What users are saying about
17 Ratings
28 Ratings
17 Ratings
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Score 9.1 out of 100
28 Ratings
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Score 8.3 out of 100

Attribute Ratings

  • Craft is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.4

Craft

94%
6 Ratings
7.8

Gainsight PX

78%
13 Ratings

Likelihood to Renew

Craft

N/A
0 Ratings
8.2

Gainsight PX

82%
1 Rating

Support Rating

9.4

Craft

94%
3 Ratings
7.4

Gainsight PX

74%
17 Ratings

Likelihood to Recommend

Craft

Craft is really well suited for any size design team - I have used it within a team of 3, and within a team of 30.It helps with collaboration within the team, and between external teams through 'sync' with Invision.It increases efficiency of using Sketch with things like 'data', 'duplicate', and 'stock'. These tools not only make designing faster, but also more realistic, allowing us to 'test' our designs sooner.
Evan Jaffe | TrustRadius Reviewer

Gainsight PX

If you have short simple messages that need to go out in precise situations, and you want to see who has seen what messages, PX works very well. If you want to see what a user does in your software, PX shows a log (through all mapped parts of your software, and through each URL). You can display a path of all users with a common start or endpoint (to assess user flow). But it often feels like important context is missing: how long did they take in each spot, how'd they move their cursor, where were they reading—these remain big gaps. If you have simple surveys to send, you can target these with the same level of precision as PX messages.
Michael Wohlwend | TrustRadius Reviewer

Pros

Craft

  • Craft is built to digital products developers, so its workflow is great.
  • It has a very nice interface and is a beautiful tool.
Raphael Sanguinete | TrustRadius Reviewer

Gainsight PX

  • Setting up a new campaign is a step by step process that you are lead through by the application.
  • Analytics are right there on the campaign that is currently active. You also have the ability to filter on the data to obtain additional information.
  • There is the ability to run multiple campaigns at the same time. This allows for the ability to be very focused by account.
Helene Tapper | TrustRadius Reviewer

Cons

Craft

  • Text formatting is sometimes difficult and can break your flow of writing.
  • The button for creating another level is exceptionally hard to see and poorly placed.
  • Copying rich text out of the app pastes it with an odd styling.
Ben Lachman | TrustRadius Reviewer

Gainsight PX

  • Generate reports based on predefined segments is not possible. This is essential for us for creating an onboarding workflow.
  • On-screen guides randomly lose their mapping and need re-calibration. This might be due to our application responsive technology.
  • Missing customization on certain engagements - Creating a delay is not possible for all types which is needed.
Oded Wilder | TrustRadius Reviewer

Pricing Details

Craft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Craft Editions & Modules

Additional Pricing Details

Gainsight PX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 100 or less MAUs (Monthly Active Users)

Gainsight PX Editions & Modules

Edition
Starter (Free)$01
StarterStarting at $400/M2
GrowthCustom3
  1. 100 or less MAUs (Monthly Active Users)
  2. 500+ MAUs (Monthly Active Users)
  3. Per MAUs (Monthly Active Users) and more
Additional Pricing Details

Likelihood to Renew

Craft

No score
No answers yet
No answers on this topic

Gainsight PX

Gainsight PX 8.2
Based on 1 answer
I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality.
Helene Tapper | TrustRadius Reviewer

Support Rating

Craft

Craft 9.4
Based on 3 answers
Responsive chat with founders to answer any questions you have.
Anonymous | TrustRadius Reviewer

Gainsight PX

Gainsight PX 7.4
Based on 17 answers
Support is often a bit slow in fixing issues raised. They will immediately respond to your ticket saying "We're handling it", but actually handling it can take several weeks. So you need to manage your expectations that support is not real-time.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Craft

Craft was originally developed in response to ExpressionEngine's shortcomings. While ExpressionEngine has caught up in some regards, it still looks and feels a bit unpolished by comparison. Additionally, ExpressionEngine's vendor has never gotten UI right - not on their website, nor in their CMS. Craft remains easier to use, more polished and provides a wider feature set in its base install (without needing plugins).As for WordPress - while I recognize its massive popularity, I find its reliance on themes, third-party plugins, along with security shortcomings, make it a poor fit for the larger custom projects we build. On the other hand, if you want to throw up a passable website in a day, you can't beat WordPress.
Ben Seigel | TrustRadius Reviewer

Gainsight PX

ChurnZero is similar in its NPS and walk-through abilities as is user IQ but neither fits in the exact same category. Px is unique to anything I've used for the data extraction it offers. It's not a CS tool like those I mentioned but it is easily the best in terms of tracking customer behavior on our platform.
David Jensen | TrustRadius Reviewer

Return on Investment

Craft

  • More accurate mockups for clients that take less time than without using Craft.
  • Increased collaboration within and between teams by providing more immediate insight into active design work.
  • More enjoyable experiences while designing, because the tool set opens up new work flows that do not existing natively in any design software.
Evan Jaffe | TrustRadius Reviewer

Gainsight PX

  • We have become more data-driven as a whole. Rather than just making assumptions based on gut feeling, we back that up with data.
  • We have become more aware of features that are 1) used way more than we thought, and 2) features that don't get touched.
  • We have been able to find examples of innovative ways users are engaging with our product.
Julie Pinto | TrustRadius Reviewer

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