What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 16 reviews and ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 10 reviews and ratings
Attribute Ratings
- Craft is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
9.4
Craft
94%
6 Ratings
8.7
Pendo Feedback (formerly Receptive)
87%
4 Ratings
Support Rating
9.4
Craft
94%
3 Ratings
8.7
Pendo Feedback (formerly Receptive)
87%
3 Ratings
Likelihood to Recommend
Craft
Craft is really well suited for any size design team - I have used it within a team of 3, and within a team of 30.It helps with collaboration within the team, and between external teams through 'sync' with Invision.It increases efficiency of using Sketch with things like 'data', 'duplicate', and 'stock'. These tools not only make designing faster, but also more realistic, allowing us to 'test' our designs sooner.
Sr. Product Designer
Four Winds InteractiveComputer Software, 201-500 employees
Pendo Feedback (formerly Receptive)
Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.

Verified User
Employee in Other
Internet Company, 51-200 employeesPros
Craft
- Craft is built to digital products developers, so its workflow is great.
- It has a very nice interface and is a beautiful tool.
Diretor Criativo e Produtor
RebuliçoEntertainment, 1-10 employees
Pendo Feedback (formerly Receptive)
- Easy collection of enhancement requests
- Linking to Jira tickets for development priorities
- Provides visibility for our customers into their priorities
VP of Product and Development
HealthicityHospital & Health Care, 11-50 employees
Cons
Craft
- Text formatting is sometimes difficult and can break your flow of writing.
- The button for creating another level is exceptionally hard to see and poorly placed.
- Copying rich text out of the app pastes it with an odd styling.
Principal
Nice Mohawk LimitedComputer Software, 1-10 employees
Pendo Feedback (formerly Receptive)
- Do not charge per user (we almost cancelled over that).
- Get rid of or make the assumption of time and money saved more realistic.
VP of Customer Experience
Rain Retail SoftwareInformation Technology & Services, 51-200 employees
Pricing Details
Craft
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Pendo Feedback (formerly Receptive)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
Craft
Craft 9.4
Based on 3 answers
Responsive chat with founders to answer any questions you have.

Verified User
Consultant in Engineering
Banking Company, 1-10 employeesPendo Feedback (formerly Receptive)
Pendo Feedback (formerly Receptive) 8.7
Based on 3 answers
The support team is great - responsive and helpful.
Director of Member Support and Training
Species360Computer Software, 11-50 employees
Alternatives Considered
Craft
Craft was originally developed in response to ExpressionEngine's shortcomings. While ExpressionEngine has caught up in some regards, it still looks and feels a bit unpolished by comparison. Additionally, ExpressionEngine's vendor has never gotten UI right - not on their website, nor in their CMS. Craft remains easier to use, more polished and provides a wider feature set in its base install (without needing plugins).As for WordPress - while I recognize its massive popularity, I find its reliance on themes, third-party plugins, along with security shortcomings, make it a poor fit for the larger custom projects we build. On the other hand, if you want to throw up a passable website in a day, you can't beat WordPress.
Principal
Versa Studio LLCInternet, 1-10 employees
Pendo Feedback (formerly Receptive)
We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.

Verified User
Employee in Other
Internet Company, 51-200 employeesReturn on Investment
Craft
- More accurate mockups for clients that take less time than without using Craft.
- Increased collaboration within and between teams by providing more immediate insight into active design work.
- More enjoyable experiences while designing, because the tool set opens up new work flows that do not existing natively in any design software.
Sr. Product Designer
Four Winds InteractiveComputer Software, 201-500 employees
Pendo Feedback (formerly Receptive)
- Able to tie costs to enhancement requests via Jira integration
VP of Product and Development
HealthicityHospital & Health Care, 11-50 employees