Coupa vs Oracle SCM Cloud

• Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
• No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
• Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
• SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
• Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.

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• In Order promising options, we have lead time based, available to promise, capable to promise and profitable to promise. So the promising rules will select best available options amongst them to benefit the customer and the enterprise.
• Allocation by demand ensures that the scarce supply of products are reserved for the most important customers which is a value proposition for any organization.
• The entire procurement process can be automated, which will be executed without manual interventions. This will in-turn improve productivity and ensure compliance is followed in each step.

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• Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
• We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.

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• Update/Patching process window of only two weeks between test and production is very short
• Oracle Cloud support was very immature and resources were lacking compared to on premise support
• Several features and functions did not work as advertised. Several workarounds had to be added in which delayed project work

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• The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
• Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.

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• There is a large reduction in man hours spent attempting to manually create the traceability matrix
• There is a strong involvement of different BUs and collaboration on the requirements creation process
• The time to develop and approve requirements has been shortened

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