What users are saying about
9 Ratings
3 Ratings
9 Ratings
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Score 8.8 out of 100
3 Ratings
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Score 5 out of 100

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cosential
8.7
Oncontact
5.1
Customer data management / contact management
Cosential
10.0
Oncontact
5.0
Workflow management
Cosential
6.0
Oncontact
4.5
Territory management
Cosential
9.0
Oncontact
5.0
Opportunity management
Cosential
10.0
Oncontact
5.5
Integration with email client (e.g., Outlook or Gmail)
Cosential
10.0
Oncontact
9.0
Interaction tracking
Cosential
9.0
Oncontact
4.5
Channel / partner relationship management
Cosential
7.0
Oncontact
5.0
Contract management
Cosential
Oncontact
4.0
Quote & order management
Cosential
Oncontact
4.0

Marketing Automation

Cosential
7.5
Oncontact
8.5
Lead management
Cosential
10.0
Oncontact
8.0
Email marketing
Cosential
5.0
Oncontact
9.0

CRM Project Management

Cosential
8.0
Oncontact
9.0
Task management
Cosential
7.0
Oncontact
9.0
Reporting
Cosential
9.0
Oncontact
9.0

CRM Reporting & Analytics

Cosential
8.7
Oncontact
8.7
Forecasting
Cosential
6.0
Oncontact
9.0
Pipeline visualization
Cosential
10.0
Oncontact
8.0
Customizable reports
Cosential
10.0
Oncontact
9.0

Customization

Cosential
7.5
Oncontact
5.0
Custom fields
Cosential
9.0
Oncontact
4.5
Custom objects
Cosential
6.0
Oncontact
4.5
Scripting environment
Cosential
Oncontact
4.0
API for custom integration
Cosential
Oncontact
7.0

Security

Cosential
10.0
Oncontact
10.0
Single sign-on capability
Cosential
10.0
Oncontact
10.0
Role-based user permissions
Cosential
10.0
Oncontact
10.0

Social CRM

Cosential
5.0
Oncontact
7.0
Social data
Cosential
5.0
Oncontact
7.0
Social engagement
Cosential
5.0
Oncontact
7.0

Integrations with 3rd-party Software

Cosential
5.0
Oncontact
7.0
Marketing automation
Cosential
5.0
Oncontact
7.0

Platform

Cosential
7.0
Oncontact
8.0
Mobile access
Cosential
7.0
Oncontact
8.0

Customer Service & Support

Cosential
Oncontact
3.6
Case management
Cosential
Oncontact
5.5
Call center management
Cosential
Oncontact
4.5
Help desk management
Cosential
Oncontact
1.0

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

Cosential

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Cosential
10.0
Oncontact
5.0

Likelihood to Renew

Cosential
Oncontact
10.0

Usability

Cosential
8.0
Oncontact

Support Rating

Cosential
8.0
Oncontact

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