CoreIntegrator Workflow vs Latitude by Genesys

Likelihood to Recommend

I have found CoreIntegrator to work well for our needs as an Accounts Payable workflow solution. The system was implemented with very little internal technical assistance. It can be administered by a business user without a great deal of technical knowledge because the CI support staff is knowledgeable and helpful.

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Verified User

Manager in Finance and Accounting

Insurance Company, 501-1000 employees

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In my business, the system fits well. We are a collection agency, and for us, keeping our data in Latitude helps us a lot. We can produce reports, manage our payments plan, produce productivity reports, and know what happens in our operation basically in real-time. Latitude allows our employees to work remotely which is something very important these days.

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JOSE ROMAN

COO (Chief Operating Officer)

PR Consumer DebtFinancial Services, 51-200 employees

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Pros

Integration to Great Plains
Simple to use

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Verified User

C-Level Executive in Information Technology

Education Management Company, 1001-5000 employees

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The only thing done well, as it relates to Latitude, is the people at the support desk. They are amazing and work well with the tools they have. In my experience with Genesys, this is all that is done well.

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Robert Burnside

Director of IT

Contract Callers Inc.Outsourcing/Offshoring, 501-1000 employees

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Cons

The system administration is somewhat difficult for someone that is not highly technical.
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Verified User

Manager in Finance and Accounting

Insurance Company, 501-1000 employees

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Integrating Latitude with Microsoft Office would be good.
It would be good if the system allows the user to create more fields. The system does not allow users to create customs fields. Users only are allowed to use the fields that the system has. We use another platform that allows users to create additional fields to put more data in.

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JOSE ROMAN

COO (Chief Operating Officer)

PR Consumer DebtFinancial Services, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

Latitude by Genesys 8.2

Based on 1 answer

From our perspective, it would be good having a UGC tool integrated with the system.

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JOSE ROMAN

COO (Chief Operating Officer)

PR Consumer DebtFinancial Services, 51-200 employees

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Support Rating

CoreIntegrator Workflow 7.7

Based on 2 answers

Sometimes we receive slow responses.

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Verified User

C-Level Executive in Information Technology

Education Management Company, 1001-5000 employees

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Latitude by Genesys 9.1

Based on 1 answer

They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.

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JOSE ROMAN

COO (Chief Operating Officer)

PR Consumer DebtFinancial Services, 51-200 employees

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Return on Investment

CoreIntegrator has allowed us to remove two timely manual processes that have provided positive ROI.
CoreIntegrator accomplished all our objectives and more.

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Verified User

Manager in Finance and Accounting

Insurance Company, 501-1000 employees

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It help us a lot to manage our day to day business.
It helps our users to produce invoices and handling payment plans in a very efficient way.

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JOSE ROMAN

COO (Chief Operating Officer)

PR Consumer DebtFinancial Services, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

CoreIntegrator Workflow vs Latitude by Genesys