What users are saying about
10 Ratings
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Score 6 out of 100
323 Ratings
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Score 8 out of 100

Feature Set Ratings

    Online Storefront

    CoreMedia

    Feature Set Not Supported
    N/A
    7.5

    Salesforce Commerce Cloud

    75%
    Salesforce Commerce Cloud ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    7.8
    78%
    29 Ratings

    Product management

    N/A
    0 Ratings
    7.7
    77%
    29 Ratings

    Bulk product upload

    N/A
    0 Ratings
    7.6
    76%
    29 Ratings

    Branding

    N/A
    0 Ratings
    7.8
    78%
    28 Ratings

    Mobile storefront

    N/A
    0 Ratings
    7.9
    79%
    27 Ratings

    Product variations

    N/A
    0 Ratings
    7.9
    79%
    30 Ratings

    Website integration

    N/A
    0 Ratings
    7.7
    77%
    30 Ratings

    Visual customization

    N/A
    0 Ratings
    6.6
    66%
    30 Ratings

    CMS

    N/A
    0 Ratings
    6.9
    69%
    27 Ratings

    Online Shopping Cart

    CoreMedia

    Feature Set Not Supported
    N/A
    7.5

    Salesforce Commerce Cloud

    75%
    Salesforce Commerce Cloud ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    6.8
    68%
    23 Ratings

    Checkout user experience

    N/A
    0 Ratings
    8.1
    81%
    27 Ratings

    Online Payment System

    CoreMedia

    Feature Set Not Supported
    N/A
    8.7

    Salesforce Commerce Cloud

    87%
    Salesforce Commerce Cloud ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    8.7
    87%
    25 Ratings

    eCommerce Marketing

    CoreMedia

    Feature Set Not Supported
    N/A
    8.2

    Salesforce Commerce Cloud

    82%
    Salesforce Commerce Cloud ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    8.3
    83%
    26 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    8.1
    81%
    28 Ratings

    SEO

    N/A
    0 Ratings
    8.4
    84%
    25 Ratings

    eCommerce Business Management

    CoreMedia

    Feature Set Not Supported
    N/A
    7.6

    Salesforce Commerce Cloud

    76%
    Salesforce Commerce Cloud ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    8.4
    84%
    26 Ratings

    Order processing

    N/A
    0 Ratings
    7.7
    77%
    27 Ratings

    Inventory management

    N/A
    0 Ratings
    7.9
    79%
    25 Ratings

    Shipping

    N/A
    0 Ratings
    7.5
    75%
    23 Ratings

    Custom functionality

    N/A
    0 Ratings
    6.5
    65%
    29 Ratings

    Attribute Ratings

    • Salesforce Commerce Cloud is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
    • CoreMedia and Salesforce Commerce Cloud are tied in 1 area: Implementation Rating

    Likelihood to Recommend

    6.0

    CoreMedia

    60%
    7 Ratings
    7.2

    Salesforce Commerce Cloud

    72%
    42 Ratings

    Likelihood to Renew

    5.6

    CoreMedia

    56%
    5 Ratings
    7.8

    Salesforce Commerce Cloud

    78%
    10 Ratings

    Usability

    CoreMedia

    N/A
    0 Ratings
    8.0

    Salesforce Commerce Cloud

    80%
    2 Ratings

    Availability

    CoreMedia

    N/A
    0 Ratings
    8.0

    Salesforce Commerce Cloud

    80%
    2 Ratings

    Performance

    CoreMedia

    N/A
    0 Ratings
    9.0

    Salesforce Commerce Cloud

    90%
    2 Ratings

    Support Rating

    CoreMedia

    N/A
    0 Ratings
    9.0

    Salesforce Commerce Cloud

    90%
    6 Ratings

    In-Person Training

    CoreMedia

    N/A
    0 Ratings
    8.0

    Salesforce Commerce Cloud

    80%
    1 Rating

    Implementation Rating

    8.0

    CoreMedia

    80%
    2 Ratings
    8.0

    Salesforce Commerce Cloud

    80%
    4 Ratings

    Likelihood to Recommend

    CoreMedia

    I think this CMS is best suited as an enterprise level system. For small, or simple sites, there are better options, but for large high-traffic sites, this is a great CMS.
    Brett Harris | TrustRadius Reviewer

    Salesforce Commerce Cloud

    Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
    Natasha Sandhu | TrustRadius Reviewer

    Pros

    CoreMedia

    • Allows many staff members to contribute content to various portions of our website, and allows our Electronic-Communications staff to delegate tasks to these various staff (diffusing the work-load).
    • CoreMedia allows for easy creation of different types of content (like teasers, articles, download objects, links, etc). Permission levels can be set, so only certain staff can upload content such as photos, videos, or audio files.
    • The CoreMedia workflow process is easy to understand and follow. Once a staff member has submitted content for publishing to the web, they can then see who it's been assigned to for review, and at what time. You're able to leave detailed notes and stay abreast of where the workflow is at any given time.
    Anonymous | TrustRadius Reviewer

    Salesforce Commerce Cloud

    • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
    • SFCC is a scalable solution which supported our need to roll out global sites quickly
    • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
    • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
    • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
    Gareth Beer | TrustRadius Reviewer

    Cons

    CoreMedia

    • Early learning within the company was slow.
    • We elected a customized version of CoreMedia - which in the end may not have been the best decision.
    Nicola Farman | TrustRadius Reviewer

    Salesforce Commerce Cloud

    • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
    • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
    • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
    William Van Fleet | TrustRadius Reviewer

    Pricing Details

    CoreMedia

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Salesforce Commerce Cloud

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $4 per month

    Likelihood to Renew

    CoreMedia

    CoreMedia 5.6
    Based on 5 answers
    CoreMedia continues to refine and deliver new features. They also explore new technologies and trends, like social media integration. The platform is solid and growing. We are also slightly locked into using CoreMedia. Migrating such a large amount of content to another system would likely not be feasible or prudent.
    Brett Harris | TrustRadius Reviewer

    Salesforce Commerce Cloud

    Salesforce Commerce Cloud 7.8
    Based on 10 answers
    A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
    John Perasco | TrustRadius Reviewer

    Usability

    CoreMedia

    No score
    No answers yet
    No answers on this topic

    Salesforce Commerce Cloud

    Salesforce Commerce Cloud 8.0
    Based on 2 answers
    Overall it's going great. Hoping it can reach very good heights soon.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    CoreMedia

    No score
    No answers yet
    No answers on this topic

    Salesforce Commerce Cloud

    Salesforce Commerce Cloud 8.0
    Based on 2 answers
    We have only had one instance where the platform went down in the time we have been using it.
    Jeremiah Graham, MBA | TrustRadius Reviewer

    Support Rating

    CoreMedia

    No score
    No answers yet
    No answers on this topic

    Salesforce Commerce Cloud

    Salesforce Commerce Cloud 9.0
    Based on 6 answers
    They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
    Peter Kowalczyk | TrustRadius Reviewer

    In-Person Training

    CoreMedia

    No score
    No answers yet
    No answers on this topic

    Salesforce Commerce Cloud

    Salesforce Commerce Cloud 8.0
    Based on 1 answer
    The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
    Jeremiah Graham, MBA | TrustRadius Reviewer

    Implementation Rating

    CoreMedia

    CoreMedia 8.0
    Based on 2 answers
    Set aside more time than you think you need to migrate content. That is the hard part. Implementing the technology is easy.
    Brett Harris | TrustRadius Reviewer

    Salesforce Commerce Cloud

    Salesforce Commerce Cloud 8.0
    Based on 4 answers
    Implementation went fairly smoothly.
    Jeremiah Graham, MBA | TrustRadius Reviewer

    Alternatives Considered

    CoreMedia

    While CoreMedia has a better workflow, django CMS has a much easier user interface, wysiwyg editor, and is superior on every other level. Django CMS is easier to teach and support, easier to manage and develop, and provides much more flexibility in the development and design areas.
    Sara Halperin | TrustRadius Reviewer

    Salesforce Commerce Cloud

    When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    CoreMedia

    • Increased employee proficiency compared to nothing at all. I really don't have anything else to compare it to though.
    • Reports from Core do not help/.
    Anonymous | TrustRadius Reviewer

    Salesforce Commerce Cloud

    • We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
    • [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
    • The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
    Kurt Johansen | TrustRadius Reviewer

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