77 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 77 reviews and ratings
150 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 150 reviews and ratings
Feature Set Ratings
Sales Force Automation
Coupa
Feature Set Not Supported
N/A

7.8
SAP CRM
78%
SAP CRM ranks higher in 9/9 features
SAP CRM ranks higher in 9/9 features
Customer data management / contact management
N/A
0 Ratings

9.2
92%
27 Ratings
Workflow management
N/A
0 Ratings

7.7
77%
28 Ratings
Territory management
N/A
0 Ratings

7.5
75%
23 Ratings
Opportunity management
N/A
0 Ratings

7.9
79%
26 Ratings
Integration with email client (e.g., Outlook or Gmail)
N/A
0 Ratings

7.7
77%
22 Ratings
Contract management
N/A
0 Ratings

7.0
70%
25 Ratings
Quote & order management
N/A
0 Ratings

7.2
72%
24 Ratings
Interaction tracking
N/A
0 Ratings

8.3
83%
26 Ratings
Channel / partner relationship management
N/A
0 Ratings

7.4
74%
27 Ratings
Customer Service & Support
Coupa
Feature Set Not Supported
N/A

8.5
SAP CRM
85%
SAP CRM ranks higher in 3/3 features
SAP CRM ranks higher in 3/3 features
Case management
N/A
0 Ratings

8.6
86%
21 Ratings
Call center management
N/A
0 Ratings

8.3
83%
22 Ratings
Help desk management
N/A
0 Ratings

8.6
86%
20 Ratings
Marketing Automation
Coupa
Feature Set Not Supported
N/A

8.5
SAP CRM
85%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Lead management
N/A
0 Ratings

8.0
80%
22 Ratings
Email marketing
N/A
0 Ratings

9.0
90%
18 Ratings
CRM Project Management
Coupa
Feature Set Not Supported
N/A

8.2
SAP CRM
82%
SAP CRM ranks higher in 3/3 features
SAP CRM ranks higher in 3/3 features
Task management
N/A
0 Ratings

8.4
84%
20 Ratings
Billing and invoicing management
N/A
0 Ratings

7.5
75%
20 Ratings
Reporting
N/A
0 Ratings

8.7
87%
18 Ratings
CRM Reporting & Analytics
Coupa
Feature Set Not Supported
N/A

8.1
SAP CRM
81%
SAP CRM ranks higher in 3/3 features
SAP CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

8.2
82%
24 Ratings
Pipeline visualization
N/A
0 Ratings

8.4
84%
22 Ratings
Customizable reports
N/A
0 Ratings

7.8
78%
25 Ratings
Customization
Coupa
Feature Set Not Supported
N/A

7.8
SAP CRM
78%
SAP CRM ranks higher in 4/4 features
SAP CRM ranks higher in 4/4 features
Custom fields
N/A
0 Ratings

7.8
78%
26 Ratings
Custom objects
N/A
0 Ratings

8.0
80%
26 Ratings
Scripting environment
N/A
0 Ratings

7.7
77%
22 Ratings
API for custom integration
N/A
0 Ratings

7.7
77%
21 Ratings
Security
Coupa
Feature Set Not Supported
N/A

8.7
SAP CRM
87%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Single sign-on capability
N/A
0 Ratings

9.2
92%
26 Ratings
Role-based user permissions
N/A
0 Ratings

8.3
83%
22 Ratings
Social CRM
Coupa
Feature Set Not Supported
N/A

9.0
SAP CRM
90%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings

9.0
90%
13 Ratings
Social engagement
N/A
0 Ratings

9.0
90%
12 Ratings
Integrations with 3rd-party Software
Coupa
Feature Set Not Supported
N/A

8.3
SAP CRM
83%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings

9.0
90%
17 Ratings
Compensation management
N/A
0 Ratings

7.7
77%
15 Ratings
Platform
Coupa
Feature Set Not Supported
N/A

8.3
SAP CRM
83%
SAP CRM ranks higher in 1/1 features
SAP CRM ranks higher in 1/1 features
Mobile access
N/A
0 Ratings

8.3
83%
19 Ratings
Attribute Ratings
- Coupa is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.5
Coupa
95%
23 Ratings

7.4
SAP CRM
74%
32 Ratings
Likelihood to Renew
Coupa
N/A
0 Ratings

9.0
SAP CRM
90%
4 Ratings
Usability
Coupa
N/A
0 Ratings

8.0
SAP CRM
80%
4 Ratings
Support Rating
Coupa
N/A
0 Ratings

9.3
SAP CRM
93%
5 Ratings
Online Training
Coupa
N/A
0 Ratings

7.0
SAP CRM
70%
1 Rating
Likelihood to Recommend
Coupa
Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
SVP Finance
The Leukemia & Lymphoma Society, Inc.Non-Profit Organization Management, 501-1000 employees
SAP CRM
SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees
Pros
Coupa
- Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
- No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
- Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
- SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
- Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Procurement Manager
Sprouts Farmers MarketRetail, 10,001+ employees
SAP CRM
- Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
- As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
- It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Mapple Ltd
App developerComputer Software, 11-50 employees
Cons
Coupa
- I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.

Verified User
Program Manager in Sales
Computer Software Company, 501-1000 employeesSAP CRM
- One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
- It does not have integration with any type of social network.
- The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Project Management Specialist
Westinghouse Electric CompanyOil & Energy, 5001-10,000 employees
Pricing Details
Coupa
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—SAP CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Coupa
No score
No answers yet
No answers on this topic
SAP CRM
SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 10,001+ employeesUsability
Coupa
No score
No answers yet
No answers on this topic
SAP CRM
SAP CRM 8.0
Based on 4 answers
When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
Senior Marketing Specialist
BarcoElectrical & Electronic Manufacturing, 1001-5000 employees
Support Rating
Coupa
No score
No answers yet
No answers on this topic
SAP CRM
SAP CRM 9.3
Based on 5 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Mapple Ltd
App developerComputer Software, 11-50 employees
Alternatives Considered
Coupa
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Regional Coordinator
DENT WIZARD INTLAutomotive, 1001-5000 employees
SAP CRM
SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation

Verified User
Team Lead in Information Technology
Internet Company, 1001-5000 employeesReturn on Investment
Coupa
- It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
- Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
- Ease of use has led to mass adoption and more prompt processing of expenses
Supervisor, Operations (Fleet)
SunrunRenewables & Environment, 10,001+ employees
SAP CRM
- Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
- Proper training is key step to ROI on SAP CRM.
- Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.

Verified User
Consultant in Information Technology
Chemicals Company, 10,001+ employees