What users are saying about
9 Ratings
21 Ratings
9 Ratings
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Score 8.8 out of 100
21 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Sales Force Automation

    8.7

    Cosential

    87%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 7/7 features

    Customer data management / contact management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Territory management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    7.5

    Cosential

    75%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features

    Lead management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Email marketing

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    8.0

    Cosential

    80%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features

    Task management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.7

    Cosential

    87%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 3/3 features

    Forecasting

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Pipeline visualization

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Customization

    7.5

    Cosential

    75%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features

    Custom fields

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom objects

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Security

    10.0

    Cosential

    100%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features

    Single sign-on capability

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Social CRM

    5.0

    Cosential

    50%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 2/2 features

    Social data

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Social engagement

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    5.0

    Cosential

    50%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 1/1 features

    Marketing automation

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Platform

    7.0

    Cosential

    70%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Cosential ranks higher in 1/1 features

    Mobile access

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Cosential is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    Cosential

    100%
    1 Rating
    6.9

    ServiceTitan

    69%
    11 Ratings

    Usability

    8.0

    Cosential

    80%
    1 Rating

    ServiceTitan

    N/A
    0 Ratings

    Support Rating

    8.0

    Cosential

    80%
    1 Rating

    ServiceTitan

    N/A
    0 Ratings

    Likelihood to Recommend

    Cosential

    Great for medium and large construction companies that have a specific salesforce.
    Kevin Shaw | TrustRadius Reviewer

    ServiceTitan

    LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
    Joyce Engelsen | TrustRadius Reviewer

    Pros

    Cosential

    • Inputting of companies and leads who may become prospects.
    • Creating specific opportunities for construction projects.
    • Tracking opportunities through the entire sales cycle.
    • Inputting detailed notes and activity by the Sales team.
    Kevin Shaw | TrustRadius Reviewer

    ServiceTitan

    • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
    • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
    • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
    John Chavez | TrustRadius Reviewer

    Cons

    Cosential

    • The open software is somewhat difficult to master as an administrator.
    • Report writing could be more intuitive.
    • The company seems to cater to larger users.
    Kevin Shaw | TrustRadius Reviewer

    ServiceTitan

    • We'd like to be able to text estimates (currently, email is the only function)
    • We'd like to have audit trails on Customer and Location records (currently only at the job level)
    • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
    Courtney Van Delden | TrustRadius Reviewer

    Pricing Details

    Cosential

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cosential Editions & Modules

    Additional Pricing Details

    ServiceTitan

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Required

    Starting Price

    $125 per technician/per month

    ServiceTitan Editions & Modules

    Edition
    ServiceTitan$3981
    ServiceTitan$1252
    1. per month
    2. per technician/per month
    Additional Pricing Details

    Usability

    Cosential

    Cosential 8.0
    Based on 1 answer
    Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
    Kevin Shaw | TrustRadius Reviewer

    ServiceTitan

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Cosential

    Cosential 8.0
    Based on 1 answer
    My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
    Kevin Shaw | TrustRadius Reviewer

    ServiceTitan

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cosential

    Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
    Kevin Shaw | TrustRadius Reviewer

    ServiceTitan

    No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cosential

    • Allowed for common tracking by business developers in different regions.
    • Helped us quantify effort.
    • Provides great reports for management.
    Kevin Shaw | TrustRadius Reviewer

    ServiceTitan

    • We can more effectively retain customers and send them offers if it's been a while since their last visit.
    • Our cash flow has dramatically improved because now the technicians invoice everything.
    • We can get estimates out the door within the hour, not days later.
    Evan Rasmussen | TrustRadius Reviewer

    Screenshots

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