11 Ratings
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Score 7.3 out of 100
36 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Enterprise Content Management

    Coveo Relevance Cloud

    Feature Set Not Supported
    N/A
    7.7

    IBM FileNet Content Manager

    77%
    IBM FileNet Content Manager ranks higher in 13/13 features

    Content capture & imaging

    N/A
    0 Ratings
    7.2
    72%
    7 Ratings

    File sync, storage & archiving

    N/A
    0 Ratings
    7.8
    78%
    7 Ratings

    Document management

    N/A
    0 Ratings
    7.9
    79%
    8 Ratings

    Records management

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    Content search & retrieval

    N/A
    0 Ratings
    7.7
    77%
    7 Ratings

    Enterprise content collaboration

    N/A
    0 Ratings
    7.4
    74%
    8 Ratings

    Content publishing & creation

    N/A
    0 Ratings
    7.6
    76%
    8 Ratings

    Security, risk management & information governance

    N/A
    0 Ratings
    7.9
    79%
    8 Ratings

    Contract lifecycle management

    N/A
    0 Ratings
    7.6
    76%
    7 Ratings

    Automated workflows

    N/A
    0 Ratings
    8.4
    84%
    6 Ratings

    Artificial intelligence

    N/A
    0 Ratings
    6.1
    61%
    4 Ratings

    Mobile support

    N/A
    0 Ratings
    7.8
    78%
    3 Ratings

    Integration

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Attribute Ratings

    • Coveo Relevance Cloud is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    Coveo Relevance Cloud

    100%
    4 Ratings
    7.9

    IBM FileNet Content Manager

    79%
    8 Ratings

    Likelihood to Renew

    6.6

    Coveo Relevance Cloud

    66%
    2 Ratings

    IBM FileNet Content Manager

    N/A
    0 Ratings

    Support Rating

    Coveo Relevance Cloud

    N/A
    0 Ratings
    6.0

    IBM FileNet Content Manager

    60%
    2 Ratings

    Ease of integration

    Coveo Relevance Cloud

    N/A
    0 Ratings
    8.2

    IBM FileNet Content Manager

    82%
    3 Ratings

    Likelihood to Recommend

    Coveo

    Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
    Read full review

    IBM

    IBM FileNet Content Manager is well suited for scalable projects where we need to save a lot of documents with multiple accesses at the same time. It is fast and reliable. Possibly, it is less appropriate for smaller enterprises, where they would not use the full potential of this solution, namely multi-access and fast response.
    Read full review

    Pros

    Coveo

    • Coveo is fast, search results come up quick (though it's not always great).
    • Not much complexity to run.
    • Coveo is implemented within our portal and doesn't require extra steps to use it.
    Read full review

    IBM

    • Manage Document
    • Search Documents Including Full Text Search
    • Stored searches
    • Develop content oriented workflows
    • Develop templates
    • Integration of Lotus Forms and eForms
    Read full review

    Cons

    Coveo

    • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
    • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
    • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
    • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
    • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
    • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
    Read full review

    IBM

    • I have not discovered new features.
    • The integration capacity with other applications has been successful.
    • No downtime experience from the overall performance.
    Read full review

    Pricing Details

    Coveo Relevance Cloud

    Starting Price

    $600 per month

    Editions & Modules

    Coveo Relevance Cloud editions and modules pricing
    EditionModules
    Base$6001
    Pro$1,3202

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    IBM FileNet Content Manager

    Starting Price

    Editions & Modules

    IBM FileNet Content Manager editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      Coveo

      This question is not applicable to me
      Read full review

      IBM

      No answers on this topic

      Support Rating

      Coveo

      No answers on this topic

      IBM

      It's a great tool for our legacy system however the implementation, management time and lack of a niche provided by IBM makes it a difficult tool to recommend in a fast-paced market.
      Read full review

      Alternatives Considered

      Coveo

      No answers on this topic

      IBM

      FileNet v ApplicationXtender
      FileNet - much more robust.
      ApplicationXtender - far more lightweight, easier to deploy and configure. Much more limited in scope.
      Read full review

      Return on Investment

      Coveo

      • Quick to find things in a massive database when needed.
      • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
      • Coveo is not always the most useful but does its job when general information is needed.
      Read full review

      IBM

      • A lot of improvement is required to FileNet error descriptions when we encounter with any FileNet errors.
      • For document management, workflow management and content repository. FileNet's capability to manage large number of files is awesome and robust.
      • Automation of business process which we developed for our last client has significantly improved their day to day process.
      Read full review

      Screenshots

      Add comparison