2 Ratings
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Score 9.3 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Corrigo Field Service Management (FSM), formerly WorkTrack

Corrigo WorkTrack is an amazing tool for small businesses to keep track of work orders and customer information.
Tammy Gutierrez | TrustRadius Reviewer

ServiceNow Customer Service Management

If you're looking for something simple and easy to use for a few thousand people, SNOW is it. Simple top to bottom filling out of forms can be trained to almost anyone within a few days. The autocomplete feature for most fields is an excellent time-saver. The only issue with reporting is that sometimes you're missing certain information that you may need, like tasks vs incidents.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.2
Organize and prioritize service tickets
Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
10.0
Expert directory
Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.0
Subscription-based notifications
Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.0
ITSM collaboration and documentation
Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.0
Ticket creation and submission
Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.0
Ticket response
Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.0

Self Help Community

Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.0
External knowledge base
Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.0
Internal knowledge base
Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.0

Multi-Channel Help

Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.0
Customer portal
Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.0
IVR
Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.0
Social integration
Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.0
Email support
Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.0
Help Desk CRM integration
Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
9.0

Pros

Corrigo Field Service Management (FSM), formerly WorkTrack

  • WorkTrack allows you to keep track of all work orders associated with a customer.
  • WorkTrack allows us to bill immediately for any equipment and service charges.
  • WorkTrack integrates with my existing QuickBooks Online database.
Tammy Gutierrez | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Allows for clear communication between help desk and end users.
  • Provides a clean inventory option for both hardware items and software licenses.
  • Navigation is very intuitive and user friendly.
  • Many reporting features for all levels of the company.
Anonymous | TrustRadius Reviewer

Cons

Corrigo Field Service Management (FSM), formerly WorkTrack

  • The only thing that I would change would be the look and feel of the dispatch board.
Tammy Gutierrez | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Reporting could be more granular.
  • Slow loading pages more often than not.
  • Updating of categorization can take a long time to propagate.
Anonymous | TrustRadius Reviewer

Usability

Corrigo Field Service Management (FSM), formerly WorkTrack

No score
No answers yet
No answers on this topic

ServiceNow Customer Service Management

ServiceNow Customer Service Management 10.0
Based on 1 answer
Bottom line is that it does what you need it to do. We've been using Service Now as a ticket managing tool for a few years now. There's really not much it can't do when it comes to recording interactions. It has been nice using inventory tracking for software licenses and hardware as well.
Anonymous | TrustRadius Reviewer

Support Rating

Corrigo Field Service Management (FSM), formerly WorkTrack

Corrigo Field Service Management (FSM), formerly WorkTrack 10.0
Based on 1 answer
It was very simple to set up without any help by using the multitude of videos available. The few times that we have had to call customer service, we have encountered no issues
Tammy Gutierrez | TrustRadius Reviewer

ServiceNow Customer Service Management

ServiceNow Customer Service Management 9.0
Based on 1 answer
Support has been very good. Any time there has been a real issue, the team has responded very quickly and identified the issue without a lot of repetitive questions that I've seen from other services. There is a great external community and internal knowledge base that covers pretty much anything you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Corrigo Field Service Management (FSM), formerly WorkTrack

We researched for a while before stumbling across Corrigo WorkTrack. It has more functions, integrates easily with my existing customer database in QuickBooks Online. The cost and functionality won us over.
Tammy Gutierrez | TrustRadius Reviewer

ServiceNow Customer Service Management

No answers on this topic

Return on Investment

Corrigo Field Service Management (FSM), formerly WorkTrack

  • Quicker turnaround on service call fees and charges
  • Helps reduce repeat service by having previous work orders viewable by technician.
  • Helped us ditch using paper.
Tammy Gutierrez | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Ease of use between departments has been a huge success.
  • Uptime is almost perfect, it's just that the pages load a bit slower sometimes.
  • Any kind of outage has been handled very promptly.
Anonymous | TrustRadius Reviewer

Pricing Details

Corrigo Field Service Management (FSM), formerly WorkTrack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow Customer Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Corrigo Field Service Management (FSM), formerly WorkTrack
9.0
ServiceNow Customer Service Management
8.0

Usability

Corrigo Field Service Management (FSM), formerly WorkTrack
ServiceNow Customer Service Management
10.0

Support Rating

Corrigo Field Service Management (FSM), formerly WorkTrack
10.0
ServiceNow Customer Service Management
9.0

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