What users are saying about
1 Rating
11 Ratings
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Score 7.2 out of 100
1 Rating
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Score 8.2 out of 100

Attribute Ratings

  • Coveo Relevance Cloud is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Coveo Relevance Cloud

100%
4 Ratings
8.2

Forma

82%
1 Rating

Likelihood to Renew

6.6

Coveo Relevance Cloud

66%
2 Ratings

Forma

N/A
0 Ratings

Likelihood to Recommend

Coveo Relevance Cloud

Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
Michael Cizmar | TrustRadius Reviewer

Forma

Very good for smaller stores, very easy to start and expand. Swimwear is a good use case, people want to know what they look like in swimwear. Also it works best on phones so it's good if customers shop on mobile. Not good if you are not on Shopify, it won't work. Also maybe not good for very high-end luxury brands, users who upload photos use their camera phones and not beautiful like models.
Anonymous | TrustRadius Reviewer

Pros

Coveo Relevance Cloud

  • Coveo is fast, search results come up quick (though it's not always great).
  • Not much complexity to run.
  • Coveo is implemented within our portal and doesn't require extra steps to use it.
Anonymous | TrustRadius Reviewer

Forma

  • Keep customers on my site for longer
  • Easy to try and expand, they use my existing product photos
  • Free unless you want a special design
  • Good support
Anonymous | TrustRadius Reviewer

Cons

Coveo Relevance Cloud

  • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
  • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
  • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
  • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
  • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
  • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Rondel Ward | TrustRadius Reviewer

Forma

  • Takes a couple days to add products. Would be better if it were instant.
  • Only on Shopify. I told a friend who sells on Woo Commerce and it wouldn't work.
Anonymous | TrustRadius Reviewer

Pricing Details

Coveo Relevance Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$600 per month

Coveo Relevance Cloud Editions & Modules

Edition
Base$6001
Pro$1,3201
  1. per month
Additional Pricing Details

Forma

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Forma Editions & Modules

Additional Pricing Details

Likelihood to Renew

Coveo Relevance Cloud

Coveo Relevance Cloud 6.6
Based on 2 answers
This question is not applicable to me
Lauren Jones, PMP | TrustRadius Reviewer

Forma

No score
No answers yet
No answers on this topic

Alternatives Considered

Coveo Relevance Cloud

No answers on this topic

Forma

We heard of 3D Look but needs 3D cameras, too expensive so didn't really try. True Fit is what many bigger companies use but it's expensive and doesn't work well
Anonymous | TrustRadius Reviewer

Return on Investment

Coveo Relevance Cloud

  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
Anonymous | TrustRadius Reviewer

Forma

  • Very big impact on session time
  • Helps with getting store visitors. But I use the virtual fitting room in marketing
  • Any new business is good since it's free
Anonymous | TrustRadius Reviewer

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