What users are saying about
Top Rated
52 Ratings
124 Ratings
Top Rated
52 Ratings
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Score 6.9 out of 100
124 Ratings
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Score 8 out of 100

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Coupa
SAP CRM
7.8
Customer data management / contact management
Coupa
SAP CRM
8.0
Workflow management
Coupa
SAP CRM
7.6
Territory management
Coupa
SAP CRM
7.9
Opportunity management
Coupa
SAP CRM
6.9
Integration with email client (e.g., Outlook or Gmail)
Coupa
SAP CRM
7.8
Contract management
Coupa
SAP CRM
8.3
Quote & order management
Coupa
SAP CRM
7.9
Interaction tracking
Coupa
SAP CRM
8.2
Channel / partner relationship management
Coupa
SAP CRM
7.3

Customer Service & Support

Coupa
SAP CRM
7.6
Case management
Coupa
SAP CRM
7.9
Call center management
Coupa
SAP CRM
7.6
Help desk management
Coupa
SAP CRM
7.3

Marketing Automation

Coupa
SAP CRM
8.6
Lead management
Coupa
SAP CRM
8.4
Email marketing
Coupa
SAP CRM
8.8

CRM Project Management

Coupa
SAP CRM
8.1
Task management
Coupa
SAP CRM
8.3
Billing and invoicing management
Coupa
SAP CRM
8.0
Reporting
Coupa
SAP CRM
7.9

CRM Reporting & Analytics

Coupa
SAP CRM
7.9
Forecasting
Coupa
SAP CRM
7.9
Pipeline visualization
Coupa
SAP CRM
7.6
Customizable reports
Coupa
SAP CRM
8.2

Customization

Coupa
SAP CRM
7.9
Custom fields
Coupa
SAP CRM
8.1
Custom objects
Coupa
SAP CRM
8.5
Scripting environment
Coupa
SAP CRM
7.6
API for custom integration
Coupa
SAP CRM
7.5

Security

Coupa
SAP CRM
8.3
Single sign-on capability
Coupa
SAP CRM
8.0
Role-based user permissions
Coupa
SAP CRM
8.6

Social CRM

Coupa
SAP CRM
7.8
Social data
Coupa
SAP CRM
7.8
Social engagement
Coupa
SAP CRM
7.8

Integrations with 3rd-party Software

Coupa
SAP CRM
7.8
Marketing automation
Coupa
SAP CRM
7.8
Compensation management
Coupa
SAP CRM
7.8

Platform

Coupa
SAP CRM
7.8
Mobile access
Coupa
SAP CRM
7.8

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

Coupa

  • Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
  • We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
Paul Wetterholm | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

Coupa

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

Coupa

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 1 answer
User friendly UI with [lots] of customization.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.
Anonymous | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 2 answers
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Coupa

  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Rachel Friedlander-Holm | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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