What users are saying about
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81 Ratings
3 Ratings
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Score 9.9 out of 100

ServiceNow Now Platform

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81 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Attribute Ratings

  • CoreIntegrator Workflow is rated higher in 1 area: Likelihood to Recommend
  • ServiceNow Now Platform is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.9

CoreIntegrator Workflow

99%
3 Ratings
8.7

ServiceNow Now Platform

87%
28 Ratings

Likelihood to Renew

CoreIntegrator Workflow

N/A
0 Ratings
10.0

ServiceNow Now Platform

100%
1 Rating

Usability

CoreIntegrator Workflow

N/A
0 Ratings
8.8

ServiceNow Now Platform

88%
22 Ratings

Support Rating

7.7

CoreIntegrator Workflow

77%
4 Ratings
8.6

ServiceNow Now Platform

86%
26 Ratings

Contract Terms and Pricing Model

CoreIntegrator Workflow

N/A
0 Ratings
8.6

ServiceNow Now Platform

86%
11 Ratings

Professional Services

CoreIntegrator Workflow

N/A
0 Ratings
8.5

ServiceNow Now Platform

85%
6 Ratings

Likelihood to Recommend

CoreIntegrator Workflow

I have found CoreIntegrator to work well for our needs as an Accounts Payable workflow solution. The system was implemented with very little internal technical assistance. It can be administered by a business user without a great deal of technical knowledge because the CI support staff is knowledgeable and helpful.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Varun Dhingra | TrustRadius Reviewer

Pros

CoreIntegrator Workflow

  • Integration to Great Plains
  • Simple to use
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • Can integrate to CMBD tools like puppet, Chef to manage the Infrastructure inventory
  • Change management workflow is one of the good modules in ServiceNow Now Platform Review to track end to end
  • Able to integrate with internal tools via API call and act as single page to view all the information
Anonymous | TrustRadius Reviewer

Cons

CoreIntegrator Workflow

  • The system administration is somewhat difficult for someone that is not highly technical.
  • Deleted or removed items appear in search results.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Anonymous | TrustRadius Reviewer

Pricing Details

CoreIntegrator Workflow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

CoreIntegrator Workflow

No score
No answers yet
No answers on this topic

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 1 answer
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
Anonymous | TrustRadius Reviewer

Usability

CoreIntegrator Workflow

No score
No answers yet
No answers on this topic

ServiceNow Now Platform

ServiceNow Now Platform 8.8
Based on 22 answers
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
Anonymous | TrustRadius Reviewer

Support Rating

CoreIntegrator Workflow

CoreIntegrator Workflow 7.7
Based on 4 answers
Sometimes we receive slow responses.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow Now Platform 8.6
Based on 26 answers
They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
Althia Cardoza | TrustRadius Reviewer

Alternatives Considered

CoreIntegrator Workflow

We didn't review another product because CoreIntegrator so perfectly met our needs.
Stephanie Sylvestre | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

CoreIntegrator Workflow

No score
No answers yet
No answers on this topic

ServiceNow Now Platform

ServiceNow Now Platform 8.6
Based on 11 answers
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
Jeff Lowenthal | TrustRadius Reviewer

Professional Services

CoreIntegrator Workflow

No score
No answers yet
No answers on this topic

ServiceNow Now Platform

ServiceNow Now Platform 8.5
Based on 6 answers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Prad Das | TrustRadius Reviewer

Return on Investment

CoreIntegrator Workflow

  • Time saving outweighs the cost.
  • Ease of use is so much better than most software solutions.
Stephanie Sylvestre | TrustRadius Reviewer

ServiceNow Now Platform

  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
Adrina Patterson | TrustRadius Reviewer

Screenshots

ServiceNow Now Platform

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