Craft vs Gainsight PX

Likelihood to Recommend

Craft is really well suited for any size design team - I have used it within a team of 3, and within a team of 30.It helps with collaboration within the team, and between external teams through 'sync' with Invision.It increases efficiency of using Sketch with things like 'data', 'duplicate', and 'stock'. These tools not only make designing faster, but also more realistic, allowing us to 'test' our designs sooner.

Read full review

Evan Jaffe

Sr. Product Designer

Four Winds InteractiveComputer Software, 201-500 employees

View all 6 answers on this topic

If you have short simple messages that need to go out in precise situations, and you want to see who has seen what messages, PX works very well. If you want to see what a user does in your software, PX shows a log (through all mapped parts of your software, and through each URL). You can display a path of all users with a common start or endpoint (to assess user flow). But it often feels like important context is missing: how long did they take in each spot, how'd they move their cursor, where were they reading—these remain big gaps. If you have simple surveys to send, you can target these with the same level of precision as PX messages.

Read full review

Michael Wohlwend

Senior Information Developer, User Assistance

New Innovations, Inc.Hospital & Health Care, 51-200 employees

View all 13 answers on this topic

Pros

Craft is built to digital products developers, so its workflow is great.
It has a very nice interface and is a beautiful tool.

Read full review

Raphael Sanguinete

Diretor Criativo e Produtor

RebuliçoEntertainment, 1-10 employees

View all 6 answers on this topic

Setting up a new campaign is a step by step process that you are lead through by the application.
Analytics are right there on the campaign that is currently active. You also have the ability to filter on the data to obtain additional information.
There is the ability to run multiple campaigns at the same time. This allows for the ability to be very focused by account.

Read full review

Helene Tapper

Customer Success Manager

FPXComputer Software, 51-200 employees

View all 13 answers on this topic

Cons

Text formatting is sometimes difficult and can break your flow of writing.
The button for creating another level is exceptionally hard to see and poorly placed.
Copying rich text out of the app pastes it with an odd styling.

Read full review

Ben Lachman

Principal

Nice Mohawk LimitedComputer Software, 1-10 employees

View all 6 answers on this topic

Generate reports based on predefined segments is not possible. This is essential for us for creating an onboarding workflow.
On-screen guides randomly lose their mapping and need re-calibration. This might be due to our application responsive technology.
Missing customization on certain engagements - Creating a delay is not possible for all types which is needed.

Read full review

Oded Wilder

Head of Client Success

ProggioComputer Software, 11-50 employees

View all 13 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Craft Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

$0 100 or less MAUs (Monthly Active Users)

Gainsight PX Editions & Modules

Edition

Starter (Free)	$0¹
Starter	Starting at $400/M²
Growth	Custom³

100 or less MAUs (Monthly Active Users)
500+ MAUs (Monthly Active Users)
Per MAUs (Monthly Active Users) and more

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Gainsight PX 8.2

Based on 1 answer

I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality.

Read full review

Helene Tapper

Customer Success Manager

FPXComputer Software, 51-200 employees

View all 1 answers on this topic

Support Rating

Craft 9.4

Based on 3 answers

Responsive chat with founders to answer any questions you have.

Read full review

Verified User

Consultant in Engineering

Banking Company, 1-10 employees

View all 3 answers on this topic

Gainsight PX 7.4

Based on 17 answers

Support is often a bit slow in fixing issues raised. They will immediately respond to your ticket saying "We're handling it", but actually handling it can take several weeks. So you need to manage your expectations that support is not real-time.

Read full review

Verified User

Executive in Product Management

Computer Software Company, 51-200 employees

View all 17 answers on this topic

Alternatives Considered

Craft was originally developed in response to ExpressionEngine's shortcomings. While ExpressionEngine has caught up in some regards, it still looks and feels a bit unpolished by comparison. Additionally, ExpressionEngine's vendor has never gotten UI right - not on their website, nor in their CMS. Craft remains easier to use, more polished and provides a wider feature set in its base install (without needing plugins).As for WordPress - while I recognize its massive popularity, I find its reliance on themes, third-party plugins, along with security shortcomings, make it a poor fit for the larger custom projects we build. On the other hand, if you want to throw up a passable website in a day, you can't beat WordPress.

Read full review

Ben Seigel

Principal

Versa Studio LLCInternet, 1-10 employees

View all 6 answers on this topic

ChurnZero is similar in its NPS and walk-through abilities as is user IQ but neither fits in the exact same category. Px is unique to anything I've used for the data extraction it offers. It's not a CS tool like those I mentioned but it is easily the best in terms of tracking customer behavior on our platform.

Read full review

David Jensen

Operations Manager, Customer Success

KenectComputer Software, 51-200 employees

View all 13 answers on this topic

Return on Investment

More accurate mockups for clients that take less time than without using Craft.
Increased collaboration within and between teams by providing more immediate insight into active design work.
More enjoyable experiences while designing, because the tool set opens up new work flows that do not existing natively in any design software.

Read full review

Evan Jaffe

Sr. Product Designer

Four Winds InteractiveComputer Software, 201-500 employees

View all 6 answers on this topic

We have become more data-driven as a whole. Rather than just making assumptions based on gut feeling, we back that up with data.
We have become more aware of features that are 1) used way more than we thought, and 2) features that don't get touched.
We have been able to find examples of innovative ways users are engaging with our product.

Read full review

Julie Pinto

Support Manager

BongoE-Learning, 11-50 employees

View all 13 answers on this topic

Craft vs Gainsight PX

Craft

Gainsight PX

Attribute Ratings

Likelihood to Recommend

Craft

Gainsight PX

Likelihood to Renew

Craft

Gainsight PX

Support Rating

Craft

Gainsight PX

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Craft Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Gainsight PX Editions & Modules

Edition

Additional Pricing Details

Likelihood to Renew

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Add comparison