What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.9 out of 100
Based on 3 reviews and ratings
ServiceNow Now Platform
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81 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 81 reviews and ratings
Attribute Ratings
- CoreIntegrator Workflow is rated higher in 1 area: Likelihood to Recommend
- ServiceNow Now Platform is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.9
CoreIntegrator Workflow
99%
3 Ratings
8.7
ServiceNow Now Platform
87%
28 Ratings
Likelihood to Renew
CoreIntegrator Workflow
N/A
0 Ratings
10.0
ServiceNow Now Platform
100%
1 Rating
Usability
CoreIntegrator Workflow
N/A
0 Ratings
8.8
ServiceNow Now Platform
88%
22 Ratings
Support Rating
7.7
CoreIntegrator Workflow
77%
4 Ratings
8.6
ServiceNow Now Platform
86%
26 Ratings
Contract Terms and Pricing Model
CoreIntegrator Workflow
N/A
0 Ratings
8.6
ServiceNow Now Platform
86%
11 Ratings
Professional Services
CoreIntegrator Workflow
N/A
0 Ratings
8.5
ServiceNow Now Platform
85%
6 Ratings
Likelihood to Recommend
CoreIntegrator Workflow
I have found CoreIntegrator to work well for our needs as an Accounts Payable workflow solution. The system was implemented with very little internal technical assistance. It can be administered by a business user without a great deal of technical knowledge because the CI support staff is knowledgeable and helpful.

Verified User
Manager in Finance and Accounting
Insurance Company, 501-1000 employeesServiceNow Now Platform
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Team Lead
Telus InternationalInformation Technology & Services, 5001-10,000 employees
Pros
CoreIntegrator Workflow
- Integration to Great Plains
- Simple to use

Verified User
C-Level Executive in Information Technology
Education Management Company, 1001-5000 employeesServiceNow Now Platform
- Can integrate to CMBD tools like puppet, Chef to manage the Infrastructure inventory
- Change management workflow is one of the good modules in ServiceNow Now Platform Review to track end to end
- Able to integrate with internal tools via API call and act as single page to view all the information

Verified User
Team Lead in Engineering
Banking Company, 10,001+ employeesCons
CoreIntegrator Workflow
- The system administration is somewhat difficult for someone that is not highly technical.
- Deleted or removed items appear in search results.

Verified User
Manager in Finance and Accounting
Insurance Company, 501-1000 employeesServiceNow Now Platform
- Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
- Tutorials on how to be the best at reporting in servicenow
- Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
- Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 10,001+ employeesPricing Details
CoreIntegrator Workflow
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ServiceNow Now Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
CoreIntegrator Workflow
No score
No answers yet
No answers on this topic
ServiceNow Now Platform
ServiceNow Now Platform 10.0
Based on 1 answer
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.

Verified User
Manager in Information Technology
Medical Device Company, 11-50 employeesUsability
CoreIntegrator Workflow
No score
No answers yet
No answers on this topic
ServiceNow Now Platform
ServiceNow Now Platform 8.8
Based on 22 answers
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.

Verified User
Analyst in Information Technology
Utilities Company, 10,001+ employeesSupport Rating
CoreIntegrator Workflow
CoreIntegrator Workflow 7.7
Based on 4 answers
Sometimes we receive slow responses.

Verified User
C-Level Executive in Information Technology
Education Management Company, 1001-5000 employeesServiceNow Now Platform
ServiceNow Now Platform 8.6
Based on 26 answers
They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
Team Lead
DAZNSports, 1001-5000 employees
Alternatives Considered
CoreIntegrator Workflow
We didn't review another product because CoreIntegrator so perfectly met our needs.
Chief Programs Officer/Chief Information Officer
The Children's Trust of Miami-Dade CountyGovernment Administration, 51-200 employees
ServiceNow Now Platform
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy

Verified User
Professional in Information Technology
Biotechnology Company, 5001-10,000 employeesContract Terms and Pricing Model
CoreIntegrator Workflow
No score
No answers yet
No answers on this topic
ServiceNow Now Platform
ServiceNow Now Platform 8.6
Based on 11 answers
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
Service Management Portfolio Lead and Enterprise Architect
AccentureManagement Consulting, 10,001+ employees
Professional Services
CoreIntegrator Workflow
No score
No answers yet
No answers on this topic
ServiceNow Now Platform
ServiceNow Now Platform 8.5
Based on 6 answers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Data Architect
University of MinnesotaEducation Management, 10,001+ employees
Return on Investment
CoreIntegrator Workflow
- Time saving outweighs the cost.
- Ease of use is so much better than most software solutions.
Chief Programs Officer/Chief Information Officer
The Children's Trust of Miami-Dade CountyGovernment Administration, 51-200 employees
ServiceNow Now Platform
- Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
Project Manager
ncludInternet, 51-200 employees