Cornerstone OnDemand vs Microsoft Dynamics 365

• Access to a huge community of training resources training webinars and social communities. Cornerstone does a great job with providing administrators with the tools and people to get connected on utilizing the product.
• Ability to load or upload files of data. I used Cornerstone with a smaller company and now I'm with a company with a larger employee group. Cornerstone's ability to load certain data for specific features saves administrators time and effort when carrying out tasks and projects.
• Access to permissions and constraints. This allows us to either centralize or de-centralize tasks to our organization partners based on business needs.
• Cornerstone's available integrations in the Edge Marketplace also is becoming extremely helpful. With so many applications within a business, we're looking to have a "hub" where our employees can have a one-stop shop for learning.

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• Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
• Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
• Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
• Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
• Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.

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• There are a lot of resources for help, which is great, but there are a mix of locations to find them. It would be nice if they were all in one central location.
• The HR Suite product is very basic. I am hoping the new merger with Saba will help improve this tool.
• They don't have a way to roll up changes in the pilot portal into the production portal, so when you test changes, you then have to manually made those updates in production. I've worked with software elsewhere that they can just push those changes into production.

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• Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
• The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
• The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
• Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
• Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
• New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
• Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.

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• Increased Performance Development - We were aiming for a more involved performance process between employees and managers. This is something that we continue to develop, but Cornerstone's Check-Ins functionality is the tool needed to bring performance into the future. Even just setting up the system to allow for one on one check-ins is a huge advancement in foster great communications between managers and employees.

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• It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
• It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI

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