What users are saying about
9 Ratings
2 Ratings
9 Ratings
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Score 8.8 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cosential
8.7
Dimelo
8.9
Customer data management / contact management
Cosential
10.0
Dimelo
9.0
Workflow management
Cosential
6.0
Dimelo
9.0
Territory management
Cosential
9.0
Dimelo
9.0
Opportunity management
Cosential
10.0
Dimelo
9.0
Integration with email client (e.g., Outlook or Gmail)
Cosential
10.0
Dimelo
9.0
Interaction tracking
Cosential
9.0
Dimelo
9.0
Channel / partner relationship management
Cosential
7.0
Dimelo
8.0
Contract management
Cosential
Dimelo
9.0
Quote & order management
Cosential
Dimelo
9.0

Marketing Automation

Cosential
7.5
Dimelo
8.0
Lead management
Cosential
10.0
Dimelo
7.0
Email marketing
Cosential
5.0
Dimelo
9.0

CRM Project Management

Cosential
8.0
Dimelo
8.0
Task management
Cosential
7.0
Dimelo
7.0
Reporting
Cosential
9.0
Dimelo
9.0
Billing and invoicing management
Cosential
Dimelo
8.0

CRM Reporting & Analytics

Cosential
8.7
Dimelo
7.3
Forecasting
Cosential
6.0
Dimelo
6.0
Pipeline visualization
Cosential
10.0
Dimelo
8.0
Customizable reports
Cosential
10.0
Dimelo
8.0

Customization

Cosential
7.5
Dimelo
8.5
Custom fields
Cosential
9.0
Dimelo
7.0
Custom objects
Cosential
6.0
Dimelo
9.0
Scripting environment
Cosential
Dimelo
9.0
API for custom integration
Cosential
Dimelo
9.0

Security

Cosential
10.0
Dimelo
8.0
Single sign-on capability
Cosential
10.0
Dimelo
8.0
Role-based user permissions
Cosential
10.0
Dimelo
8.0

Social CRM

Cosential
5.0
Dimelo
9.0
Social data
Cosential
5.0
Dimelo
9.0
Social engagement
Cosential
5.0
Dimelo
9.0

Integrations with 3rd-party Software

Cosential
5.0
Dimelo
8.5
Marketing automation
Cosential
5.0
Dimelo
8.0
Compensation management
Cosential
Dimelo
9.0

Platform

Cosential
7.0
Dimelo
8.0
Mobile access
Cosential
7.0
Dimelo
8.0

Customer Service & Support

Cosential
Dimelo
8.0
Case management
Cosential
Dimelo
8.0
Call center management
Cosential
Dimelo
8.0
Help desk management
Cosential
Dimelo
8.0

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Cosential
10.0
Dimelo
8.0

Usability

Cosential
8.0
Dimelo

Support Rating

Cosential
8.0
Dimelo

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