What users are saying about
9 Ratings
4 Ratings
9 Ratings
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Score 8.8 out of 100
4 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cosential
8.7
Hiver
Customer data management / contact management
Cosential
10.0
Hiver
Workflow management
Cosential
6.0
Hiver
Territory management
Cosential
9.0
Hiver
Opportunity management
Cosential
10.0
Hiver
Integration with email client (e.g., Outlook or Gmail)
Cosential
10.0
Hiver
Interaction tracking
Cosential
9.0
Hiver
Channel / partner relationship management
Cosential
7.0
Hiver

Marketing Automation

Cosential
7.5
Hiver
Lead management
Cosential
10.0
Hiver
Email marketing
Cosential
5.0
Hiver

CRM Project Management

Cosential
8.0
Hiver
Task management
Cosential
7.0
Hiver
Reporting
Cosential
9.0
Hiver

CRM Reporting & Analytics

Cosential
8.7
Hiver
Forecasting
Cosential
6.0
Hiver
Pipeline visualization
Cosential
10.0
Hiver
Customizable reports
Cosential
10.0
Hiver

Customization

Cosential
7.5
Hiver
Custom fields
Cosential
9.0
Hiver
Custom objects
Cosential
6.0
Hiver

Security

Cosential
10.0
Hiver
Single sign-on capability
Cosential
10.0
Hiver
Role-based user permissions
Cosential
10.0
Hiver

Social CRM

Cosential
5.0
Hiver
Social data
Cosential
5.0
Hiver
Social engagement
Cosential
5.0
Hiver

Integrations with 3rd-party Software

Cosential
5.0
Hiver
Marketing automation
Cosential
5.0
Hiver

Platform

Cosential
7.0
Hiver
Mobile access
Cosential
7.0
Hiver

Incident and problem management

Cosential
Hiver
8.9
Organize and prioritize service tickets
Cosential
Hiver
8.5
Ticket creation and submission
Cosential
Hiver
9.1
Ticket response
Cosential
Hiver
9.1

Multi-Channel Help

Cosential
Hiver
9.1
Email support
Cosential
Hiver
9.1

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cosential Editions & Modules

Additional Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Rating Summary

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