Cosential vs ServiceTitan

Likelihood to Recommend

Great for medium and large construction companies that have a specific salesforce.

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.

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Lauren Morgan

Marketing Manager

Peterman Heating, Cooling & PlumbingConstruction, 51-200 employees

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Feature Rating Comparison

Cosential

ServiceTitan

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Interaction tracking

Channel / partner relationship management

Cosential

ServiceTitan

Lead management

Email marketing

Cosential

ServiceTitan

Task management

Reporting

Cosential

ServiceTitan

Forecasting

Pipeline visualization

Customizable reports

Cosential

ServiceTitan

Custom fields

Custom objects

Cosential

ServiceTitan

Single sign-on capability

Role-based user permissions

Cosential

ServiceTitan

Social data

Social engagement

Cosential

ServiceTitan

Marketing automation

Cosential

ServiceTitan

Mobile access

Pros

Inputting of companies and leads who may become prospects.
Creating specific opportunities for construction projects.
Tracking opportunities through the entire sales cycle.
Inputting detailed notes and activity by the Sales team.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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Manage upcoming appointments for memberships.
Track technician's sales and performance.
Good client database.
Campaign tracking and call recording tied to customers file.
Job history.
Equipment history.
Paperless invoices.
Integrations and API with other products.
Track technicians with GPS.

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Cherie Hudson

VP of Marketing

NICE Home ServicesConsumer Services, 11-50 employees

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Cons

The open software is somewhat difficult to master as an administrator.
Report writing could be more intuitive.
The company seems to cater to larger users.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.

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John Chavez

Training Manager and Instructional Designer

Pieology PizzeriaFood & Beverages, 5001-10,000 employees

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Usability

Cosential 8.0

Based on 1 answer

Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

Cosential 8.0

Based on 1 answer

My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.

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Verified User

Program Manager in Corporate

Construction Company, 11-50 employees

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Return on Investment

Allowed for common tracking by business developers in different regions.
Helped us quantify effort.
Provides great reports for management.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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Significant increase in customers remembering their appointments thanks to our automated job notifications!
Tracking a job from the booking to dispatch to completion has never been easier for our team.

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Madeline Simpson

Marketing Automation Manager

Ad LeverageMarketing & Advertising, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cosential Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Required

ServiceTitan Editions & Modules

Edition

ServiceTitan	$398¹
ServiceTitan	$125²

per month
per technician/per month

Additional Pricing Details

—

Rating Summary

Cosential

ServiceTitan

Cosential

ServiceTitan

Cosential

ServiceTitan

Likelihood to Recommend

Cosential

ServiceTitan

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Interaction tracking

Channel / partner relationship management

Lead management

Email marketing

Task management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Mobile access

Pros

Cosential

ServiceTitan

Cons

Cosential

ServiceTitan

Usability

Cosential

ServiceTitan

Support Rating

Cosential

ServiceTitan

Alternatives Considered

Cosential

ServiceTitan

Return on Investment

Cosential

ServiceTitan

Screenshots

Cosential

ServiceTitan

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Cosential Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

ServiceTitan Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison