What users are saying about
9 Ratings
11 Ratings
9 Ratings
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Score 8.8 out of 100
11 Ratings
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Score 8 out of 100

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

ServiceTitan

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
Lauren Morgan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cosential
8.7
ServiceTitan
Customer data management / contact management
Cosential
10.0
ServiceTitan
Workflow management
Cosential
6.0
ServiceTitan
Territory management
Cosential
9.0
ServiceTitan
Opportunity management
Cosential
10.0
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
Cosential
10.0
ServiceTitan
Interaction tracking
Cosential
9.0
ServiceTitan
Channel / partner relationship management
Cosential
7.0
ServiceTitan

Marketing Automation

Cosential
7.5
ServiceTitan
Lead management
Cosential
10.0
ServiceTitan
Email marketing
Cosential
5.0
ServiceTitan

CRM Project Management

Cosential
8.0
ServiceTitan
Task management
Cosential
7.0
ServiceTitan
Reporting
Cosential
9.0
ServiceTitan

CRM Reporting & Analytics

Cosential
8.7
ServiceTitan
Forecasting
Cosential
6.0
ServiceTitan
Pipeline visualization
Cosential
10.0
ServiceTitan
Customizable reports
Cosential
10.0
ServiceTitan

Customization

Cosential
7.5
ServiceTitan
Custom fields
Cosential
9.0
ServiceTitan
Custom objects
Cosential
6.0
ServiceTitan

Security

Cosential
10.0
ServiceTitan
Single sign-on capability
Cosential
10.0
ServiceTitan
Role-based user permissions
Cosential
10.0
ServiceTitan

Social CRM

Cosential
5.0
ServiceTitan
Social data
Cosential
5.0
ServiceTitan
Social engagement
Cosential
5.0
ServiceTitan

Integrations with 3rd-party Software

Cosential
5.0
ServiceTitan
Marketing automation
Cosential
5.0
ServiceTitan

Platform

Cosential
7.0
ServiceTitan
Mobile access
Cosential
7.0
ServiceTitan

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

ServiceTitan

  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
John Chavez | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

ServiceTitan

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.
Anonymous | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Screenshots

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cosential Editions & Modules

Additional Pricing Details

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

ServiceTitan Editions & Modules

Edition
ServiceTitan$3981
ServiceTitan$1252
  1. per month
  2. per technician/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cosential
10.0
ServiceTitan
8.4

Usability

Cosential
8.0
ServiceTitan

Support Rating

Cosential
8.0
ServiceTitan

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