Cosential vs Sugar Sell (SugarCRM) | TrustRadius

What users are saying about

Score 8.8 out of 10

Based on 9 reviews and ratings

Score 7.4 out of 10

Based on 215 reviews and ratings

Feature Rating Comparison

Cosential

Sugar Sell (SugarCRM)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Interaction tracking

Channel / partner relationship management

Contract management

Quote & order management

Cosential

Sugar Sell (SugarCRM)

Lead management

Email marketing

Cosential

Sugar Sell (SugarCRM)

Task management

Reporting

Billing and invoicing management

Cosential

Sugar Sell (SugarCRM)

Forecasting

Pipeline visualization

Customizable reports

Cosential

Sugar Sell (SugarCRM)

Custom fields

Custom objects

Scripting environment

API for custom integration

Cosential

Sugar Sell (SugarCRM)

Single sign-on capability

Role-based user permissions

Cosential

Sugar Sell (SugarCRM)

Social data

Social engagement

Cosential

Sugar Sell (SugarCRM)

Marketing automation

Compensation management

Cosential

Sugar Sell (SugarCRM)

Mobile access

Cosential

Sugar Sell (SugarCRM)

Case management

Call center management

Help desk management

Pros

Inputting of companies and leads who may become prospects.
Creating specific opportunities for construction projects.
Tracking opportunities through the entire sales cycle.
Inputting detailed notes and activity by the Sales team.

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Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
Exporting granular reports into excel for in depth analysis and actionable measures.
Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

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Verified User

C-Level Executive in Customer Service

Internet Company, 51-200 employees

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Cons

The open software is somewhat difficult to master as an administrator.
Report writing could be more intuitive.
The company seems to cater to larger users.

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Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
General layout could be improved by the addition of modern templates to customize the standard look and feel
Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

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Verified User

Consultant in Information Technology

Newspapers Company, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.2

Based on 26 answers

Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.

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Andrew Dunifer, MBA/MS MIS

Marketing and Business Development Manager

Vortex Immersion MediaEntertainment, 1-10 employees

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Usability

Cosential 8.0

Based on 1 answer

Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.

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Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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Sugar Sell (SugarCRM) 9.6

Based on 7 answers

There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

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Verified User

Account Manager in Sales

51-200 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 10.0

Based on 2 answers

SugarCRM has never been down for us.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Performance

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 10.0

Based on 2 answers

No response time issues ever. Very productive due to its ease of use.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Support Rating

Cosential 8.0

Based on 1 answer

My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.

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Vice-President - Marketing

WIELANDConstruction, 51-200 employees

View all 1 answers on this topic

Sugar Sell (SugarCRM) 9.6

Based on 15 answers

The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.

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Sebastian Cuadras

Case Analyst

Community Tax LLCFinancial Services, 201-500 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 1 answer

We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.0

Based on 1 answer

Only part of an implemementation as noted previously.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 9 answers

Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.

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President

Digital Ascent, IncComputer & Network Security, 1-10 employees

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Alternatives Considered

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.

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Vice-President - Marketing

WIELANDConstruction, 51-200 employees

View all 1 answers on this topic

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.

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Vice President of Business Development

LKCSMarketing and Advertising, 51-200 employees

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Scalability

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 1 answer

Works from 2-300 Users in our experience.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Return on Investment

Allowed for common tracking by business developers in different regions.
Helped us quantify effort.
Provides great reports for management.

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Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
It allows each user to have a 360-degree view point of our databases at any given point.
Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.

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Jennifer Stewart

Marketing Manager & CRM Administrator

Lincoln Healthcare GroupEvents Services, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cosential Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Sugar Sell (SugarCRM) Editions & Modules

Edition

Sugar Cell	$80.00¹

Per Month

Additional Pricing Details

—

Rating Summary

Cosential

Sugar Sell (SugarCRM)

Cosential

Sugar Sell (SugarCRM)

Cosential

Sugar Sell (SugarCRM)

Cosential

Sugar Sell (SugarCRM)

Cosential

Sugar Sell (SugarCRM)

Cosential

Sugar Sell (SugarCRM)

Cosential

Sugar Sell (SugarCRM)

Cosential

Sugar Sell (SugarCRM)

Cosential

Sugar Sell (SugarCRM)

Cosential

Sugar Sell (SugarCRM)

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