Likelihood to Recommend I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and
Tipalti . To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.
Read full review VAT returns are so simple to do. Just a click of a button and it produces a report for the period in concern. Submitting the return is then just a single click. The only thing I wish it would do is remind me when my VAT submissions are coming up so that I can avoid penalties.
Read full review Pros Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation. The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration. We’ve been able to manage the implementation and maintenance with a very lean IT group. Read full review Traceability - where you are spending. I started with a spreadsheet which had a column for 'electronics & computing' this captured everything from monthly software subscriptions to hardware and from light bulbs to dash cams. Sage has helped me streamline the spending. MTD - I am MTD compliant, although I do not need to be as my accountant is and they complete my HMRC submissions. It does mean that I have a contingency plan if I have to change this service. Debtor's - It is easy to be a busy fool and not realise that accounts are overdue. For a small business, the restriction in cash flow due to late paying clients is a killer. The dashboard feature helps with this. Read full review Cons Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal. I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process. Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP. Read full review I find it difficult to record journals in cloud accounting. Maybe I just don’t have the knowledge. It’s important to export all unrecorded sync bank transactions to Excel to send to clients to explain the payment receipts before being posted. This function is not available on the cloud and makes life harder, having to call out the transactions to clients over the phone. Read full review Likelihood to Renew I could not live without Sage Accounting, it has become an integral part of my everyday. The more I have used Sage Accounting the more I have fallen in love with it. I am excited to be part of this ever-evolving accounting system that has grown from strength to strength, making life easier is something Sage does so well.
Read full review Usability Sage Accounting is built for the business owner/user and not the accountant, it therefore guides the user and thus detailed accounting knowledge and experience is not a necessarily a prerequisite . It offers a monthly price and therefore no significant up front spend and it tailorable to your business with useful dashboards that again you can tailor to instantly see what's important to you.
Read full review Reliability and Availability Sage Accounting availability is generally very good. They post messages which appear on users screen time to time, highlighting where functionality in a particular area is undergoing maintenance. More often than not, maintenance is completed in a timescale quicker than initially estimated by Sage. Where significant maintenance is required, Sage usually perform it overnight.
Read full review Performance Sage Accounting work quickly and performs well, I have never had an issue with it running slow. It integrates with other software swiftly, so no waiting for the screen to load. Error messages are only something I have had when I have done something wrong.
Read full review Support Rating The support is world class - never ever during 30 plus years in business I have received such helpful, knowledgeable and genuine support as I have from Sage. At Sage people matter and i can chat to someone safe in the knowledge that they will actually listen and assist. This also backed up by huge online portfolio of help and resources
Read full review In-Person Training Staff are always friendly, and patient, always work at a speed that suits you. You are never rushed, and In only a short time they seem to be able to help you make great strides. It has been a pleasure not a chore, learning how SAGE Accounting works and benefits me and the company.
Read full review Online Training I find the online training was very informative and they answered all my questions. I am also certified in Sage One and provided online training in the program which I have set up several people on and they love how it keeps them organized.
Debrah Burleigh CPB Platinum Certified Consultant and Certified Trainer in Sage 50 (Simply Accounting) and in Sage One
Read full review Implementation Rating The clients' business owner worked with Sage on implementation before I began working for them. After consultation with them it is clear the process was quickly performed and without complication. The key takeaway was that Sage is seen as a partner to the business. That said, it was always necessary to engage with an accountant such as myself to extract the best out of the software.
Read full review Alternatives Considered Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Read full review Sage Accounting is a simpler, more streamlined version of the more complex
Sage 50cloud Accounting . For a small, simpler company Sage Accounting is a much more cost-effective option. There are a few features that
Sage 50cloud Accounting has that Sage Accounting does not have (such as making e-payments and a few reports are unavailable) but it is still a very good product.
Read full review Contract Terms and Pricing Model The pricing structure is fair and offers good value for money. The billing is done through their online system and you can access your bills at any time. Most contacts only require 30 days' notice, so no need to feel tied in, although I can't imagine why you would want to leave Sage.
Read full review Scalability I do not consider Sage Accounting to be Sage's best product for scaling up business as its functionality for doing so is limited. Sage 50 Accounts or Sage Intaact are far more suited for this. I would evaluate very carefully the possible need in the future for scalability in the first instance before selecting software.
Read full review Professional Services Sage has always been extremely professional, and they continue to be professional in their dealings with me.
Read full review Return on Investment It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled Ease of use has led to mass adoption and more prompt processing of expenses Read full review Sage One has allowed us to provided better customer service to all our clients. It has allowed us to provide a reasonable price accounting product to our customer who typically just have handwritten invoices, or Excel spreadsheets. Sage One has reduced the manual data entry that my team does on a monthly basis, which in turn allows us to have more time for our customers. Read full review ScreenShots Sage Accounting Screenshots