What users are saying about
9 Ratings
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Score 8.8 out of 100
31 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cosential
8.7
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Cosential
10.0
Pega Customer Engagement Suite
7.0
Workflow management
Cosential
6.0
Pega Customer Engagement Suite
8.0
Territory management
Cosential
9.0
Pega Customer Engagement Suite
6.5
Opportunity management
Cosential
10.0
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Cosential
10.0
Pega Customer Engagement Suite
7.3
Interaction tracking
Cosential
9.0
Pega Customer Engagement Suite
8.9
Channel / partner relationship management
Cosential
7.0
Pega Customer Engagement Suite

Marketing Automation

Cosential
7.5
Pega Customer Engagement Suite
8.0
Lead management
Cosential
10.0
Pega Customer Engagement Suite
8.0
Email marketing
Cosential
5.0
Pega Customer Engagement Suite
8.0

CRM Project Management

Cosential
8.0
Pega Customer Engagement Suite
8.1
Task management
Cosential
7.0
Pega Customer Engagement Suite
8.4
Reporting
Cosential
9.0
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Cosential
8.7
Pega Customer Engagement Suite
8.0
Forecasting
Cosential
6.0
Pega Customer Engagement Suite
Pipeline visualization
Cosential
10.0
Pega Customer Engagement Suite
8.1
Customizable reports
Cosential
10.0
Pega Customer Engagement Suite
8.0

Customization

Cosential
7.5
Pega Customer Engagement Suite
7.7
Custom fields
Cosential
9.0
Pega Customer Engagement Suite
8.0
Custom objects
Cosential
6.0
Pega Customer Engagement Suite
8.0
Scripting environment
Cosential
Pega Customer Engagement Suite
8.0
API for custom integration
Cosential
Pega Customer Engagement Suite
7.0

Security

Cosential
10.0
Pega Customer Engagement Suite
8.0
Single sign-on capability
Cosential
10.0
Pega Customer Engagement Suite
8.0
Role-based user permissions
Cosential
10.0
Pega Customer Engagement Suite
8.0

Social CRM

Cosential
5.0
Pega Customer Engagement Suite
7.7
Social data
Cosential
5.0
Pega Customer Engagement Suite
7.8
Social engagement
Cosential
5.0
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Cosential
5.0
Pega Customer Engagement Suite
7.0
Marketing automation
Cosential
5.0
Pega Customer Engagement Suite
7.0

Platform

Cosential
7.0
Pega Customer Engagement Suite
8.2
Mobile access
Cosential
7.0
Pega Customer Engagement Suite
8.2

Customer Service & Support

Cosential
Pega Customer Engagement Suite
8.7
Case management
Cosential
Pega Customer Engagement Suite
9.0
Call center management
Cosential
Pega Customer Engagement Suite
9.0
Help desk management
Cosential
Pega Customer Engagement Suite
8.2

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Cosential

Pega Customer Engagement Suite

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cosential Editions & Modules

Additional Pricing Details

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Engagement Suite Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cosential
10.0
Pega Customer Engagement Suite
8.0

Usability

Cosential
8.0
Pega Customer Engagement Suite

Support Rating

Cosential
8.0
Pega Customer Engagement Suite

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