What users are saying about
Top Rated
46 Ratings
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26 Ratings
Top Rated
46 Ratings
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Score 7.5 out of 100

Kira

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26 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

Kira

Kira is a great due diligence tool and can be well utilised on both large and small transactions. It also has good application if you are looking to compare multiple documents against a model form document or market standard templates. Kira is less useful if you are looking to review emails (e.g. as part of a disclosure exercise); or if your review involves non-Latin based script languages.
Anonymous | TrustRadius Reviewer

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

Kira

  • UI/UX - tagging and naming feels much easier than you'd expect machine learning to feel
  • Accuracy - Kira's built-in models perform well out of the box
  • Assistance - Kira's support team gets back to me same day if I have a question
Anonymous | TrustRadius Reviewer

Cons

Coupa

  • Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
  • We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
Paul Wetterholm | TrustRadius Reviewer

Kira

  • Inability to relabel smart fields to suit the review process means it is hard to align it to particular projects (e.g. it would be useful to relabel the "Assignment" smart field as "Is the contract assignable?")
  • Not enough non-English smart fields.
  • Needs the ability to resell user-trained smart fields in a marketplace.
  • Output is not customizable enough.
  • Built-in analysis tools are useful but a little basic.
Anonymous | TrustRadius Reviewer

Usability

Coupa

No score
No answers yet
No answers on this topic

Kira

Kira 7.7
Based on 20 answers
If our firm had more contracts in English, the usability of Kira would be rated higher. However, since we have to train clauses in Portuguese in order to use Kira, it makes its usability lower. We still are not able to fully use Kira for reading contracts in Portuguese. It takes a long time and many associate hours to make Kira usable in other languages.
Anonymous | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

Kira

Kira 7.7
Based on 20 answers
Customer Support is excellent. The online help portal is probably the best I have ever seen. Great videos with content easily found. The HelpLine is staffed by knowledgeable people. The videos have saved us providing a lot of in-house training, which we would struggle to resource. The account managers really know the product and their law firm clients and share best practices and trends.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

Kira

Kira offers a lot more out of the box than other providers and is also more flexible around integrations. This, plus the clear pricing structure, is why we went for it instead of (or as well as) others.Diligen, RAVN, Leverton, Della, Seal not in list.
Anonymous | TrustRadius Reviewer

Return on Investment

Coupa

  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Rachel Friedlander-Holm | TrustRadius Reviewer

Kira

  • Positive ROI: Increased comfort level of attorneys and use of tech
  • Neutral ROI: It has not significantly change how we handle projects, since there still is a need for manual review
  • Negative ROI: It has been cost prohibitive to scale it
Ali Shahidi | TrustRadius Reviewer

Screenshots

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kira

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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