What users are saying about
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 9 reviews and ratings
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 21 reviews and ratings
Feature Set Ratings
Sales Force Automation

8.7
Cosential
87%

ServiceTitan
Feature Set Not Supported
N/A
Cosential ranks higher in 7/7 features
Cosential ranks higher in 7/7 features
Customer data management / contact management

10.0
100%
1 Rating

N/A
0 Ratings
Workflow management

6.0
60%
1 Rating

N/A
0 Ratings
Territory management

9.0
90%
1 Rating

N/A
0 Ratings
Opportunity management

10.0
100%
1 Rating

N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

10.0
100%
1 Rating

N/A
0 Ratings
Interaction tracking

9.0
90%
1 Rating

N/A
0 Ratings
Channel / partner relationship management

7.0
70%
1 Rating

N/A
0 Ratings
Marketing Automation

7.5
Cosential
75%

ServiceTitan
Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Lead management

10.0
100%
1 Rating

N/A
0 Ratings
Email marketing

5.0
50%
1 Rating

N/A
0 Ratings
CRM Project Management

8.0
Cosential
80%

ServiceTitan
Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Task management

7.0
70%
1 Rating

N/A
0 Ratings
Reporting

9.0
90%
1 Rating

N/A
0 Ratings
CRM Reporting & Analytics

8.7
Cosential
87%

ServiceTitan
Feature Set Not Supported
N/A
Cosential ranks higher in 3/3 features
Cosential ranks higher in 3/3 features
Forecasting

6.0
60%
1 Rating

N/A
0 Ratings
Pipeline visualization

10.0
100%
1 Rating

N/A
0 Ratings
Customizable reports

10.0
100%
1 Rating

N/A
0 Ratings
Customization

7.5
Cosential
75%

ServiceTitan
Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Custom fields

9.0
90%
1 Rating

N/A
0 Ratings
Custom objects

6.0
60%
1 Rating

N/A
0 Ratings
Security

10.0
Cosential
100%

ServiceTitan
Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Single sign-on capability

10.0
100%
1 Rating

N/A
0 Ratings
Role-based user permissions

10.0
100%
1 Rating

N/A
0 Ratings
Social CRM

5.0
Cosential
50%

ServiceTitan
Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Social data

5.0
50%
1 Rating

N/A
0 Ratings
Social engagement

5.0
50%
1 Rating

N/A
0 Ratings
Integrations with 3rd-party Software

5.0
Cosential
50%

ServiceTitan
Feature Set Not Supported
N/A
Cosential ranks higher in 1/1 features
Cosential ranks higher in 1/1 features
Marketing automation

5.0
50%
1 Rating

N/A
0 Ratings
Platform

7.0
Cosential
70%

ServiceTitan
Feature Set Not Supported
N/A
Cosential ranks higher in 1/1 features
Cosential ranks higher in 1/1 features
Mobile access

7.0
70%
1 Rating

N/A
0 Ratings
Attribute Ratings
- Cosential is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

10.0
Cosential
100%
1 Rating

6.9
ServiceTitan
69%
11 Ratings
Usability

8.0
Cosential
80%
1 Rating

ServiceTitan
N/A
0 Ratings
Support Rating

8.0
Cosential
80%
1 Rating

ServiceTitan
N/A
0 Ratings
Likelihood to Recommend
Cosential
Great for medium and large construction companies that have a specific salesforce.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
ServiceTitan
LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
President
RHE ELECTRIC INCElectrical & Electronic Manufacturing, 11-50 employees
Pros
Cosential
- Inputting of companies and leads who may become prospects.
- Creating specific opportunities for construction projects.
- Tracking opportunities through the entire sales cycle.
- Inputting detailed notes and activity by the Sales team.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
ServiceTitan
- Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
- Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
- Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
Training Manager and Instructional Designer
Pieology PizzeriaFood & Beverages, 5001-10,000 employees
Cons
Cosential
- The open software is somewhat difficult to master as an administrator.
- Report writing could be more intuitive.
- The company seems to cater to larger users.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
ServiceTitan
- We'd like to be able to text estimates (currently, email is the only function)
- We'd like to have audit trails on Customer and Location records (currently only at the job level)
- We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
Septic System Specialist
Van Delden Wastewater SystemsConstruction, 11-50 employees
Pricing Details
Cosential
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cosential Editions & Modules
—
Additional Pricing Details
—ServiceTitan
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
Starting Price
$125 per technician/per month
ServiceTitan Editions & Modules
Edition
ServiceTitan | $3981 |
---|---|
ServiceTitan | $1252 |
- per month
- per technician/per month
Additional Pricing Details
—Usability
Cosential
Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
ServiceTitan
No score
No answers yet
No answers on this topic
Support Rating
Cosential
Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
ServiceTitan
No score
No answers yet
No answers on this topic
Alternatives Considered
Cosential
Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
ServiceTitan
No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.

Verified User
C-Level Executive in Corporate
Construction Company, 11-50 employeesReturn on Investment
Cosential
- Allowed for common tracking by business developers in different regions.
- Helped us quantify effort.
- Provides great reports for management.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
ServiceTitan
- We can more effectively retain customers and send them offers if it's been a while since their last visit.
- Our cash flow has dramatically improved because now the technicians invoice everything.
- We can get estimates out the door within the hour, not days later.
Marketing Coordinator
Paul's Heating & Air ConditioningConstruction, 11-50 employees