Cosential vs Dimelo

• Inputting of companies and leads who may become prospects.
• Creating specific opportunities for construction projects.
• Tracking opportunities through the entire sales cycle.
• Inputting detailed notes and activity by the Sales team.

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• Being able to unify all the messages we receive daily is easier.
• It helps reduce time when giving answers and solutions to problems that arise.
• Its interface is very simple and easy to understand.
• You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM

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• The open software is somewhat difficult to master as an administrator.
• Report writing could be more intuitive.
• The company seems to cater to larger users.

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• Social media listening over and above management
• Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.

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• Allowed for common tracking by business developers in different regions.
• Helped us quantify effort.
• Provides great reports for management.

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• Provided the service we required based upon an assumed initial level of customer engagement
• Increased social media engagement for the client - positive impact

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