Craft vs. Pendo Feedback

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Craft
Score 9.3 out of 10
N/A
Craft, from the company of the same name in Tel Aviv, is presented by the vendor as a better way for Product Managers to manage and plan their products in agile environment.N/A
Pendo Feedback
Score 7.0 out of 10
N/A
Pendo Feedback (formerly Receptive, acquired 2019) is a SaaS product management platform that allows users to collect product feedback and feature requests from customers as well as internal teams, and collaborate on the product roadmap.N/A
Pricing
CraftPendo Feedback
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CraftPendo Feedback
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
CraftPendo Feedback
Small Businesses
Notion
Notion
Score 8.8 out of 10
Craft
Craft
Score 9.3 out of 10
Medium-sized Companies
Notion
Notion
Score 8.8 out of 10
productboard
productboard
Score 8.8 out of 10
Enterprises
Miro
Miro
Score 8.9 out of 10
Miro
Miro
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CraftPendo Feedback
Likelihood to Recommend
9.5
(6 ratings)
8.7
(4 ratings)
Support Rating
9.2
(2 ratings)
8.6
(3 ratings)
User Testimonials
CraftPendo Feedback
Likelihood to Recommend
Craft
Craft is really well suited for any size design team - I have used it within a team of 3, and within a team of 30. It helps with collaboration within the team, and between external teams through 'sync' with Invision. It increases efficiency of using Sketch with things like 'data', 'duplicate', and 'stock'. These tools not only make designing faster, but also more realistic, allowing us to 'test' our designs sooner.
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Pendo.io
Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.
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Pros
Craft
  • Craft is built to digital products developers, so its workflow is great.
  • It has a very nice interface and is a beautiful tool.
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Pendo.io
  • Easy collection of enhancement requests
  • Linking to Jira tickets for development priorities
  • Provides visibility for our customers into their priorities
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Cons
Craft
  • Text formatting is sometimes difficult and can break your flow of writing.
  • The button for creating another level is exceptionally hard to see and poorly placed.
  • Copying rich text out of the app pastes it with an odd styling.
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Pendo.io
  • Do not charge per user (we almost cancelled over that).
  • Get rid of or make the assumption of time and money saved more realistic.
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Support Rating
Craft
Responsive chat with founders to answer any questions you have.
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Pendo.io
The support team is great - responsive and helpful.
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Alternatives Considered
Craft
Craft was originally developed in response to ExpressionEngine's shortcomings. While ExpressionEngine has caught up in some regards, it still looks and feels a bit unpolished by comparison. Additionally, ExpressionEngine's vendor has never gotten UI right - not on their website, nor in their CMS. Craft remains easier to use, more polished and provides a wider feature set in its base install (without needing plugins). As for WordPress - while I recognize its massive popularity, I find its reliance on themes, third-party plugins, along with security shortcomings, make it a poor fit for the larger custom projects we build. On the other hand, if you want to throw up a passable website in a day, you can't beat WordPress.
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Pendo.io
We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.
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Return on Investment
Craft
  • More accurate mockups for clients that take less time than without using Craft.
  • Increased collaboration within and between teams by providing more immediate insight into active design work.
  • More enjoyable experiences while designing, because the tool set opens up new work flows that do not existing natively in any design software.
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Pendo.io
  • Able to tie costs to enhancement requests via Jira integration
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ScreenShots