What users are saying about
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Top Rated
228 Ratings
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542 Ratings

Cornerstone OnDemand

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Top Rated
228 Ratings
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Score 7.7 out of 100

Microsoft Dynamics 365

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542 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Cornerstone OnDemand

Tracking online learning completion for compliance or other reasons is easy within Cornerstone. Performance reviews are easy to set up and manage from the system as well. Searching for training can sometimes be difficult. Users do not know what types of subjects are available and can be confused as to how they can find a course.
Colleen Wessel | TrustRadius Reviewer

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

Feature Rating Comparison

Onboarding

Cornerstone OnDemand
7.1
Microsoft Dynamics 365
New hire portal
Cornerstone OnDemand
7.6
Microsoft Dynamics 365
Manager tracking tools
Cornerstone OnDemand
6.8
Microsoft Dynamics 365
Compliance tracking and reporting
Cornerstone OnDemand
6.8
Microsoft Dynamics 365

Performance and Goals

Cornerstone OnDemand
7.8
Microsoft Dynamics 365
Corporate goal setting
Cornerstone OnDemand
7.4
Microsoft Dynamics 365
Subordinate goal setting
Cornerstone OnDemand
8.2
Microsoft Dynamics 365
Individual goal setting
Cornerstone OnDemand
8.0
Microsoft Dynamics 365
Line-of sight-visibility
Cornerstone OnDemand
6.8
Microsoft Dynamics 365
Performance tracking
Cornerstone OnDemand
8.3
Microsoft Dynamics 365

Performance Management

Cornerstone OnDemand
7.6
Microsoft Dynamics 365
Performance plans
Cornerstone OnDemand
8.8
Microsoft Dynamics 365
Plan weighting
Cornerstone OnDemand
7.2
Microsoft Dynamics 365
Manager note taking
Cornerstone OnDemand
7.0
Microsoft Dynamics 365
Performance improvement plans
Cornerstone OnDemand
8.3
Microsoft Dynamics 365
Review status tracking
Cornerstone OnDemand
7.3
Microsoft Dynamics 365
Rater nomination workflow
Cornerstone OnDemand
6.6
Microsoft Dynamics 365
Review reminders
Cornerstone OnDemand
7.8
Microsoft Dynamics 365
Workflow restrictions
Cornerstone OnDemand
6.4
Microsoft Dynamics 365
Multiple review frequency
Cornerstone OnDemand
7.9
Microsoft Dynamics 365
Reporting
Cornerstone OnDemand
8.5
Microsoft Dynamics 365

Succession Planning

Cornerstone OnDemand
8.5
Microsoft Dynamics 365
Create succession plans/pools
Cornerstone OnDemand
7.8
Microsoft Dynamics 365
Candidate ranking
Cornerstone OnDemand
8.4
Microsoft Dynamics 365
Candidate search
Cornerstone OnDemand
8.8
Microsoft Dynamics 365
Candidate development
Cornerstone OnDemand
8.8
Microsoft Dynamics 365

Recruiting / ATS

Cornerstone OnDemand
8.8
Microsoft Dynamics 365
Job Requisition Management
Cornerstone OnDemand
8.9
Microsoft Dynamics 365
Company Website Posting
Cornerstone OnDemand
8.5
Microsoft Dynamics 365
Publish to Social Media
Cornerstone OnDemand
8.9
Microsoft Dynamics 365
Job Search Site Posting
Cornerstone OnDemand
7.0
Microsoft Dynamics 365
Customized Application Form
Cornerstone OnDemand
9.4
Microsoft Dynamics 365
Resume Management
Cornerstone OnDemand
8.9
Microsoft Dynamics 365
Duplicate Candidate Prevention
Cornerstone OnDemand
8.9
Microsoft Dynamics 365
Candidate Search
Cornerstone OnDemand
9.3
Microsoft Dynamics 365
Applicant Tracking
Cornerstone OnDemand
8.9
Microsoft Dynamics 365
Collaboration
Cornerstone OnDemand
8.9
Microsoft Dynamics 365
Task Creation and Delegation
Cornerstone OnDemand
8.9
Microsoft Dynamics 365
Email Templates
Cornerstone OnDemand
8.9
Microsoft Dynamics 365
User Permissions
Cornerstone OnDemand
8.9
Microsoft Dynamics 365
Notifications and Alerts
Cornerstone OnDemand
8.9
Microsoft Dynamics 365
Reporting
Cornerstone OnDemand
8.8
Microsoft Dynamics 365

Learning Management

Cornerstone OnDemand
7.2
Microsoft Dynamics 365
Course authoring
Cornerstone OnDemand
6.6
Microsoft Dynamics 365
Course catalog or library
Cornerstone OnDemand
7.4
Microsoft Dynamics 365
Player/Portal
Cornerstone OnDemand
7.4
Microsoft Dynamics 365
Learning content
Cornerstone OnDemand
7.4
Microsoft Dynamics 365
Mobile friendly
Cornerstone OnDemand
6.6
Microsoft Dynamics 365
Progress tracking & certifications
Cornerstone OnDemand
7.4
Microsoft Dynamics 365
Assignments
Cornerstone OnDemand
7.7
Microsoft Dynamics 365
Compliance management
Cornerstone OnDemand
7.5
Microsoft Dynamics 365
Learning administration
Cornerstone OnDemand
7.6
Microsoft Dynamics 365
Learning reporting & analytics
Cornerstone OnDemand
7.2
Microsoft Dynamics 365
Social learning
Cornerstone OnDemand
6.5
Microsoft Dynamics 365

Sales Force Automation

Cornerstone OnDemand
Microsoft Dynamics 365
8.0
Customer data management / contact management
Cornerstone OnDemand
Microsoft Dynamics 365
8.5
Workflow management
Cornerstone OnDemand
Microsoft Dynamics 365
7.8
Territory management
Cornerstone OnDemand
Microsoft Dynamics 365
8.1
Opportunity management
Cornerstone OnDemand
Microsoft Dynamics 365
8.6
Integration with email client (e.g., Outlook or Gmail)
Cornerstone OnDemand
Microsoft Dynamics 365
8.0
Contract management
Cornerstone OnDemand
Microsoft Dynamics 365
7.5
Quote & order management
Cornerstone OnDemand
Microsoft Dynamics 365
7.5
Interaction tracking
Cornerstone OnDemand
Microsoft Dynamics 365
8.0
Channel / partner relationship management
Cornerstone OnDemand
Microsoft Dynamics 365
7.9

Customer Service & Support

Cornerstone OnDemand
Microsoft Dynamics 365
8.3
Case management
Cornerstone OnDemand
Microsoft Dynamics 365
8.6
Call center management
Cornerstone OnDemand
Microsoft Dynamics 365
7.8
Help desk management
Cornerstone OnDemand
Microsoft Dynamics 365
8.4

Marketing Automation

Cornerstone OnDemand
Microsoft Dynamics 365
7.9
Lead management
Cornerstone OnDemand
Microsoft Dynamics 365
8.2
Email marketing
Cornerstone OnDemand
Microsoft Dynamics 365
7.7

CRM Project Management

Cornerstone OnDemand
Microsoft Dynamics 365
7.8
Task management
Cornerstone OnDemand
Microsoft Dynamics 365
7.7
Billing and invoicing management
Cornerstone OnDemand
Microsoft Dynamics 365
7.9
Reporting
Cornerstone OnDemand
Microsoft Dynamics 365
7.8

CRM Reporting & Analytics

Cornerstone OnDemand
Microsoft Dynamics 365
7.9
Forecasting
Cornerstone OnDemand
Microsoft Dynamics 365
7.5
Pipeline visualization
Cornerstone OnDemand
Microsoft Dynamics 365
8.5
Customizable reports
Cornerstone OnDemand
Microsoft Dynamics 365
7.6

Customization

Cornerstone OnDemand
Microsoft Dynamics 365
8.1
Custom fields
Cornerstone OnDemand
Microsoft Dynamics 365
8.2
Custom objects
Cornerstone OnDemand
Microsoft Dynamics 365
8.1
Scripting environment
Cornerstone OnDemand
Microsoft Dynamics 365
7.9
API for custom integration
Cornerstone OnDemand
Microsoft Dynamics 365
8.1

Security

Cornerstone OnDemand
Microsoft Dynamics 365
8.8
Single sign-on capability
Cornerstone OnDemand
Microsoft Dynamics 365
8.8
Role-based user permissions
Cornerstone OnDemand
Microsoft Dynamics 365
8.7

Social CRM

Cornerstone OnDemand
Microsoft Dynamics 365
7.7
Social data
Cornerstone OnDemand
Microsoft Dynamics 365
7.6
Social engagement
Cornerstone OnDemand
Microsoft Dynamics 365
7.8

Integrations with 3rd-party Software

Cornerstone OnDemand
Microsoft Dynamics 365
8.0
Marketing automation
Cornerstone OnDemand
Microsoft Dynamics 365
8.1
Compensation management
Cornerstone OnDemand
Microsoft Dynamics 365
7.9

Platform

Cornerstone OnDemand
Microsoft Dynamics 365
7.5
Mobile access
Cornerstone OnDemand
Microsoft Dynamics 365
7.5

Pros

Cornerstone OnDemand

  • Custom email configuration allows us to communicate not only the expectations but help our team members understand what is asked of them. The ability to target messages based on completion of items allow team members to take the next steps and stay focused on their learning and development.
  • Robust reporting - coupled with experienced LMS admins with excellent analytical skills, you can track progress with a high level of accuracy.
  • We have a LinkedIn Learning integration which has been a grand slam, in less than a year we have over 10,000-course completions. I personally have developed a "thirst to learn" because of this tremendous partnership and the easy to access content on my mobile device.
  • Custom Pages, we have over 50,000+ team members without company email and we use Custom pages as a Bulletin Board to layout all details for our career development program. This keeps our team members in the loop at all times.
  • If you have a dynamic, talented team which I am fortunate to have, who is eager to use this LMS with an excellent attitude you can make a great impact on your organization and truly develop a culture of learning and accountability.
Nina Queen | TrustRadius Reviewer

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

Cons

Cornerstone OnDemand

  • It's an off the shelf package, so while you can add in custom fields (a big plus), it's very rigid in terms of how it is designed to be used. Not every company works in the same way, and I've found that a lot of the recruitment functionality is more suited to high level or blue chip hires, rather than seasonal or bulk hires.
  • Specific issues we are having revolve around the references functionality. We ended up having to develop something in-house, as the system doesn't let you verify referee details o relationships prior to triggering the reference request. In addition, the form for capturing referee details only requests a name and email address. As a company working with children and young adults, we need to ensure the references we obtain are professional and tie in with a person's work history.
  • The self-scheduling of interviews is a great feature, but it could be so much better. It's impossible to see what slots you have offered to someone, and it's also impossible to see what slots each recruiter has free. As such, you end up inviting people to book in an interview...only for them to discover that all the slots are already filled.
  • Notifications. Generally, this is poor in Cornerstone. If, for example, a candidate requests alternative interview dates, there is no notification that goes to the recruiter or person who initially created the invite. Likewise, if you use the email functionality within Cornerstone (which we'd like to do, as this helps to maintain a full history) when a candidate replies to the email there is no easy way of knowing they have replied unless recruiters go into the user's profile. As a high volume recruiter, this just isn't workable.
  • There are a number of other areas in the system that are 'OK' but with some development could be great. They include: Offer Letters, Editing/Deleting Data (if you want to update a field on an application form or delete a document you've uploaded...you need to put in a service request with Cornerstone), Reporting, and the overall 'bigger picture/ view' of a candidate and their application/work history.
Darren Mclean | TrustRadius Reviewer

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

Cornerstone OnDemand

Cornerstone OnDemand 8.4
Based on 22 answers
As long as pricing stays reasonable, we will likely stay with Cornerstone for at least one more contract renewal. It would be a large task to migrate all of our content to a new system. However, the LMS landscape is diversifying with new startups that are showing some real innovation.
Jamie Drahos | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

Usability

Cornerstone OnDemand

Cornerstone OnDemand 8.4
Based on 19 answers
Cornerstone OnDemand in general has very good usability. It is easy for end users to start using it. We don`t need to provide any trainings for learners or line managers. At maximum we can create one pager with general information. It is easy to search trainings. You don’t need to know the ID or full name of training.
Andriy Verminskyy | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 9.0
Based on 8 answers
The application handles well in terms of maintaining your master data about customers and it provides you with the steps to form a lead to an actual order. Navigation is fairly easy and you can easily export data to Excel or call out a small graph if needed. The dashboard functionality provides some well-customized overviews for each business area so this a well-used tool for the business.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cornerstone OnDemand

Cornerstone OnDemand 8.2
Based on 2 answers
I've never felt like i've been left high and dry by Cornerstone. we may be frustrated with some problems but they are always there with us working for solutions
Joseph Madere | TrustRadius Reviewer

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Performance

Cornerstone OnDemand

Cornerstone OnDemand 2.7
Based on 2 answers
Pages do not load quickly. Often times any action or selection of a box, drop down, check, pretty much ANY Javascript interaction causes the whole entire page to load/reload/start doing something in the background. This makes a nightmare for having to mass edit courses or upload ILT sessions. It's the one of the archaic web designs they use that really bugs me as an admin and makes working in the portal at times intolerable and insufferable
Joseph Madere | TrustRadius Reviewer

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Support

Cornerstone OnDemand

Cornerstone OnDemand 5.6
Based on 15 answers
They are still working out issues with their support ticket system. I think we are now experienced enough that when we submit a ticket, there is not a quick easy answer and involves higher levels of support so it does tend to take a LONG time to get assistance. When there is a major issue, their communication is getting better but when you have a defect to report or a high level support it's going to be a while. They do have EXCELLENT online help, a very active online community where customers help customers and great user groups so there is other avenues of help
Melissa Odom | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 10.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

In-Person Training

Cornerstone OnDemand

Cornerstone OnDemand 4.6
Based on 2 answers
Very personable and patient. Features that I'm sure to them are very simple and repetitive were trained with patience and understanding.
Joseph Madere | TrustRadius Reviewer

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Online Training

Cornerstone OnDemand

Cornerstone OnDemand 7.5
Based on 4 answers
Training was thorough.
Christopher Fox, Ph.D. | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 7.5
Based on 2 answers
No answer on this topic is available.

Implementation

Cornerstone OnDemand

Cornerstone OnDemand 7.9
Based on 6 answers
No answer on this topic is available.

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

Alternatives Considered

Cornerstone OnDemand

Cornerstone is simply more flexible, powerful and easier to use and manage than previous Learning Management systems that we have managed. I would say this carry's over to the implementation process as well. Far easier with Cornerstone.
Ryan Sheffield | TrustRadius Reviewer

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

Scalability

Cornerstone OnDemand

Cornerstone OnDemand 9.1
Based on 1 answer
It can accomodate any number of users (that you're willing to pay for) and serves as a training archive
Joseph Madere | TrustRadius Reviewer

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

Return on Investment

Cornerstone OnDemand

  • One of the main reasons we switched to Cornerstone OnDemand was to deliver video training seamlessly. Cornerstone OnDemand has been able to support most of the video training we do. This has allowed us a single source delivery point, lowering the costs of having multiple delivery providers for SCORM and non-SCORM compliant content.
  • Cornerstone OnDemand is far more difficult to administer for our trainers. This has taken up more time from training operations. Cornerstone OnDemand takes approximately 20% more effort to maintain, enroll, and communicate with our users and regional support staff across our nine offices.
  • Cornerstone OnDemand has a robust reporting system that is too difficult to use. We spend 65% more time getting reporting than we did with our previous LMS.
Thomas A. Steele | TrustRadius Reviewer

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cornerstone OnDemand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

* One-time fee

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cornerstone OnDemand
8.0
Microsoft Dynamics 365
8.0

Likelihood to Renew

Cornerstone OnDemand
8.4
Microsoft Dynamics 365
7.9

Usability

Cornerstone OnDemand
8.4
Microsoft Dynamics 365
9.0

Reliability and Availability

Cornerstone OnDemand
8.2
Microsoft Dynamics 365

Performance

Cornerstone OnDemand
2.7
Microsoft Dynamics 365

Support

Cornerstone OnDemand
5.6
Microsoft Dynamics 365
10.0

In-Person Training

Cornerstone OnDemand
4.6
Microsoft Dynamics 365

Online Training

Cornerstone OnDemand
7.5
Microsoft Dynamics 365
7.5

Implementation

Cornerstone OnDemand
7.9
Microsoft Dynamics 365
9.2

Scalability

Cornerstone OnDemand
9.1
Microsoft Dynamics 365

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