What users are saying about
7 Ratings
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Score 3.4 out of 100
30 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Coveo Relevance Platform

Coveo is well-suited for larger companies that have a huge amount of files sitting its databases. For a company of more than 100K employees, Coveo does a nice job of sifting through massive piles of data. For example, if I wanted to find something about 401K matches, I could type that into the Coveo search bar on our portal and it would give me all the files in our system about investing in 401K in our company. The results don't take too long to come up as well.
Anonymous | TrustRadius Reviewer

IBM FileNet

I would highly recommend IBM FileNet Content Manager to anyone who has needs that align with the following constraints:
  1. A client who needs highly resilient storage for content such as documents, media files, etc.
  2. A client who has a skilled support team that can perform periodic maintenance tasks on FileNet servers, WebSphere, and database
Ahmed Anwar Nasr | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Coveo Relevance Platform
IBM FileNet
8.9
Content capture & imaging
Coveo Relevance Platform
IBM FileNet
8.3
File sync, storage & archiving
Coveo Relevance Platform
IBM FileNet
9.5
Document management
Coveo Relevance Platform
IBM FileNet
9.4
Records management
Coveo Relevance Platform
IBM FileNet
9.5
Content search & retrieval
Coveo Relevance Platform
IBM FileNet
9.9
Enterprise content collaboration
Coveo Relevance Platform
IBM FileNet
8.1
Content publishing & creation
Coveo Relevance Platform
IBM FileNet
8.3
Security, risk management & information governance
Coveo Relevance Platform
IBM FileNet
9.0
Contract lifecycle management
Coveo Relevance Platform
IBM FileNet
8.9
Automated workflows
Coveo Relevance Platform
IBM FileNet
9.3
Artificial intelligence
Coveo Relevance Platform
IBM FileNet
8.6
Mobile support
Coveo Relevance Platform
IBM FileNet
8.5
Integration
Coveo Relevance Platform
IBM FileNet
8.3

Pros

Coveo Relevance Platform

  • Searching a large set of documents is very fast
  • Support for faceted searching
  • Supports synonyms through an admin panel or via an external file
  • Out-of-box controls for rendering search, results, and faceting.
  • Customization allows for more flexible implementations
  • .NET hooks exist allowing code to be injected into its indexing process. This allows for more advanced taxonomy indexing (for example inspecting semantic information during indexing)
  • Items published via Sitecore are automatically indexed (within a minute or two of publish time)
  • Out-of-box support for ranking files attached to pages (PDFs, DOCs, etc) based on search term relevancy
  • Supports ranking certain file types above others (giving PDFs more weight than DOCs, etc)
  • Out-of-box support for crawling web pages from multiple sources. Each source can be configured with different crawl frequencies.
  • Coveo 7 introduces a JavaScript search interface in conjunction with a new REST API that you can use as an alternative to the out-of-the-box Coveo .NET search interfaces. This is also customizable and even supports templating engines like mustache and underscore.
  • They have a StackOverflow-like forum where you can get assistance from the community: https://answers.coveo.com/ .
Rondel Ward | TrustRadius Reviewer

IBM FileNet

  • It has ability to access documents via a web interface without a client being installed on a device.
  • It provides robust solution for Document classification , securing documents, versioning of documents.
  • It supports storage of various document mime types which includes: MS office, images, videos etc.
Anonymous | TrustRadius Reviewer

Cons

Coveo Relevance Platform

  • UI changes were cumbersome and timely to make changes to based on business requirements and user feedback. We were not able to optimize in the UI due to the constraints.
  • Analytics in the version we had were very poor. UI was built in Silverlight with no exportable version to be able to perform further analysis of data. Many product suggestions around additional metrics needed.
  • We struggled around data ranking and relevance due to the amount of unstructured data that we were indexing. This caused user adoption issues. This service and guidance was something that we were never really able to get from Coveo with my time using the product. The relevance controls were very simplistic and did not give us much control.
Lauren Jones, PMP | TrustRadius Reviewer

IBM FileNet

  • Difficult to upgrade
  • Sometimes hard to get modules to work together
  • Content Navigator is better than the old Workplace, but it is also looking dated.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Coveo Relevance Platform

Coveo Relevance Platform 6.6
Based on 2 answers
We still have many clients which have custom search implementations supported by Coveo which crawl their Sitecore instances. From that perspective, I'm very likely to use it again. One of the main drawbacks I have heard is that Coveo is relatively expensive. The size of your project budget may have a greater influence on your decision to use Coveo if the custom features are not must-haves for your organization
Rondel Ward | TrustRadius Reviewer

IBM FileNet

No score
No answers yet
No answers on this topic

Usability

Coveo Relevance Platform

No score
No answers yet
No answers on this topic

IBM FileNet

IBM FileNet 9.0
Based on 1 answer
From a developer's perspective, IBM FileNet Content Manager is definitely usable but the user experience and user interface for some of the development tools used in IBM FileNet Content Manager need a big improvement.From an end user's perspective; however, the usability is excellent. IBM Content Navigator, which is the default UI shipped with FileNet, is very good in terms of UI/UX, extendibility, customization options, and feature set.
Ahmed Anwar Nasr | TrustRadius Reviewer

Support Rating

Coveo Relevance Platform

No score
No answers yet
No answers on this topic

IBM FileNet

IBM FileNet 9.5
Based on 2 answers
It's a great tool for our legacy system however the implementation, management time and lack of a niche provided by IBM makes it a difficult tool to recommend in a fast-paced market.
Ben Williams | TrustRadius Reviewer

Alternatives Considered

Coveo Relevance Platform

No answers on this topic

IBM FileNet

While IBM FileNet Content Manager is not the most affordable solution, it offers great features that make it attractive for business use. I particularly like the security features as well as the ease of retrieving content.
Anonymous | TrustRadius Reviewer

Return on Investment

Coveo Relevance Platform

  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
Anonymous | TrustRadius Reviewer

IBM FileNet

  • Positive in that we don't need to store the legacy paper
  • Negative in that it is expensive to maintain
  • Negative in that IBM has, until recently, lacked a vision for where ECM would continue to fit.
Anonymous | TrustRadius Reviewer

Pricing Details

Coveo Relevance Platform

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

IBM FileNet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Coveo Relevance Platform
8.0
IBM FileNet
9.3

Likelihood to Renew

Coveo Relevance Platform
6.6
IBM FileNet

Usability

Coveo Relevance Platform
IBM FileNet
9.0

Support Rating

Coveo Relevance Platform
IBM FileNet
9.5

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