What users are saying about
41 Ratings
41 Ratings
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Score 7 out of 100
5 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Copper

Positives for [Copper (formerly ProsperWorks)]:-G Suite Compatibility: An industry problem Copper CRM is focused on solving is the lack of integration with current software systems like G Suite. Copper CRM is fully compatible with G Suite, and it is the only sales automation solution endorsed by Google.-Copper CRM is focused on the time-to-value ratio. It aims to provide the maximum value possible while limiting the time it takes for its users to input data manually. Some of its features include workflow and task automation for users who sign up for the two higher tiers.-Simplicity: Copper CRM is designed to be simple. The software has a handy sidebar where users can search for tasks, tracked emails, opportunities, and companies. A link to contact the Support team is also included. If users have issues, they can simply reach out to this team.-Quick Onboarding: Setting up or switching to Copper is a quick and painless experience. Copper focuses on getting new users set up within days, not weeks or months like some of its competitors.Negatives:-Lack of Features: The biggest drawback of Copper CRM is the lack of features it provides its users. It is designed for simplicity. Therefore, it is missing many of the advanced features offered by its competitors. For example, it doesn’t offer users a dedicated account manager, and click-to-call requires third-party software.-Lack of Flexibility Outside G Suite
Ben J. Varghese | TrustRadius Reviewer

Zoho Subscriptions

[Zoho Subscriptions is great] for startup agencies or businesses that charge monthly subscriptions of some kind. For most other [softwares,] you are paying at least $100 per month just to have the software. Zoho [Subscriptions] gives you the chance to take advantage of starting at [zero dollars,] which keeps your cost down until you understand the software before you have to upgrade. I feel like you can easily bootstrap your startup business to keep costs down. As you [are] moving forward, and are bringing in several thousand per month in revenue, it can scale up without costing a lot. [The subscriptions] [...] [start] to cost more, [...] if you have one time payments; you then need additional software from Zoho [Subscriptions] to handle the needs, and it starts adding up to typical [back- end] management software, with multiple log in points which start to drain your time budget. [At] that point, I ended up looking for a more all in one software that manages both contacts, one time and recurring invoices, reminders, etc. By the time our revenue exceeded [$5,000] per month[,] I [needed] to save time and looked for other options. [However,] I have other friends who still use it and they are generating $10k or more per month.
Matthew Veil | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.5
Zoho Subscriptions
Customer data management / contact management
Copper
8.1
Zoho Subscriptions
Workflow management
Copper
7.3
Zoho Subscriptions
Territory management
Copper
5.2
Zoho Subscriptions
Opportunity management
Copper
8.0
Zoho Subscriptions
Integration with email client (e.g., Outlook or Gmail)
Copper
9.2
Zoho Subscriptions
Contract management
Copper
7.1
Zoho Subscriptions
Quote & order management
Copper
6.4
Zoho Subscriptions
Interaction tracking
Copper
8.0
Zoho Subscriptions
Channel / partner relationship management
Copper
8.0
Zoho Subscriptions

Customer Service & Support

Copper
7.1
Zoho Subscriptions
Case management
Copper
7.2
Zoho Subscriptions
Call center management
Copper
6.2
Zoho Subscriptions
Help desk management
Copper
8.1
Zoho Subscriptions

Marketing Automation

Copper
5.2
Zoho Subscriptions
Lead management
Copper
8.1
Zoho Subscriptions
Email marketing
Copper
2.2
Zoho Subscriptions

CRM Project Management

Copper
5.1
Zoho Subscriptions
Task management
Copper
6.6
Zoho Subscriptions
Billing and invoicing management
Copper
2.5
Zoho Subscriptions
Reporting
Copper
6.2
Zoho Subscriptions

CRM Reporting & Analytics

Copper
6.2
Zoho Subscriptions
Forecasting
Copper
5.0
Zoho Subscriptions
Pipeline visualization
Copper
7.8
Zoho Subscriptions
Customizable reports
Copper
5.7
Zoho Subscriptions

Customization

Copper
6.8
Zoho Subscriptions
Custom fields
Copper
8.1
Zoho Subscriptions
Custom objects
Copper
7.2
Zoho Subscriptions
Scripting environment
Copper
8.0
Zoho Subscriptions
API for custom integration
Copper
4.0
Zoho Subscriptions

Security

Copper
8.6
Zoho Subscriptions
Single sign-on capability
Copper
8.9
Zoho Subscriptions
Role-based user permissions
Copper
8.2
Zoho Subscriptions

Social CRM

Copper
3.4
Zoho Subscriptions
Social data
Copper
4.2
Zoho Subscriptions
Social engagement
Copper
2.6
Zoho Subscriptions

Integrations with 3rd-party Software

Copper
7.9
Zoho Subscriptions
Marketing automation
Copper
7.9
Zoho Subscriptions

Platform

Copper
7.4
Zoho Subscriptions
Mobile access
Copper
7.4
Zoho Subscriptions

Pros

Copper

  • The Google integration and Chrome extension automatically tracks and updates prospect and lead activity in the CRM. Data entry is simplified.
  • Copper is a very user-friendly CRM with the ability to create custom fields, multiple pipelines, sales stages, etc. It is truly customizable and far less complex than other CRMs I have used in the past.
  • Copper makes it simple to add leads manually, through Gmail or using a template and uploading a large list.
  • Great support. We are very happy with our account management team and they strive to make sure we are getting the most out of the platform.
  • Pricing is very competitive.
Erik Viager | TrustRadius Reviewer

Zoho Subscriptions

  • Taking payments automatically. Once you set up your product billing cycles and assign them to a customer, it's all automatic from there.
  • Integrations with other Zoho products, We enter our customers in Zoho CRM and they are always updated in subscriptions and books is always showing the correct payments collected.
Scott French | TrustRadius Reviewer

Cons

Copper

  • I wish they allowed you to email from within the CRM and create calendar invites from within the app instead of just kicking you out to a Gmail window.
  • I wish they included more custom fields and email tracking in their basic plan.
Scott Entwistle | TrustRadius Reviewer

Zoho Subscriptions

  • [It would] be nice to have one time payment options as a [add-on]. We also develop [websites] and needed one or two time invoices, [but] had to get Zoho [Books Subscription] as well, and [we] didn't use it often.
  • [The customer] login portal didn't work very well. [My] customers ended up calling me most of the time to change their card info.
  • It would be nice to integrate with a standard credit card processing company, other than Stripe or PayPal so one can take advantage of pricing once you hit a certain amount of charges every month.
  • At the time, I couldn't archive a customer and delete their subscription package. It would be nice to have a way to do so.
Matthew Veil | TrustRadius Reviewer

Usability

Copper

Copper 6.1
Based on 4 answers
It's funny. In all other processes EXCEPT for cancellation, the UX & UI is straightforward and friendly, gives you an adequate notification, and works as expected. Wonder why a company would have the opposite design principles in place for their cancellation process. It's almost as if they are intentionally trying to prevent people to cancel their accounts successfully. Beware.
Nathan Young | TrustRadius Reviewer

Zoho Subscriptions

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 4.2
Based on 6 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Zoho Subscriptions

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Zoho Subscriptions

Beats doing it manually...
Scott French | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Zoho Subscriptions

  • Professional look to billing and reminders which retains clients.
  • Save time setting up recurring payments.
  • Simple system to learn to get value quickly from software.
Matthew Veil | TrustRadius Reviewer

Screenshots

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Edition
Basic$251
Professional$591
Business$1191
  1. per user per month
Additional Pricing Details

Zoho Subscriptions

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$49*

* per month

Zoho Subscriptions Editions & Modules

Edition
Monthly Plan$491
Yearly Plan$4902
  1. per month
  2. per year
Additional Pricing Details
Zoho Subscriptions charges a flat fee of $49/ month for all the features. Get Zoho Subscriptions for $490/ year with the yearly plan. Zoho Books, an online accounting software comes free with Zoho Subscriptions

Rating Summary

Likelihood to Recommend

Copper
5.7
Zoho Subscriptions
8.0

Usability

Copper
6.1
Zoho Subscriptions

Support Rating

Copper
4.2
Zoho Subscriptions

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