What users are saying about
74 Ratings
50 Ratings
74 Ratings
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Score 8 out of 100
50 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Coupa is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.5

Coupa

95%
23 Ratings
9.1

TripActions

91%
33 Ratings

Support Rating

Coupa

N/A
0 Ratings
9.4

TripActions

94%
30 Ratings

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

TripActions

A specific scenario where TripActions was well suited was when I needed to book a hotel stay in Cologne, Germany for multiple colleagues. The fact that they were registered users made coordinating their stays a seamless process. I have not had an occasion where TripActions was inappropriate to use.
Stefan Gefter | TrustRadius Reviewer

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

TripActions

  • Provides a wide range of travel options within a wide budget.
  • It is reliable - if a trip gets canceled, they are quick to contact their customer and help sort out additional booking details to get you to your final destination.
Anonymous | TrustRadius Reviewer

Cons

Coupa

  • I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.
Anonymous | TrustRadius Reviewer

TripActions

  • Limited partnerships with all the major airlines, or if so, slowly just adding more airlines to their platform
  • Not a lot of information about the ratings of the hotels. I have stayed in hotels that I probably wouldn't have if their information was more up to date
Maddie Cheasick | TrustRadius Reviewer

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TripActions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

Coupa

No score
No answers yet
No answers on this topic

TripActions

TripActions 9.4
Based on 30 answers
- Easy bookings and quick expensing- Excellent chat support- Savings for the company since employees opt for rewards which require booking cheaper than average priced hotels- Rewards for employees- Easy to use customer interface- Great mobile applications for android and iOS- Ability to control payment methods for a different types of bookings like hotels or flights or car rentals.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

TripActions

I like TripActions more because everything is on a mobile app that is super user-friendly. The customer service team is also world class-I genuinely have never felt so taken care of. More so, Concur Travel and Expense never rewarded me for traveling, while I made over 200 dollars in Amazon money just for doing my job.
Maureen Trattner | TrustRadius Reviewer

Return on Investment

Coupa

  • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
  • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
  • Ease of use has led to mass adoption and more prompt processing of expenses
Jess Pramov | TrustRadius Reviewer

TripActions

  • The ability to change flights while I am on the road in meetings. They actually call the agents for me.
  • It has put money back in my pocket with the Amazon rewards and my company has saved money by me booking the less expensive options.
Austin Mahaffey | TrustRadius Reviewer

Screenshots

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