Likelihood to Recommend Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
Read full review New - relic is well suited if you want to analyse the performance of your services and you want to improve it. Integration with multiple services with same account gives a clear picture of flow of your APIs if you have micro-service architecture. New-relic is less appropriate when you want to do logging of your system. As it does not emits every single calls
Read full review Pros Coveo is fast, search results come up quick (though it's not always great). Not much complexity to run. Coveo is implemented within our portal and doesn't require extra steps to use it. Read full review gives us an monitoring of all our underlying servers and also we can configure some alerts upon them like CPU and memory alerts. Kubernetes cluster monitoring with new relic for EKS gives us and minute details of our cluster utilisation like node usage, pods memory request and limits Network traceability for each and every request with response time analysis is great we can trace which component is responsible for generating response delay log managements of the logs the infrastructure is generating we can view logs through there only Read full review Cons It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful. In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7. I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue. Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring. We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70). Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service. Read full review I would like to see sort of simulator inside the user interface, that way we can send requests directly from it to test some configuration instead of setting up a test environment in our end. It would be nice if the data ingestion can be filtered by APM's. That way we can know which application is ingested most data. It would be nice if we could ingest logs (apache, system logs, and other logs) and correlate them with the APM. Read full review Likelihood to Renew This question is not applicable to me
Read full review The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
Read full review Usability As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Read full review Reliability and Availability Never observed an outage
Read full review Performance there are times where browser cache will cause issues that require you to clear your browser before continuing.
Read full review Support Rating There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Read full review Implementation Rating It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
Read full review Alternatives Considered New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools required the installation and setup of a PHP dependency at the application level.
Read full review Scalability Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
Read full review Return on Investment Quick to find things in a massive database when needed. Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead. Coveo is not always the most useful but does its job when general information is needed. Read full review Less time debugging issues or letting issues go unknown We know of issues before our customers One common tool for logs, apm, infrastructure, and most alerting. Makes for easier developer experience. Cost is expensive and is one of highest engineering spends Read full review ScreenShots