Course5 Discovery vs. Mattersight Predictive Behavioral Routing (discontinued)
Course5 Discovery vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Course5 Discovery | Enterprise companies (1,001+ employees) | Course5 Discovery is an AI-powered Augmented Analytics solution that aims to deliver fast, relevant, actionable and humanized insights across multiple consumption mediums and personas to create an insights-first culture that rewards data-driven decision making. Course5 Discovery helps organizations to monetize the cross-functional data sitting in their enterprise Data Lakes on the cloud by transforming them into Augmented Dashboards & Scorecards, Curated Personalized Stories which… | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
Course5 Discovery | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | $120,000 No. of Use Cases | No setup fee | ||||||||||||||
Additional Details | •Annual License Fees •Annual Managed Services | — | ||||||||||||||
More Pricing Information |
Course5 Discovery | Mattersight Predictive Behavioral Routing (discontinued) | |
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Top Pros | ||
Top Cons |
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Course5 Discovery | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | BrightGauge Score 8.9 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Reveal Score 9.9 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Sigma Score 9.1 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Course5 Discovery | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 8.0 (1 ratings) | 7.6 (4 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Course5 Discovery | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | Course5 Intelligence | Discontinued Products |
Pros | Course5 Intelligence | Discontinued Products |
Cons | Course5 Intelligence | Discontinued Products |
Alternatives Considered | Course5 Intelligence No answers on this topic | Discontinued Products |
Return on Investment | Course5 Intelligence | Discontinued Products |
ScreenShots | Course5 Discovery Screenshots |