAP Business ByDesign

90%
SAP Business ByDesign ranks higher in 9/9 features

Production Process Design

N/A
0 Ratings
9.2
92%
3 Ratings

Supply Chain Business Flows

N/A
0 Ratings
9.2
92%
3 Ratings

Production Management

N/A
0 Ratings
9.2
92%
3 Ratings

Contracted Manufacturing Management

N/A
0 Ratings
10.0
100%
1 Rating

Configuration Management

N/A
0 Ratings
8.0
80%
2 Ratings

Work Definition

N/A
0 Ratings
10.0
100%
1 Rating

Work Execution

N/A
0 Ratings
8.0
80%
2 Ratings

Advanced Fulfillment

N/A
0 Ratings
8.0
80%
2 Ratings

Manufacturing Costs

N/A
0 Ratings
9.2
92%
3 Ratings

Supply Chain

Copper

Feature Set Not Supported
N/A
8.6

SAP Business ByDesign

86%
SAP Business ByDesign ranks higher in 4/4 features

Forecasting

N/A
0 Ratings
9.2
92%
3 Ratings

Inventory Planning

N/A
0 Ratings
9.2
92%
3 Ratings

Multi-tier Supply Chain Planning

N/A
0 Ratings
8.0
80%
2 Ratings

Performance Monitoring

N/A
0 Ratings
8.0
80%
2 Ratings

Attribute Ratings

  • SAP Business ByDesign is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
9.6

SAP Business ByDesign

96%
7 Ratings

Likelihood to Renew

Copper

N/A
0 Ratings
9.0

SAP Business ByDesign

90%
3 Ratings

Usability

4.7

Copper

47%
10 Ratings
8.0

SAP Business ByDesign

80%
1 Rating

Support Rating

2.8

Copper

28%
12 Ratings
9.0

SAP Business ByDesign

90%
2 Ratings

Implementation Rating

Copper

N/A
0 Ratings
8.0

SAP Business ByDesign

80%
2 Ratings

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

SAP Business ByDesign Editions & Modules

Additional Pricing Details
SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Support Rating

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 2 answers
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Implementation Rating

Copper

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 2 answers
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

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