Craft vs Pendo Feedback (formerly Receptive)

Likelihood to Recommend

Craft is really well suited for any size design team - I have used it within a team of 3, and within a team of 30.It helps with collaboration within the team, and between external teams through 'sync' with Invision.It increases efficiency of using Sketch with things like 'data', 'duplicate', and 'stock'. These tools not only make designing faster, but also more realistic, allowing us to 'test' our designs sooner.

Read full review

Evan Jaffe

Sr. Product Designer

Four Winds InteractiveComputer Software, 201-500 employees

View all 6 answers on this topic

Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.

Read full review

Verified User

Employee in Other

Internet Company, 51-200 employees

View all 4 answers on this topic

Pros

Craft is built to digital products developers, so its workflow is great.
It has a very nice interface and is a beautiful tool.

Read full review

Raphael Sanguinete

Diretor Criativo e Produtor

RebuliçoEntertainment, 1-10 employees

View all 6 answers on this topic

Easy collection of enhancement requests
Linking to Jira tickets for development priorities
Provides visibility for our customers into their priorities

Read full review

Stephanie Hanson

VP of Product and Development

HealthicityHospital & Health Care, 11-50 employees

View all 4 answers on this topic

Cons

Text formatting is sometimes difficult and can break your flow of writing.
The button for creating another level is exceptionally hard to see and poorly placed.
Copying rich text out of the app pastes it with an odd styling.

Read full review

Ben Lachman

Principal

Nice Mohawk LimitedComputer Software, 1-10 employees

View all 6 answers on this topic

Do not charge per user (we almost cancelled over that).
Get rid of or make the assumption of time and money saved more realistic.

Read full review

Clinton Brady, MBA

VP of Customer Experience

Rain Retail SoftwareInformation Technology & Services, 51-200 employees

View all 4 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Support Rating

Craft 9.4

Based on 3 answers

Responsive chat with founders to answer any questions you have.

Read full review

Verified User

Consultant in Engineering

Banking Company, 1-10 employees

View all 3 answers on this topic

Pendo Feedback (formerly Receptive) 8.7

Based on 3 answers

The support team is great - responsive and helpful.

Read full review

Elisabeth Hunt

Director of Member Support and Training

Species360Computer Software, 11-50 employees

View all 3 answers on this topic

Alternatives Considered

Craft was originally developed in response to ExpressionEngine's shortcomings. While ExpressionEngine has caught up in some regards, it still looks and feels a bit unpolished by comparison. Additionally, ExpressionEngine's vendor has never gotten UI right - not on their website, nor in their CMS. Craft remains easier to use, more polished and provides a wider feature set in its base install (without needing plugins).As for WordPress - while I recognize its massive popularity, I find its reliance on themes, third-party plugins, along with security shortcomings, make it a poor fit for the larger custom projects we build. On the other hand, if you want to throw up a passable website in a day, you can't beat WordPress.

Read full review

Ben Seigel

Principal

Versa Studio LLCInternet, 1-10 employees

View all 6 answers on this topic

We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.

Read full review

Verified User

Employee in Other

Internet Company, 51-200 employees

View all 4 answers on this topic

Return on Investment

More accurate mockups for clients that take less time than without using Craft.
Increased collaboration within and between teams by providing more immediate insight into active design work.
More enjoyable experiences while designing, because the tool set opens up new work flows that do not existing natively in any design software.

Read full review

Evan Jaffe

Sr. Product Designer

Four Winds InteractiveComputer Software, 201-500 employees

View all 6 answers on this topic

Able to tie costs to enhancement requests via Jira integration

Read full review

Stephanie Hanson

VP of Product and Development

HealthicityHospital & Health Care, 11-50 employees

View all 4 answers on this topic

Craft vs Pendo Feedback (formerly Receptive)

Craft

Pendo Feedback (formerly Receptive)

Attribute Ratings

Likelihood to Recommend

Craft

Pendo Feedback (formerly Receptive)

Support Rating

Craft

Pendo Feedback (formerly Receptive)

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Support Rating

Alternatives Considered

Return on Investment

Add comparison