9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 9 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.5 out of 100
Based on 9 reviews and ratings
Feature Set Ratings
Sales Force Automation

8.7
Cosential
87%
Hiver
Feature Set Not Supported
N/A
Cosential ranks higher in 7/7 features
Cosential ranks higher in 7/7 features
Customer data management / contact management

10.0
100%
1 Rating
N/A
0 Ratings
Workflow management

6.0
60%
1 Rating
N/A
0 Ratings
Territory management

9.0
90%
1 Rating
N/A
0 Ratings
Opportunity management

10.0
100%
1 Rating
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

10.0
100%
1 Rating
N/A
0 Ratings
Interaction tracking

9.0
90%
1 Rating
N/A
0 Ratings
Channel / partner relationship management

7.0
70%
1 Rating
N/A
0 Ratings
Marketing Automation

7.5
Cosential
75%
Hiver
Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Lead management

10.0
100%
1 Rating
N/A
0 Ratings
Email marketing

5.0
50%
1 Rating
N/A
0 Ratings
CRM Project Management

8.0
Cosential
80%
Hiver
Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Task management

7.0
70%
1 Rating
N/A
0 Ratings
Reporting

9.0
90%
1 Rating
N/A
0 Ratings
CRM Reporting & Analytics

8.7
Cosential
87%
Hiver
Feature Set Not Supported
N/A
Cosential ranks higher in 3/3 features
Cosential ranks higher in 3/3 features
Forecasting

6.0
60%
1 Rating
N/A
0 Ratings
Pipeline visualization

10.0
100%
1 Rating
N/A
0 Ratings
Customizable reports

10.0
100%
1 Rating
N/A
0 Ratings
Customization

7.5
Cosential
75%
Hiver
Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Custom fields

9.0
90%
1 Rating
N/A
0 Ratings
Custom objects

6.0
60%
1 Rating
N/A
0 Ratings
Security

10.0
Cosential
100%
Hiver
Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Single sign-on capability

10.0
100%
1 Rating
N/A
0 Ratings
Role-based user permissions

10.0
100%
1 Rating
N/A
0 Ratings
Social CRM

5.0
Cosential
50%
Hiver
Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Social data

5.0
50%
1 Rating
N/A
0 Ratings
Social engagement

5.0
50%
1 Rating
N/A
0 Ratings
Integrations with 3rd-party Software

5.0
Cosential
50%
Hiver
Feature Set Not Supported
N/A
Cosential ranks higher in 1/1 features
Cosential ranks higher in 1/1 features
Marketing automation

5.0
50%
1 Rating
N/A
0 Ratings
Platform

7.0
Cosential
70%
Hiver
Feature Set Not Supported
N/A
Cosential ranks higher in 1/1 features
Cosential ranks higher in 1/1 features
Mobile access

7.0
70%
1 Rating
N/A
0 Ratings
Incident and problem management

Cosential
Feature Set Not Supported
N/A
9.0
Hiver
90%
Hiver ranks higher in 3/3 features
Hiver ranks higher in 3/3 features
Organize and prioritize service tickets

N/A
0 Ratings
9.0
90%
2 Ratings
Ticket creation and submission

N/A
0 Ratings
9.0
90%
2 Ratings
Ticket response

N/A
0 Ratings
9.0
90%
2 Ratings
Multi-Channel Help

Cosential
Feature Set Not Supported
N/A
9.0
Hiver
90%
Hiver ranks higher in 1/1 features
Hiver ranks higher in 1/1 features
Email support

N/A
0 Ratings
9.0
90%
2 Ratings
Attribute Ratings
- Cosential and Hiver are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend

10.0
Cosential
100%
1 Rating
10.0
Hiver
100%
2 Ratings
Usability

8.0
Cosential
80%
1 Rating
Hiver
N/A
0 Ratings
Support Rating

8.0
Cosential
80%
1 Rating
Hiver
N/A
0 Ratings
Likelihood to Recommend
Cosential
Great for medium and large construction companies that have a specific salesforce.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesPros
Cosential
- Inputting of companies and leads who may become prospects.
- Creating specific opportunities for construction projects.
- Tracking opportunities through the entire sales cycle.
- Inputting detailed notes and activity by the Sales team.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Hiver
- It's easy to set up, and manage ongoing.
- The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
- It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Managing Director
People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees
Cons
Cosential
- The open software is somewhat difficult to master as an administrator.
- Report writing could be more intuitive.
- The company seems to cater to larger users.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Hiver
- There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesPricing Details
Cosential
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cosential Editions & Modules
—
Additional Pricing Details
—Hiver
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$14 /user/month
Hiver Editions & Modules
Edition
PLUS PLAN | $14.001 |
---|---|
PREMIUM PLAN | $22.001 |
ENTERPRISE PLAN | $34.001 |
- /user/month
Additional Pricing Details
—Usability
Cosential
Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Hiver
No score
No answers yet
No answers on this topic
Support Rating
Cosential
Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Hiver
No score
No answers yet
No answers on this topic
Alternatives Considered
Cosential
Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Managing Director
People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees
Return on Investment
Cosential
- Allowed for common tracking by business developers in different regions.
- Helped us quantify effort.
- Provides great reports for management.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Hiver
- Hiver has increased the efficiency by which we address emailed questions and concerns.
- Hiver increases transparency between team members.
- Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employees