Coveo Qubit vs. Optimizely Web Experimentation

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Coveo Qubit
Score 7.3 out of 10
Enterprise companies (1,001+ employees)
Qubit, now from Coveo (acquired October 2021) uses visitor history data to understand different user segments and serve personalized messages to segments using JavaScript. It is available as either a managed or self-service model. Data is collected using Qubit's own Universal Variable data model, or by integrating the user's existing model via our API. It combines quantitative data with qualitative visitor feedback to give Qubit users the ability to detect areas for optimization. Using…N/A
Optimizely Web Experimentation
Score 8.7 out of 10
N/A
Optimizely Web Experimentation empowers teams to conduct experiments (without having to rely on developer resources) in order to test various user interactions, make website changes backed by data, and personalize customer experiences.N/A
Pricing
Coveo QubitOptimizely Web Experimentation
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Coveo QubitOptimizely Web Experimentation
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Coveo QubitOptimizely Web Experimentation
Considered Both Products
Coveo Qubit
Chose Coveo Qubit
As alternatives to Qubit, we considered:
* Optimizely: more limited personalisation options, more expensive to be used across different sites.
* Maxymiser: more expensive.
Chose Coveo Qubit
We chose to add Qubit to our suite of testing platforms based on their ability to reduce our reliance on internal resources. While other products provided professional services, Qubit's offering felt more strongly geared toward an organization that needed to produce many tests …
Chose Coveo Qubit
The decision to proceed with Qubit over other products was because of strengths on sample size and statistical significance of test results. The expertise, professionalism and enthusiam of their consultants and strategists was also a factor.
Chose Coveo Qubit
We've chosen Qubit because of the data driven approach, ease of use and the offered support. We like the ability to build some tests externally with the Qubit help.
Chose Coveo Qubit
No we have other data point solutions in place (Tealium)
Chose Coveo Qubit
In my previous company one of the brands was using Optimizely, while the brand I was working for was using Qubit. Qubit proved to be so much more than a multi-variant platform. It was much easier to use - we didn't have to rely on the tech team to implement tests. This way we …
Chose Coveo Qubit
We're using Qubit as a fully managed testing platform, and their account management and level of service we've received from any other contact (technical, support, sales etc) was above any of their competitors. Integration and on-boarding was well done and we feel confident …
Chose Coveo Qubit
Qubit definitely beats Optimizely in terms of segmentation and personzalization. Regarding AB testing, both tools are quite similar.
Chose Coveo Qubit
Our company decided to choose Qubit due to its perceived similarly to Optimizely and promise infinite integrations through open tag. Sadly it didn't live up to its promise. The integrations were not integrations as most people would understand it. It was all very manual and you …
Chose Coveo Qubit
We chose qubit because of the data they capture on our users. Presumably, we can use that data to segment our audiences and significantly improve conversion rates - we're just starting to do that now. Most of our success with qubit has been on the acquisition side, testing …
Chose Coveo Qubit
Qubit is a great choice for A/B testing where advanced JavaScript capabilities are required. This is especially true for large "legacy" sites that have a ton of on-site JavaScript that has culminated over years, often overriding changes made in a WYSIWYG or "basic mode" editor …
Chose Coveo Qubit
The decision to use Qubit was based on a combination of factors including cost, previous relationships and account management fit.
Chose Coveo Qubit
We work with different platforms to meet different client's needs. For example one client wanted the platform to be hosted in Europe.
Chose Coveo Qubit
We went with Qubit because we needed to leverage their full service tech team. We had scarce resources to complete the technical side of A/B testing and it was an area we felt they excelled. And they did. It was extremely helpful. On the tests that worked and proved to have …
Chose Coveo Qubit
Qubit was already in place when I joined the company, however I understand that the managed solution and consultation played a big part in the decision.
Chose Coveo Qubit
The level of detail and complexity that can be achieved with the tool.
Chose Coveo Qubit
Much stronger product with greater level support & account management.
Optimizely Web Experimentation

No answer on this topic

Top Pros
Top Cons
Features
Coveo QubitOptimizely Web Experimentation
Testing and Experimentation
Comparison of Testing and Experimentation features of Product A and Product B
Coveo Qubit
-
Ratings
Optimizely Web Experimentation
8.0
92 Ratings
7% below category average
a/b experiment testing00 Ratings9.392 Ratings
Split URL testing00 Ratings8.574 Ratings
Multivariate testing00 Ratings8.877 Ratings
Multi-page/funnel testing00 Ratings8.272 Ratings
Cross-browser testing00 Ratings7.450 Ratings
Mobile app testing00 Ratings7.638 Ratings
Test significance00 Ratings8.584 Ratings
Visual / WYSIWYG editor00 Ratings8.076 Ratings
Advanced code editor00 Ratings7.568 Ratings
Page surveys00 Ratings7.017 Ratings
Visitor recordings00 Ratings8.418 Ratings
Preview mode00 Ratings8.082 Ratings
Test duration calculator00 Ratings6.956 Ratings
Experiment scheduler00 Ratings8.154 Ratings
Experiment workflow and approval00 Ratings6.537 Ratings
Dynamic experiment activation00 Ratings7.434 Ratings
Client-side tests00 Ratings9.250 Ratings
Server-side tests00 Ratings9.119 Ratings
Mutually exclusive tests00 Ratings8.437 Ratings
Audience Segmentation & Targeting
Comparison of Audience Segmentation & Targeting features of Product A and Product B
Coveo Qubit
-
Ratings
Optimizely Web Experimentation
8.6
86 Ratings
2% below category average
Standard visitor segmentation00 Ratings8.985 Ratings
Behavioral visitor segmentation00 Ratings8.365 Ratings
Traffic allocation control00 Ratings9.481 Ratings
Website personalization00 Ratings7.957 Ratings
Results and Analysis
Comparison of Results and Analysis features of Product A and Product B
Coveo Qubit
-
Ratings
Optimizely Web Experimentation
8.3
84 Ratings
3% below category average
Heatmap tool00 Ratings9.113 Ratings
Click analytics00 Ratings8.733 Ratings
Scroll maps00 Ratings8.017 Ratings
Form fill analysis00 Ratings8.326 Ratings
Conversion tracking00 Ratings8.744 Ratings
Goal tracking00 Ratings8.473 Ratings
Test reporting00 Ratings8.176 Ratings
Results segmentation00 Ratings8.048 Ratings
CSV export00 Ratings7.648 Ratings
Experiments results dashboard00 Ratings8.049 Ratings
Best Alternatives
Coveo QubitOptimizely Web Experimentation
Small Businesses
Kameleoon
Kameleoon
Score 9.5 out of 10
Convert Experiences
Convert Experiences
Score 9.5 out of 10
Medium-sized Companies
Dynamic Yield
Dynamic Yield
Score 9.2 out of 10
Kameleoon
Kameleoon
Score 9.5 out of 10
Enterprises
Kameleoon
Kameleoon
Score 9.5 out of 10
Dynamic Yield
Dynamic Yield
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Coveo QubitOptimizely Web Experimentation
Likelihood to Recommend
8.0
(117 ratings)
8.7
(177 ratings)
Likelihood to Renew
8.1
(29 ratings)
8.5
(45 ratings)
Usability
7.1
(17 ratings)
9.0
(57 ratings)
Availability
9.0
(3 ratings)
10.0
(7 ratings)
Performance
7.3
(21 ratings)
7.3
(6 ratings)
Support Rating
6.8
(19 ratings)
10.0
(16 ratings)
In-Person Training
8.0
(6 ratings)
-
(0 ratings)
Online Training
-
(0 ratings)
3.0
(1 ratings)
Implementation Rating
7.4
(8 ratings)
8.0
(11 ratings)
Configurability
-
(0 ratings)
6.0
(1 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
8.7
(6 ratings)
8.0
(89 ratings)
Vendor post-sale
7.6
(12 ratings)
-
(0 ratings)
User Testimonials
Coveo QubitOptimizely Web Experimentation
Likelihood to Recommend
Coveo
Coveo Qubit is a very helpful platform mainly for organizations that need to provide a solid business model before carrying out any implementation or new functionality. In addition, it is a very good tool to generate changes and show different content to different types of clients, with their personalization and segmentation criteria.It is ideal for simultaneous testing and customization, only one of these activities individually is not recommended.
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Optimizely
This is our second testing platform, and is by far the best we have leveraged. Its intuitive in how you are able to build tests. Tracking is easy to set up within the visual editor or as a capability in URL tracking. The reporting tab does need more filtering capabilities for custom metrics.
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Pros
Coveo
  • Qubit platform uses solid testing algorithms and delivers reliable reporting and analytics of testing campaigns. The dashboard section is easy to use and provides a good high level overview of the core campaign metric performances.
  • On-boarding and implementation of Qubit technology was painless and well handed throughout the entire process even with more complicated platforms.
  • Turn-around time for development and testing of campaigns is extremely fast. This enables the business to have a much higher throughput of tests and allows for quick validation of ideas rather than having to wait for months before a test is ready to go live on production site.
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Optimizely
  • Considers every kind of experiment from simple code change, code additions, code removal, javascript functions, CSS changes, and split landing redirects.
  • Very friendly UC interface for easy navigation of implementation of pages, click events, experiment set up, and metric set up.
  • The ability to let me know when something has reach stat sig without having to do complicated math on my own
  • ability to carry UTM parameters through landing page redirects with a click of a button.
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Cons
Coveo
  • While they do work very closely with us, especially our success manager, more involvement on a technical level or a dedicated engineer, would be a great advantage. We develop a lot of experiences in house and, like all companies that dev in house, we have our own way of working. A dedicated engineer that got to know us better as well and understood how we work could only help. Sometimes, a few errors can get through QA due to this.
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Optimizely
  • Hard to use extensions without some knowledge of HTML/CSS
  • Inconsistent user counts between GA & Optimizely when it comes to calculating MAUs, hard to be able to forecast budget and overages when our source of truth (GA) differs from our testing platform (Optimizely)
  • Impressions model doesn't support scaling personalization experiences - hard to run a serious data driven testing program when you have to cut tests short before 14 days (ideal length to get to any statistical read) in order to save on impressions
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Likelihood to Renew
Coveo
Qubit is currently providing resources and support we do not have internally. Our relationship managers are exceptional and I feel well informed and well supported by their team. The tool is nice, but our contacts from the company are the real reason to maintain our relationship. They work hard for clarity and continue to help us push for additional opportunities.
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Optimizely
Because it's an incredible and essential tool for my line of work as a conversion optimization specialist. Really couldn't do my job nearly as effectively without it. It's paid for itself many times over and I feel like I'm only beginning to unlock the tools potential.
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Usability
Coveo
Very simple user interface, built on top of advanced functionality, makes the platform easy to use. The team at Qubit are also very open to feedback and introduce new and useful features fairly often. On the reporting side, the inbuilt dashboard reports are good for a top-level view of test results, and Qubit have made a lot of their output data available should you wish to run your own analysis
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Optimizely
Usability is mostly great. I like the WYSIWYG functionality and adding in real code is simple as well. It's easy to target specific pages or audiences. I've knocked a couple of points off because of how difficult it is to set up URL redirect experiments, confusion around creating pages, and lack of data that can be further analyzed.
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Reliability and Availability
Coveo
I would say that the Qubit account managers are always available for any request. We have a lot of different promotions that could always do with last minute optimizing or changes and Qubit can be relied on to get this changes up and running in an impressive amount of time, so that we don't need to patch live or wait for the next IT sprint. Invaluable to our business.
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Optimizely
I would rate Optimizely Web Experimentation's availability as a 10 out of 10. The software is reliable and does not experience any application errors or unplanned outages. Additionally, the customer service and technical support teams are always available to help with any issues or questions.
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Performance
Coveo
Technology is good for A/B testing and personalisation - allowing any team with a dedicated developer to create test relatively easily and to report/analyse them in a fair amount of details. Some advanced features, especially on the set up of test cells, are dearly missing. Unfortunately, new features are often not free of bugs... Also, support is sub-par, which means new features are realised without proper documentation, example or training (but of our Qubit counterparts and internally).
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Optimizely
I would rate Optimizely Web Experimentation's performance as a 9 out of 10. Pages load quickly, reports are complete in a reasonable time frame, and the software does not slow down any other software or systems that it integrates with. Additionally, the customer service and technical support teams are always available to help with any issues or questions.
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Support Rating
Coveo
Qubit are supportive and flexible in providing support. They are happy working out of usual hours, even on weekends and if I have any doubts about the set up of an experience they’re quick to respond and willing to check my work. On particularly big revenue days they monitor our account and they’re quick to identify and problem solve any issues.
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Optimizely
They always are quick to respond, and are so friendly and helpful. They always answer the phone right away. And [they are] always willing to not only help you with your problem, but if you need ideas they have suggestions as well.
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In-Person Training
Coveo
The training was great, but would be great to have a script or PDF with some explanations of the qubit JS layer. Without the script you can just try to learn on your own, so the training is not as powerfull as it could be. On the other hand - would be great to have training related to reading statistics or personalisation.
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Optimizely
No answers on this topic
Online Training
Coveo
No answers on this topic
Optimizely
The tool itself is not very difficult to use so training was not very useful in my opinion. It did not also account for success events more complex than a click (which my company being ecommerce is looking to examine more than a mere click).
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Implementation Rating
Coveo
Implementation couldn't be easier. All we needed to do was insert the tag. (easy) and set up the data layer. (dev required) This was pretty smooth in comparison to some of the other tools we use on our site, and was done in less than a day. Note : Data needs to be collected for a set period of time before you can accurately rely on the data that you are receiving. This is normal though with everyone else that we have used
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Optimizely
In retrospect: - I think I should have stressed more demo's / workshopping with the Optimizely team at the start. I felt too confident during demo stages, and when came time to actually start, I was a bit lost. (The answer is likely I should have had them on-hand for our first install.. they offered but I thought I was OK.) - Really getting an understanding / asking them prior to install of how to make it really work for checkout pages / one that uses dynamic content or user interaction to determine what the UI does. Could have saved some time by addressing this at the beginning, as some things we needed to create on our site for Optimizely to "use" as a trigger for the variation test. - Having a number of planned/hoped-for tests already in-hand before working with Optimizely team. Sharing those thoughts with them would likely have started conversations on additional things we needed to do to make them work (rather than figuring that out during the actual builds). Since I had development time available, I could have added more things to the baseline installation since my developers were already "looking under the hood" of the site.
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Alternatives Considered
Coveo
At the time of taking the product, we found no comparable alternatives. Since then, the product has only grown from strength to strength, so it still does not have any comparable competitors that offer both the technical product and business knowledge that Qubit can. Google appear to offering a competing product which may be one to watch in future, and something for Qubit to keep an eye on
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Optimizely
Overall, the tools we compared against were great, but we went with Optimizely because it has all the features we needed and has the market leadership that gave us trust we would be successful in our experimentation efforts.
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Scalability
Coveo
Our requirements change throughout the year like most E Commerce retailers. At Christmas and Peak we're dealing with around ten times the usual traffic on the site. Qubit had no problems with this at all, tests continued to fire, and stats were still reported accurately. I don't think that it is the most server intensive .js anyway, but we have seen no issues at all.
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Optimizely
While granted, I am not the one making the changes to deploy the software; it seems basically as simple as placing the optimized snippet on your site. If you place it in the header, it should reach across your entire site easily. I do think the test setup can be a bit temperamental at times, and having too many cooks in the kitchen can lead to errors. So, I would caution how many people have the access needed to make actual changes.
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Return on Investment
Coveo
  • Faster recognition of customer needs - finding out exactly what customers are doing when they come on site.
  • Assessment of online assets for effectiveness and improvements - facilitated the analysis of 500 online feedback questionnaires for a campaign.
  • Mapping out lead conversion and helping identify opportunities to improve it.
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Optimizely
  • Customer retention: We've reduced subscription service client churn by 20%+ using optimized unsubscribe flows.
  • Risk mitigation: Testing into full site redesigns has saved clients millions of dollars.
  • Feature prioritization: Identifying what painted door changes add value has allowed developers to focus on changes that add hundreds of thousands or even millions to the bottom line.
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ScreenShots

Coveo Qubit Screenshots

Screenshot of Screenshot of Screenshot of Qubit Pro segments metrics page, showing the key metrics and activity for an audience segment.Screenshot of Segments overview page in Qubit Pro, showing a list of user-created audience segments.Screenshot of Selecting between the different types of experience in Qubit Pro to create a new personalization.Screenshot of Using a Qubit Pro template to create a Visitor Pulse Survey to gather user information.

Optimizely Web Experimentation Screenshots

Screenshot of the visual editor, used to make changes to the appearance and layout of a website.Screenshot of the results dashboard that displays experiment results.Screenshot of the integrations page, where integrations can be enabled.