What users are saying about
38 Ratings
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
SAP Business ByDesign
Customer data management / contact management
Copper
8.3
SAP Business ByDesign
Workflow management
Copper
7.2
SAP Business ByDesign
Territory management
Copper
8.0
SAP Business ByDesign
Opportunity management
Copper
8.6
SAP Business ByDesign
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
SAP Business ByDesign
Contract management
Copper
7.9
SAP Business ByDesign
Quote & order management
Copper
6.3
SAP Business ByDesign
Interaction tracking
Copper
7.9
SAP Business ByDesign
Channel / partner relationship management
Copper
7.9
SAP Business ByDesign

Customer Service & Support

Copper
8.1
SAP Business ByDesign
Case management
Copper
7.9
SAP Business ByDesign
Call center management
Copper
8.0
SAP Business ByDesign
Help desk management
Copper
8.3
SAP Business ByDesign

Marketing Automation

Copper
8.3
SAP Business ByDesign
Lead management
Copper
8.3
SAP Business ByDesign
Email marketing
Copper
8.4
SAP Business ByDesign

CRM Project Management

Copper
7.9
SAP Business ByDesign
Task management
Copper
8.1
SAP Business ByDesign
Billing and invoicing management
Copper
8.0
SAP Business ByDesign
Reporting
Copper
7.5
SAP Business ByDesign

CRM Reporting & Analytics

Copper
7.1
SAP Business ByDesign
Forecasting
Copper
7.1
SAP Business ByDesign
Pipeline visualization
Copper
8.4
SAP Business ByDesign
Customizable reports
Copper
5.8
SAP Business ByDesign

Customization

Copper
7.4
SAP Business ByDesign
9.0
Custom fields
Copper
8.3
SAP Business ByDesign
Custom objects
Copper
8.1
SAP Business ByDesign
Scripting environment
Copper
8.0
SAP Business ByDesign
API for custom integration
Copper
5.3
SAP Business ByDesign
9.0
Plug-ins
Copper
SAP Business ByDesign
9.0

Security

Copper
8.3
SAP Business ByDesign
9.3
Single sign-on capability
Copper
8.4
SAP Business ByDesign
9.0
Role-based user permissions
Copper
8.2
SAP Business ByDesign
9.5

Social CRM

Copper
7.7
SAP Business ByDesign
Social data
Copper
6.5
SAP Business ByDesign
Social engagement
Copper
9.0
SAP Business ByDesign

Integrations with 3rd-party Software

Copper
7.7
SAP Business ByDesign
Marketing automation
Copper
7.7
SAP Business ByDesign

Platform

Copper
8.1
SAP Business ByDesign
Mobile access
Copper
8.1
SAP Business ByDesign

Payroll Management

Copper
SAP Business ByDesign
8.4
Benefit plan administration
Copper
SAP Business ByDesign
4.5
Direct deposit files
Copper
SAP Business ByDesign
9.1
Salary revision and increment management
Copper
SAP Business ByDesign
10.0
Reimbursement management
Copper
SAP Business ByDesign
10.0

Reporting & Analytics

Copper
SAP Business ByDesign
9.0
Dashboards
Copper
SAP Business ByDesign
8.6
Standard reports
Copper
SAP Business ByDesign
9.0
Custom reports
Copper
SAP Business ByDesign
9.5

General Ledger and Configurable Accounting

Copper
SAP Business ByDesign
8.6
Accounts payable
Copper
SAP Business ByDesign
9.0
Accounts receivable
Copper
SAP Business ByDesign
9.0
Global Financial Support
Copper
SAP Business ByDesign
9.0
Primary and Secondary Ledgers
Copper
SAP Business ByDesign
9.0
Intercompany Accounting
Copper
SAP Business ByDesign
8.5
Localizations
Copper
SAP Business ByDesign
8.1
Journals and Reconciliations
Copper
SAP Business ByDesign
8.5
Enterprise Accounting
Copper
SAP Business ByDesign
9.0
Configurable Accounting
Copper
SAP Business ByDesign
9.0
Centralized Rules Framework
Copper
SAP Business ByDesign
8.0
Standardized Processes
Copper
SAP Business ByDesign
8.0

Inventory Management

Copper
SAP Business ByDesign
9.0
Inventory tracking
Copper
SAP Business ByDesign
9.0
Automatic reordering
Copper
SAP Business ByDesign
10.0
Location management
Copper
SAP Business ByDesign
8.0
Manufacturing module
Copper
SAP Business ByDesign
9.0

Order Management

Copper
SAP Business ByDesign
8.4
Pricing
Copper
SAP Business ByDesign
9.0
Order entry
Copper
SAP Business ByDesign
9.0
Credit card processing
Copper
SAP Business ByDesign
4.5
Cost of goods sold
Copper
SAP Business ByDesign
9.0
Order Orchestration
Copper
SAP Business ByDesign
9.0
End-to-end order visibility
Copper
SAP Business ByDesign
10.0
Order exception Resolution
Copper
SAP Business ByDesign
8.0

Subledger and Financial Process

Copper
SAP Business ByDesign
9.1
Automated Invoice Processing
Copper
SAP Business ByDesign
9.0
Shared Services Payments
Copper
SAP Business ByDesign
9.0
Billings Management
Copper
SAP Business ByDesign
8.5
Customer Receipt Applications
Copper
SAP Business ByDesign
9.0
Customer Collections
Copper
SAP Business ByDesign
9.0
Revenue Recognition
Copper
SAP Business ByDesign
9.0
Cash Management
Copper
SAP Business ByDesign
9.0
Asset Management
Copper
SAP Business ByDesign
9.0
Travel & Expense Management
Copper
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
Copper
SAP Business ByDesign
10.0
Period Close
Copper
SAP Business ByDesign
9.0
Transactions Tax
Copper
SAP Business ByDesign
8.0
Subledger Reconciliations
Copper
SAP Business ByDesign
9.0

Project Financial Management

Copper
SAP Business ByDesign
9.0
Budgeting and Forecasting
Copper
SAP Business ByDesign
10.0
Project Costing
Copper
SAP Business ByDesign
9.0
Cost Capture
Copper
SAP Business ByDesign
9.0
Capital Project Management
Copper
SAP Business ByDesign
9.0
Customer Invoicing
Copper
SAP Business ByDesign
9.0
Customer Contract Compliance
Copper
SAP Business ByDesign
8.0
Project Revenue Recognition
Copper
SAP Business ByDesign
9.0
Project Financial Performance Analysis
Copper
SAP Business ByDesign
9.0
Project Financials Dashboard
Copper
SAP Business ByDesign
9.0
Real-time Financial Reporting
Copper
SAP Business ByDesign
9.0
Embedded Business Intelligence
Copper
SAP Business ByDesign
9.0
Project Planning Collaboration
Copper
SAP Business ByDesign
9.0

Project Execution Management

Copper
SAP Business ByDesign
8.3
Project Planning and Scheduling
Copper
SAP Business ByDesign
9.0
Project Manager Dashboard
Copper
SAP Business ByDesign
9.0
Resource Manager Dashboard
Copper
SAP Business ByDesign
8.0
Task Insight for Project Managers
Copper
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
Copper
SAP Business ByDesign
8.0
Team Member Task Collaboration
Copper
SAP Business ByDesign
8.0
Real-Time Project Reporting
Copper
SAP Business ByDesign
8.0

Grants Management

Copper
SAP Business ByDesign
10.0
Award Lifecycle Management
Copper
SAP Business ByDesign
10.0
Spending Control
Copper
SAP Business ByDesign
10.0
Billing
Copper
SAP Business ByDesign
10.0

Procurement

Copper
SAP Business ByDesign
8.0
Sourcing Analysis
Copper
SAP Business ByDesign
8.0
Bids Analyzed and Compared
Copper
SAP Business ByDesign
8.0
Invoice Automated Matching
Copper
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
Copper
SAP Business ByDesign
8.0
Spend Compliance Management
Copper
SAP Business ByDesign
8.0
Supplier Management
Copper
SAP Business ByDesign
8.0

Logistics

Copper
SAP Business ByDesign
9.0
Inventory Visibility
Copper
SAP Business ByDesign
9.0
Warehouse Workforce Management
Copper
SAP Business ByDesign
9.0

Manufacturing

Copper
SAP Business ByDesign
8.9
Production Process Design
Copper
SAP Business ByDesign
9.0
Supply Chain Business Flows
Copper
SAP Business ByDesign
9.0
Production Management
Copper
SAP Business ByDesign
9.0
Contracted Manufacturing Management
Copper
SAP Business ByDesign
10.0
Configuration Management
Copper
SAP Business ByDesign
8.0
Work Definition
Copper
SAP Business ByDesign
10.0
Work Execution
Copper
SAP Business ByDesign
8.0
Advanced Fulfillment
Copper
SAP Business ByDesign
8.0
Manufacturing Costs
Copper
SAP Business ByDesign
9.0

Supply Chain

Copper
SAP Business ByDesign
8.5
Forecasting
Copper
SAP Business ByDesign
9.0
Inventory Planning
Copper
SAP Business ByDesign
9.0
Multi-tier Supply Chain Planning
Copper
SAP Business ByDesign
8.0
Performance Monitoring
Copper
SAP Business ByDesign
8.0

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Implementation Rating

Copper

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Copper
8.3
SAP Business ByDesign
9.5

Likelihood to Renew

Copper
SAP Business ByDesign
9.0

Usability

Copper
7.9
SAP Business ByDesign
8.0

Support Rating

Copper
7.0
SAP Business ByDesign
9.0

Implementation Rating

Copper
SAP Business ByDesign
8.0

Add comparison