Coupa vs SAP HANA

• Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
• No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
• Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
• SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
• Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.

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• HANA has allowed us to convert our BW reports and provide users with real time report data. Prior to moving to HANA, the reporting was based on prior day activities.
• Queries involving large amount of financial data are able to be run much quicker with HANA than prior to implementation.

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• Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
• We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.

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• Whenever an error is made in an order confirmation, the reversal process is extremely difficult and the user has to go through several steps to correct it.
• There is no specific pathway for certain tasks which can be quite misleading for new users.
• SAP support from online sources is very limited. As a result of that, solving a problem can be challenging if the skilled person is not available.

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• The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
• Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.

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• Since implementing HANA we have been able to save several million dollars a year in operating room supplies ($9 million last fiscal year).
• It has allowed us to improve our processes to save $1 million dollars in our Laboratory Services
• We have used it as part of our month end close to save over 20 hours every month of manual reporting.

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