What users are saying about
9 Ratings
Top Rated
258 Ratings
9 Ratings
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Score 8.8 out of 100
Top Rated
258 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Sales Force Automation

    8.7

    Cosential

    87%

    Freshdesk

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 7/7 features

    Customer data management / contact management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Territory management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    7.5

    Cosential

    75%

    Freshdesk

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features

    Lead management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Email marketing

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    8.0

    Cosential

    80%

    Freshdesk

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features

    Task management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.7

    Cosential

    87%

    Freshdesk

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 3/3 features

    Forecasting

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Pipeline visualization

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Customization

    7.5

    Cosential

    75%

    Freshdesk

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features

    Custom fields

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom objects

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Security

    10.0

    Cosential

    100%

    Freshdesk

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features

    Single sign-on capability

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Social CRM

    5.0

    Cosential

    50%

    Freshdesk

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features

    Social data

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Social engagement

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    5.0

    Cosential

    50%

    Freshdesk

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 1/1 features

    Marketing automation

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Platform

    7.0

    Cosential

    70%

    Freshdesk

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 1/1 features

    Mobile access

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Incident and problem management

    Cosential

    Feature Set Not Supported
    N/A
    8.7

    Freshdesk

    87%
    Freshdesk ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Expert directory

    N/A
    0 Ratings
    8.4
    84%
    3 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.4
    84%
    3 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.6
    76%
    4 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    9.3
    93%
    4 Ratings

    Ticket response

    N/A
    0 Ratings
    9.7
    97%
    3 Ratings

    Self Help Community

    Cosential

    Feature Set Not Supported
    N/A
    8.3

    Freshdesk

    83%
    Freshdesk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.7
    87%
    3 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    7.9
    79%
    4 Ratings

    Multi-Channel Help

    Cosential

    Feature Set Not Supported
    N/A
    7.4

    Freshdesk

    74%
    Freshdesk ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    8.4
    84%
    3 Ratings

    IVR

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Social integration

    N/A
    0 Ratings
    7.6
    76%
    2 Ratings

    Email support

    N/A
    0 Ratings
    9.8
    98%
    4 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    8.3
    83%
    4 Ratings

    Attribute Ratings

    • Cosential is rated higher in 1 area: Likelihood to Recommend
    • Freshdesk is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    10.0

    Cosential

    100%
    1 Rating
    8.1

    Freshdesk

    81%
    70 Ratings

    Likelihood to Renew

    Cosential

    N/A
    0 Ratings
    10.0

    Freshdesk

    100%
    4 Ratings

    Usability

    8.0

    Cosential

    80%
    1 Rating
    8.4

    Freshdesk

    84%
    22 Ratings

    Support Rating

    8.0

    Cosential

    80%
    1 Rating
    8.5

    Freshdesk

    85%
    25 Ratings

    Implementation Rating

    Cosential

    N/A
    0 Ratings
    10.0

    Freshdesk

    100%
    2 Ratings

    Likelihood to Recommend

    Cosential

    Great for medium and large construction companies that have a specific salesforce.
    Kevin Shaw | TrustRadius Reviewer

    Freshdesk

    It is well suited for a company who needs to provide an enhanced service desk ticketing system. They are scalable to accomodate from small to large scale businesses. Also their product is ready to use right away with very little customizing. There are many integrations that are apart of the system and compliment well
    Anonymous | TrustRadius Reviewer

    Pros

    Cosential

    • Inputting of companies and leads who may become prospects.
    • Creating specific opportunities for construction projects.
    • Tracking opportunities through the entire sales cycle.
    • Inputting detailed notes and activity by the Sales team.
    Kevin Shaw | TrustRadius Reviewer

    Freshdesk

    • Freshdesk has enough options to deal with the engagement operations that are collected through the chosen channels. For example, it is easy to compare through analytics tables the engagement achieved in certain social networks and then create commercial strategies in the networks with the best results.
    • Freshdesk has a very high level of interoperability with customer relationship management platforms, so that through its API it is possible to incorporate sales functions or work with customers, so that the management is a little apart from technical assistance without problems.
    • It is easy to save the information of each problem that is solved for the buyers of our products, and in case we communicate with them again, the data stored on these interactions are accessible to review their history, and thus better orientate the type of solutions that can or cannot be offered to them.
    Maria Wiley | TrustRadius Reviewer

    Cons

    Cosential

    • The open software is somewhat difficult to master as an administrator.
    • Report writing could be more intuitive.
    • The company seems to cater to larger users.
    Kevin Shaw | TrustRadius Reviewer

    Freshdesk

    • Reporting is a bit awkward sometimes, but you can level up for better reporting
    • The client onboarding to get them user accounts isn't always clearly defined
    • There are a lot of features many we didn't use, would have been nice to have more granular control over that to adjust our pricing
    John Reitz | TrustRadius Reviewer

    Pricing Details

    Cosential

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cosential Editions & Modules

    Additional Pricing Details

    Freshdesk

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $15 per month

    Freshdesk Editions & Modules

    Edition
    SproutFree
    Blossom$15.002
    Garden$35.002
    Estate$49.002
    Forest$99.002
    Estate Omnichannel$79.002
    Forest Omnichannel$139.002
    1. none
    2. Per Agent/Per Month (billed annually)
    Additional Pricing Details
    Starts at $0 for unlimited agents with the Sprout plan. Higher plans at $19.00, $45.00, $69.00 and $125.00 if billed monthly. The 21-day free trial covers all features at the Estate plan.

    Likelihood to Renew

    Cosential

    No score
    No answers yet
    No answers on this topic

    Freshdesk

    Freshdesk 10.0
    Based on 4 answers
    Freshdesk is feature rich and easy to use. The setup is intuitive and can integrate with Google, so we do not need to create accounts for new employees. The first time an employee needs to create a ticket they login with their Google account and the Freshdesk account is automatically generated
    Jeffery Albertson | TrustRadius Reviewer

    Usability

    Cosential

    Cosential 8.0
    Based on 1 answer
    Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
    Kevin Shaw | TrustRadius Reviewer

    Freshdesk

    Freshdesk 8.4
    Based on 22 answers
    Freshdesk equips the sales team with the most enhanced communication capabilities and features that are responsible for delivering high level of customer support. Freshdesk has multiple-channel support that enables the customer care agents to broaden their reach and streamline ticket delivery. It is designed to provide maximum collaboration to internal teams giving them options to split a ticket into smaller tickets.
    Elizabeth Cassidy | TrustRadius Reviewer

    Support Rating

    Cosential

    Cosential 8.0
    Based on 1 answer
    My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
    Kevin Shaw | TrustRadius Reviewer

    Freshdesk

    Freshdesk 8.5
    Based on 25 answers
    Support has been good the few times we have needed it, but most of our issues have been easily resolved by using the support documentation. We used guides starting out getting everything ready for the first use and it was smooth sailing. For contacting the support team, responses have been quick and accurate.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Cosential

    No score
    No answers yet
    No answers on this topic

    Freshdesk

    Freshdesk 10.0
    Based on 2 answers
    No, it is easy to do
    Victor Vũ | TrustRadius Reviewer

    Alternatives Considered

    Cosential

    Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
    Kevin Shaw | TrustRadius Reviewer

    Freshdesk

    ManageEngine was our first customer support ticketing system we implemented (instead of using a massive Excel file) - it vastly improved our ability to engage with customers, but we quickly outgrew it's feature-set and needing a solution that would continue to grow with us. Salesforce was difficult at best during our time using it - felt like we were told of the amazing things it could do, and upon purchase were sent a bunch of building blocks that we were expected to build ourselves - between Salesforce costs and third-party programming to get it to do what we needed to, Salesforce was not around for long (the 7% year after year increases were also a deal breaker).We picked Freshdesk because it offered a modern solution for a price that we were very happy with. We did compare it to Zendesk, but at the time of purchase several years ago, we were hearing better reviews of a relative new system of Freshdesk, so went with them. So far it has been a good investment, minus the occasional hiccups and quality of life issues.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cosential

    • Allowed for common tracking by business developers in different regions.
    • Helped us quantify effort.
    • Provides great reports for management.
    Kevin Shaw | TrustRadius Reviewer

    Freshdesk

    • The value provided by Freshdesk is better than the competitors we considered when looking at cost vs features
    • We migrated to Freshdesk from another similar platform and found that the UX/UI was easier to navigate and required less clicks to close out a support request, these clicks add up over time and allowed us to process more tickets in a given day without growing out team.
    Anonymous | TrustRadius Reviewer

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