CoreIntegrator Workflow vs ServiceNow Now Platform

Likelihood to Recommend

I have found CoreIntegrator to work well for our needs as an Accounts Payable workflow solution. The system was implemented with very little internal technical assistance. It can be administered by a business user without a great deal of technical knowledge because the CI support staff is knowledgeable and helpful.

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Verified User

Manager in Finance and Accounting

Insurance Company, 501-1000 employees

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ServiceNow Now Platform is well suited for those who want a lot of customization and needs to adapt the tool to its own process. In general, other ServiceNow solutions are designed to works out-of-the-box, so with ServiceNow Now Platform, you can easily develop your own solution to manage and automate the process.

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Rubens F. Dalle Lucca

Managing Director Brazil

nuvolaxComputer & Network Security, 51-200 employees

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Pros

Integration to Great Plains
Simple to use

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Verified User

C-Level Executive in Information Technology

Education Management Company, 1001-5000 employees

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Incident response, change management, asset management, and problem management.
User communication, availability, ease of use, and user adoption.

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Verified User

Administrator in Information Technology

Government Administration Company, 201-500 employees

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Cons

The system administration is somewhat difficult for someone that is not highly technical.
Deleted or removed items appear in search results.

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Verified User

Manager in Finance and Accounting

Insurance Company, 501-1000 employees

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There is room to improvement but nothing specific that I can mentioned at this point.

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Rubens F. Dalle Lucca

Managing Director Brazil

nuvolaxComputer & Network Security, 51-200 employees

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Support Rating

CoreIntegrator Workflow 7.7

Based on 2 answers

Sometimes we receive slow responses.

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Verified User

C-Level Executive in Information Technology

Education Management Company, 1001-5000 employees

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ServiceNow Now Platform 10.0

Based on 2 answers

During the deployment and implementation phase of the project, ServiceNow experts were easy to reach, friendly and helpful at every step. As we've moved through the various stages of the project, we've used customization services and well as incident resolution with great success. The communication is always rapid, precise and courteous. We've never felt like the level of service changed from during the sales or "honeymoon" stage to our continued use. We are very impressed with the level of customer service and support that they continually provide.

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Verified User

Administrator in Information Technology

Government Administration Company, 201-500 employees

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Alternatives Considered

No answers on this topic

When I assumed my territory (Brazil) at Nuvolax, ServiceNow Now Platform was already implemented, so I haven't had the choice to participate in the selection of the tool. Still, I can compare with other tools I had to use in my previous companies. With ServiceNow Now Platform, we were able to solve problems in a very easy and customized way, so it avoids buying a tool like Salesforce, where we need to adapt a lot to be able to use. The learning curve is faster and easy to use is excellent.

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Rubens F. Dalle Lucca

Managing Director Brazil

nuvolaxComputer & Network Security, 51-200 employees

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Return on Investment

CoreIntegrator has allowed us to remove two timely manual processes that have provided positive ROI.
CoreIntegrator accomplished all our objectives and more.

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Verified User

Manager in Finance and Accounting

Insurance Company, 501-1000 employees

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User adoption. Prior to ServiceNow, tracking IT Requests was near impossible.
Inter-departmental collaboration: ALL departments, and managers have now "bought-in" and push the platform.

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Verified User

Administrator in Information Technology

Government Administration Company, 201-500 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

CoreIntegrator Workflow vs ServiceNow Now Platform