What users are saying about
9 Ratings
21 Ratings
9 Ratings
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Score 8.8 out of 100
21 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cosential
8.7
Nutshell
7.3
Customer data management / contact management
Cosential
10.0
Nutshell
9.0
Workflow management
Cosential
6.0
Nutshell
8.2
Territory management
Cosential
9.0
Nutshell
6.0
Opportunity management
Cosential
10.0
Nutshell
8.9
Integration with email client (e.g., Outlook or Gmail)
Cosential
10.0
Nutshell
7.5
Interaction tracking
Cosential
9.0
Nutshell
9.5
Channel / partner relationship management
Cosential
7.0
Nutshell
3.0
Quote & order management
Cosential
Nutshell
6.7

Marketing Automation

Cosential
7.5
Nutshell
8.2
Lead management
Cosential
10.0
Nutshell
8.5
Email marketing
Cosential
5.0
Nutshell
8.0

CRM Project Management

Cosential
8.0
Nutshell
8.9
Task management
Cosential
7.0
Nutshell
9.0
Reporting
Cosential
9.0
Nutshell
8.8

CRM Reporting & Analytics

Cosential
8.7
Nutshell
8.1
Forecasting
Cosential
6.0
Nutshell
8.0
Pipeline visualization
Cosential
10.0
Nutshell
7.8
Customizable reports
Cosential
10.0
Nutshell
8.6

Customization

Cosential
7.5
Nutshell
8.2
Custom fields
Cosential
9.0
Nutshell
7.7
Custom objects
Cosential
6.0
Nutshell
9.0
Scripting environment
Cosential
Nutshell
9.0
API for custom integration
Cosential
Nutshell
7.0

Security

Cosential
10.0
Nutshell
7.5
Single sign-on capability
Cosential
10.0
Nutshell
9.0
Role-based user permissions
Cosential
10.0
Nutshell
6.0

Social CRM

Cosential
5.0
Nutshell
7.8
Social data
Cosential
5.0
Nutshell
7.6
Social engagement
Cosential
5.0
Nutshell
8.0

Integrations with 3rd-party Software

Cosential
5.0
Nutshell
8.0
Marketing automation
Cosential
5.0
Nutshell
8.0
Compensation management
Cosential
Nutshell
8.0

Platform

Cosential
7.0
Nutshell
7.5
Mobile access
Cosential
7.0
Nutshell
7.5

Customer Service & Support

Cosential
Nutshell
8.8
Case management
Cosential
Nutshell
9.7
Call center management
Cosential
Nutshell
8.0

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Likelihood to Renew

Cosential

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

Cosential

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 8.0
Based on 2 answers
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cosential Editions & Modules

Additional Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cosential
10.0
Nutshell
8.6

Likelihood to Renew

Cosential
Nutshell
10.0

Usability

Cosential
8.0
Nutshell
9.0

Support Rating

Cosential
8.0
Nutshell
9.5

Implementation Rating

Cosential
Nutshell
8.0

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