What users are saying about

Cosential vs Hiver

Cosential
9 Ratings
Hiver
9 Ratings

Cosential

9 Ratings
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Score 8.8 out of 100

Based on 9 reviews and ratings

Hiver

9 Ratings
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Score 9.5 out of 100

Based on 9 reviews and ratings

Feature Set Ratings

    Sales Force Automation

    8.7

    Cosential

    87%

    Hiver

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 7/7 features
    Cosential ranks higher in 7/7 features

    Customer data management / contact management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Territory management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    7.5

    Cosential

    75%

    Hiver

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features
    Cosential ranks higher in 2/2 features

    Lead management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Email marketing

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    8.0

    Cosential

    80%

    Hiver

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features
    Cosential ranks higher in 2/2 features

    Task management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.7

    Cosential

    87%

    Hiver

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 3/3 features
    Cosential ranks higher in 3/3 features

    Forecasting

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Pipeline visualization

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Customization

    7.5

    Cosential

    75%

    Hiver

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features
    Cosential ranks higher in 2/2 features

    Custom fields

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom objects

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Security

    10.0

    Cosential

    100%

    Hiver

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features
    Cosential ranks higher in 2/2 features

    Single sign-on capability

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Social CRM

    5.0

    Cosential

    50%

    Hiver

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features
    Cosential ranks higher in 2/2 features

    Social data

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Social engagement

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    5.0

    Cosential

    50%

    Hiver

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 1/1 features
    Cosential ranks higher in 1/1 features

    Marketing automation

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Platform

    7.0

    Cosential

    70%

    Hiver

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 1/1 features
    Cosential ranks higher in 1/1 features

    Mobile access

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Incident and problem management

    Cosential

    Feature Set Not Supported
    N/A
    9.0

    Hiver

    90%
    Hiver ranks higher in 3/3 features
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Ticket response

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-Channel Help

    Cosential

    Feature Set Not Supported
    N/A
    9.0

    Hiver

    90%
    Hiver ranks higher in 1/1 features
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Attribute Ratings

    • Cosential and Hiver are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    Cosential

    100%
    1 Rating
    10.0

    Hiver

    100%
    2 Ratings

    Usability

    8.0

    Cosential

    80%
    1 Rating

    Hiver

    N/A
    0 Ratings

    Support Rating

    8.0

    Cosential

    80%
    1 Rating

    Hiver

    N/A
    0 Ratings

    Likelihood to Recommend

    Cosential

    Great for medium and large construction companies that have a specific salesforce.

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    Kevin Shaw | TrustRadius Reviewer
    Kevin Shaw
    View all 1 answers on this topic

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Pros

    Cosential

    • Inputting of companies and leads who may become prospects.
    • Creating specific opportunities for construction projects.
    • Tracking opportunities through the entire sales cycle.
    • Inputting detailed notes and activity by the Sales team.

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    Kevin Shaw | TrustRadius Reviewer
    Kevin Shaw
    View all 1 answers on this topic

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

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    Megan Shorter | TrustRadius Reviewer
    Megan Shorter
    View all 2 answers on this topic

    Cons

    Cosential

    • The open software is somewhat difficult to master as an administrator.
    • Report writing could be more intuitive.
    • The company seems to cater to larger users.

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    Kevin Shaw | TrustRadius Reviewer
    Kevin Shaw
    View all 1 answers on this topic

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Pricing Details

    Cosential

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Cosential Editions & Modules

    —
    Additional Pricing Details
    —

    Hiver

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14 /user/month

    Hiver Editions & Modules

    Edition
    PLUS PLAN$14.001
    PREMIUM PLAN$22.001
    ENTERPRISE PLAN$34.001
    1. /user/month
    Additional Pricing Details
    —

    Usability

    Cosential

    Cosential 8.0
    Based on 1 answer
    Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.

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    Kevin Shaw | TrustRadius Reviewer
    Kevin Shaw
    View all 1 answers on this topic

    Hiver

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Cosential

    Cosential 8.0
    Based on 1 answer
    My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.

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    Kevin Shaw | TrustRadius Reviewer
    Kevin Shaw
    View all 1 answers on this topic

    Hiver

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cosential

    Cosential is specific to the A/E industry and is the most intuitive software we found for construction.

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    Kevin Shaw | TrustRadius Reviewer
    Kevin Shaw
    View all 1 answers on this topic

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

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    Megan Shorter | TrustRadius Reviewer
    Megan Shorter
    View all 2 answers on this topic

    Return on Investment

    Cosential

    • Allowed for common tracking by business developers in different regions.
    • Helped us quantify effort.
    • Provides great reports for management.

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    Kevin Shaw | TrustRadius Reviewer
    Kevin Shaw
    View all 1 answers on this topic

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Screenshots

    Cosential

    —

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