2 Ratings
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Score 9.3 out of 100
8 Ratings
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Score 5.8 out of 100

Likelihood to Recommend

Corrigo Field Service Management (FSM), formerly WorkTrack

Corrigo WorkTrack is an amazing tool for small businesses to keep track of work orders and customer information.
Tammy Gutierrez | TrustRadius Reviewer

Mhelpdesk

Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.
Kenyata Garner | TrustRadius Reviewer

Pros

Corrigo Field Service Management (FSM), formerly WorkTrack

  • WorkTrack allows you to keep track of all work orders associated with a customer.
  • WorkTrack allows us to bill immediately for any equipment and service charges.
  • WorkTrack integrates with my existing QuickBooks Online database.
Tammy Gutierrez | TrustRadius Reviewer

Mhelpdesk

  • The timer to track the technicians time is wonderful.
  • Integrates well with QuickBooks.
  • The mobile app is great.
Jill Schweers | TrustRadius Reviewer

Cons

Corrigo Field Service Management (FSM), formerly WorkTrack

  • The only thing that I would change would be the look and feel of the dispatch board.
Tammy Gutierrez | TrustRadius Reviewer

Mhelpdesk

  • mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
  • mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
  • mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.
Richard Maritt, CMCA, AMS | TrustRadius Reviewer

Likelihood to Renew

Corrigo Field Service Management (FSM), formerly WorkTrack

No score
No answers yet
No answers on this topic

Mhelpdesk

Mhelpdesk 9.0
Based on 2 answers
The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs
Blair Brede | TrustRadius Reviewer

Usability

Corrigo Field Service Management (FSM), formerly WorkTrack

No score
No answers yet
No answers on this topic

Mhelpdesk

Mhelpdesk 8.0
Based on 1 answer
It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.
Jill Schweers | TrustRadius Reviewer

Support Rating

Corrigo Field Service Management (FSM), formerly WorkTrack

Corrigo Field Service Management (FSM), formerly WorkTrack 10.0
Based on 1 answer
It was very simple to set up without any help by using the multitude of videos available. The few times that we have had to call customer service, we have encountered no issues
Tammy Gutierrez | TrustRadius Reviewer

Mhelpdesk

No score
No answers yet
No answers on this topic

Alternatives Considered

Corrigo Field Service Management (FSM), formerly WorkTrack

We researched for a while before stumbling across Corrigo WorkTrack. It has more functions, integrates easily with my existing customer database in QuickBooks Online. The cost and functionality won us over.
Tammy Gutierrez | TrustRadius Reviewer

Mhelpdesk

When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.
Joseph Bettencourt | TrustRadius Reviewer

Return on Investment

Corrigo Field Service Management (FSM), formerly WorkTrack

  • Quicker turnaround on service call fees and charges
  • Helps reduce repeat service by having previous work orders viewable by technician.
  • Helped us ditch using paper.
Tammy Gutierrez | TrustRadius Reviewer

Mhelpdesk

  • It has overall been positive
Kenyata Garner | TrustRadius Reviewer

Pricing Details

Corrigo Field Service Management (FSM), formerly WorkTrack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mhelpdesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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