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11 Ratings
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Score 7.4 out of 100
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Attribute Ratings

    Likelihood to Recommend

    10.0

    Coveo Relevance Cloud

    100%
    4 Ratings

    Sinequa

    N/A
    0 Ratings

    Likelihood to Renew

    6.6

    Coveo Relevance Cloud

    66%
    2 Ratings

    Sinequa

    N/A
    0 Ratings

    Likelihood to Recommend

    Coveo

    Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
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    Sinequa

    No answers on this topic

    Pros

    Coveo

    • Coveo is fast, search results come up quick (though it's not always great).
    • Not much complexity to run.
    • Coveo is implemented within our portal and doesn't require extra steps to use it.
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    Sinequa

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    Cons

    Coveo

    • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
    • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
    • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
    • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
    • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
    • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
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    Sinequa

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    Pricing Details

    Coveo Relevance Cloud

    Starting Price

    $600 per month

    Editions & Modules

    Coveo Relevance Cloud editions and modules pricing
    EditionModules
    Base$6001
    Pro$1,3202

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Sinequa

    Starting Price

    Editions & Modules

    Sinequa editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Coveo

      This question is not applicable to me
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      Sinequa

      No answers on this topic

      Return on Investment

      Coveo

      • Quick to find things in a massive database when needed.
      • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
      • Coveo is not always the most useful but does its job when general information is needed.
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      Sinequa

      No answers on this topic

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