What users are saying about
9 Ratings
26 Ratings
9 Ratings
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Score 8.8 out of 100
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

  • Cosential ranks higher in 3 feature sets: Sales Force Automation, CRM Reporting & Analytics, Security
  • Nutshell CRM ranks higher in 6 feature sets: Marketing Automation, CRM Project Management, Customization, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

8.7

Cosential

87%
7.4

Nutshell

74%
Cosential ranks higher in 5/8 features

Customer data management / contact management

10.0
100%
1 Rating
9.0
90%
10 Ratings

Workflow management

6.0
60%
1 Rating
8.3
83%
9 Ratings

Territory management

9.0
90%
1 Rating
6.0
60%
6 Ratings

Opportunity management

10.0
100%
1 Rating
9.0
90%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

10.0
100%
1 Rating
7.5
75%
11 Ratings

Interaction tracking

9.0
90%
1 Rating
9.5
95%
9 Ratings

Channel / partner relationship management

7.0
70%
1 Rating
3.0
30%
1 Rating

Quote & order management

N/A
0 Ratings
6.7
67%
6 Ratings

Marketing Automation

7.5

Cosential

75%
8.3

Nutshell

83%
Cosential ranks higher in 1/2 features

Lead management

10.0
100%
1 Rating
8.5
85%
9 Ratings

Email marketing

5.0
50%
1 Rating
8.0
80%
8 Ratings

CRM Project Management

8.0

Cosential

80%
8.9

Nutshell

89%
Cosential ranks higher in 1/2 features

Task management

7.0
70%
1 Rating
9.0
90%
8 Ratings

Reporting

9.0
90%
1 Rating
8.8
88%
7 Ratings

CRM Reporting & Analytics

8.7

Cosential

87%
8.1

Nutshell

81%
Cosential ranks higher in 2/3 features

Forecasting

6.0
60%
1 Rating
8.0
80%
8 Ratings

Pipeline visualization

10.0
100%
1 Rating
7.8
78%
10 Ratings

Customizable reports

10.0
100%
1 Rating
8.6
86%
10 Ratings

Customization

7.5

Cosential

75%
8.2

Nutshell

82%
Nutshell CRM ranks higher in 3/4 features

Custom fields

9.0
90%
1 Rating
7.7
77%
8 Ratings

Custom objects

6.0
60%
1 Rating
9.0
90%
5 Ratings

Scripting environment

N/A
0 Ratings
9.0
90%
1 Rating

API for custom integration

N/A
0 Ratings
7.0
70%
4 Ratings

Security

10.0

Cosential

100%
7.5

Nutshell

75%
Cosential ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
9.0
90%
1 Rating

Role-based user permissions

10.0
100%
1 Rating
6.0
60%
1 Rating

Social CRM

5.0

Cosential

50%
7.8

Nutshell

78%
Nutshell CRM ranks higher in 2/2 features

Social data

5.0
50%
1 Rating
7.6
76%
7 Ratings

Social engagement

5.0
50%
1 Rating
8.0
80%
1 Rating

Integrations with 3rd-party Software

5.0

Cosential

50%
8.0

Nutshell

80%
Nutshell CRM ranks higher in 2/2 features

Marketing automation

5.0
50%
1 Rating
8.0
80%
1 Rating

Compensation management

N/A
0 Ratings
8.0
80%
1 Rating

Platform

7.0

Cosential

70%
7.5

Nutshell

75%
Nutshell CRM ranks higher in 1/1 features

Mobile access

7.0
70%
1 Rating
7.5
75%
11 Ratings

Customer Service & Support

Cosential

Feature Set Not Supported
N/A
8.8

Nutshell

88%
Nutshell CRM ranks higher in 2/2 features

Case management

N/A
0 Ratings
9.7
97%
5 Ratings

Call center management

N/A
0 Ratings
8.0
80%
4 Ratings

Attribute Ratings

  • Cosential is rated higher in 1 area: Likelihood to Recommend
  • Nutshell CRM is rated higher in 2 areas: Usability, Support Rating

Likelihood to Recommend

10.0

Cosential

100%
1 Rating
6.7

Nutshell

67%
11 Ratings

Likelihood to Renew

Cosential

N/A
0 Ratings
10.0

Nutshell

100%
1 Rating

Usability

8.0

Cosential

80%
1 Rating
9.0

Nutshell

90%
1 Rating

Support Rating

8.0

Cosential

80%
1 Rating
9.5

Nutshell

95%
2 Ratings

Implementation Rating

Cosential

N/A
0 Ratings
8.0

Nutshell

80%
2 Ratings

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cosential Editions & Modules

Additional Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$20 per user, per month

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Likelihood to Renew

Cosential

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

Cosential

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 8.0
Based on 2 answers
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

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