What users are saying about
9 Ratings
9 Ratings
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Score 8.8 out of 100
13 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Less Annoying CRM

My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system.I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
Charles Harte | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cosential
8.7
Less Annoying CRM
8.8
Customer data management / contact management
Cosential
10.0
Less Annoying CRM
10.0
Workflow management
Cosential
6.0
Less Annoying CRM
10.0
Territory management
Cosential
9.0
Less Annoying CRM
8.7
Opportunity management
Cosential
10.0
Less Annoying CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Cosential
10.0
Less Annoying CRM
8.8
Interaction tracking
Cosential
9.0
Less Annoying CRM
10.0
Channel / partner relationship management
Cosential
7.0
Less Annoying CRM
7.7
Contract management
Cosential
Less Annoying CRM
7.5
Quote & order management
Cosential
Less Annoying CRM
6.9

Marketing Automation

Cosential
7.5
Less Annoying CRM
8.5
Lead management
Cosential
10.0
Less Annoying CRM
8.9
Email marketing
Cosential
5.0
Less Annoying CRM
8.1

CRM Project Management

Cosential
8.0
Less Annoying CRM
8.3
Task management
Cosential
7.0
Less Annoying CRM
8.8
Reporting
Cosential
9.0
Less Annoying CRM
7.8

CRM Reporting & Analytics

Cosential
8.7
Less Annoying CRM
7.5
Forecasting
Cosential
6.0
Less Annoying CRM
7.4
Pipeline visualization
Cosential
10.0
Less Annoying CRM
8.3
Customizable reports
Cosential
10.0
Less Annoying CRM
6.8

Customization

Cosential
7.5
Less Annoying CRM
9.1
Custom fields
Cosential
9.0
Less Annoying CRM
10.0
Custom objects
Cosential
6.0
Less Annoying CRM
Scripting environment
Cosential
Less Annoying CRM
8.1
API for custom integration
Cosential
Less Annoying CRM
9.1

Security

Cosential
10.0
Less Annoying CRM
8.2
Single sign-on capability
Cosential
10.0
Less Annoying CRM
Role-based user permissions
Cosential
10.0
Less Annoying CRM
8.2

Social CRM

Cosential
5.0
Less Annoying CRM
Social data
Cosential
5.0
Less Annoying CRM
Social engagement
Cosential
5.0
Less Annoying CRM

Integrations with 3rd-party Software

Cosential
5.0
Less Annoying CRM
Marketing automation
Cosential
5.0
Less Annoying CRM

Platform

Cosential
7.0
Less Annoying CRM
8.5
Mobile access
Cosential
7.0
Less Annoying CRM
8.5

Customer Service & Support

Cosential
Less Annoying CRM
9.4
Case management
Cosential
Less Annoying CRM
8.8
Help desk management
Cosential
Less Annoying CRM
10.0

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Less Annoying CRM

  • The customization is the key that allows this CRM to help us be successful.
  • Organization is easy and it keeps us on task.
  • We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
  • With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
Jenny Steadman | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Less Annoying CRM

  • I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
  • Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
Kira Solomon | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Less Annoying CRM

No score
No answers yet
No answers on this topic

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Less Annoying CRM

Less Annoying CRM 9.1
Based on 1 answer
Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
Ray Lévesque, MA | TrustRadius Reviewer

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Less Annoying CRM

There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
Paula Darnell | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Less Annoying CRM

  • It is very affordable, we hardly notice this invoice each month, but it has helped us grow our business year after year by keeping track of all of our clients and prospect info, we never miss a follow up anymore.
Matt McCray | TrustRadius Reviewer

Screenshots

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cosential Editions & Modules

Additional Pricing Details

Less Annoying CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Less Annoying CRM Editions & Modules

Edition
Always$101
  1. per user, per month
Additional Pricing Details
The system is $10 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.

Rating Summary

Likelihood to Recommend

Cosential
10.0
Less Annoying CRM
10.0

Usability

Cosential
8.0
Less Annoying CRM

Support Rating

Cosential
8.0
Less Annoying CRM
9.1

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