What users are saying about
9 Ratings
85 Ratings
9 Ratings
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Score 8.8 out of 100
85 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cosential
8.7
NetSuite CRM
7.4
Customer data management / contact management
Cosential
10.0
NetSuite CRM
8.0
Workflow management
Cosential
6.0
NetSuite CRM
7.5
Territory management
Cosential
9.0
NetSuite CRM
7.9
Opportunity management
Cosential
10.0
NetSuite CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
Cosential
10.0
NetSuite CRM
5.6
Interaction tracking
Cosential
9.0
NetSuite CRM
8.0
Channel / partner relationship management
Cosential
7.0
NetSuite CRM
7.0
Contract management
Cosential
NetSuite CRM
6.2
Quote & order management
Cosential
NetSuite CRM
8.2

Marketing Automation

Cosential
7.5
NetSuite CRM
8.6
Lead management
Cosential
10.0
NetSuite CRM
8.3
Email marketing
Cosential
5.0
NetSuite CRM
9.0

CRM Project Management

Cosential
8.0
NetSuite CRM
7.4
Task management
Cosential
7.0
NetSuite CRM
6.1
Reporting
Cosential
9.0
NetSuite CRM
8.5
Billing and invoicing management
Cosential
NetSuite CRM
7.7

CRM Reporting & Analytics

Cosential
8.7
NetSuite CRM
7.2
Forecasting
Cosential
6.0
NetSuite CRM
7.0
Pipeline visualization
Cosential
10.0
NetSuite CRM
7.0
Customizable reports
Cosential
10.0
NetSuite CRM
7.5

Customization

Cosential
7.5
NetSuite CRM
6.0
Custom fields
Cosential
9.0
NetSuite CRM
7.9
Custom objects
Cosential
6.0
NetSuite CRM
8.0
Scripting environment
Cosential
NetSuite CRM
5.1
API for custom integration
Cosential
NetSuite CRM
3.0

Security

Cosential
10.0
NetSuite CRM
7.9
Single sign-on capability
Cosential
10.0
NetSuite CRM
7.5
Role-based user permissions
Cosential
10.0
NetSuite CRM
8.4

Social CRM

Cosential
5.0
NetSuite CRM
6.9
Social data
Cosential
5.0
NetSuite CRM
7.0
Social engagement
Cosential
5.0
NetSuite CRM
6.9

Integrations with 3rd-party Software

Cosential
5.0
NetSuite CRM
5.0
Marketing automation
Cosential
5.0
NetSuite CRM
5.0
Compensation management
Cosential
NetSuite CRM
5.0

Platform

Cosential
7.0
NetSuite CRM
7.8
Mobile access
Cosential
7.0
NetSuite CRM
7.8

Customer Service & Support

Cosential
NetSuite CRM
6.3
Case management
Cosential
NetSuite CRM
6.9
Call center management
Cosential
NetSuite CRM
5.5
Help desk management
Cosential
NetSuite CRM
6.5

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Likelihood to Renew

Cosential

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 7.5
Based on 3 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 5.0
Based on 6 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Online Training

Cosential

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

Cosential

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cosential Editions & Modules

Additional Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cosential
10.0
NetSuite CRM
8.0

Likelihood to Renew

Cosential
NetSuite CRM
6.5

Usability

Cosential
8.0
NetSuite CRM
7.5

Support Rating

Cosential
8.0
NetSuite CRM
5.0

Online Training

Cosential
NetSuite CRM
6.7

Implementation Rating

Cosential
NetSuite CRM
5.9

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