What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Craft

Craft is really well suited for any size design team - I have used it within a team of 3, and within a team of 30.It helps with collaboration within the team, and between external teams through 'sync' with Invision.It increases efficiency of using Sketch with things like 'data', 'duplicate', and 'stock'. These tools not only make designing faster, but also more realistic, allowing us to 'test' our designs sooner.
Evan Jaffe | TrustRadius Reviewer

Pendo Feedback (formerly Receptive)

Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.
Anonymous | TrustRadius Reviewer

Pros

Craft

  • Free form nested text creation
  • Meeting notes
  • Easy sharing of text documents
  • Native apps
Ben Lachman | TrustRadius Reviewer

Pendo Feedback (formerly Receptive)

  • Easy collection of enhancement requests
  • Linking to Jira tickets for development priorities
  • Provides visibility for our customers into their priorities
Stephanie Hanson | TrustRadius Reviewer

Cons

Craft

  • It has a great workflow, but it is very little customizable.
  • The tool is not so easy to use, so you have to take a time to get to know it.
Raphael Sanguinete | TrustRadius Reviewer

Pendo Feedback (formerly Receptive)

  • Do not charge per user (we almost cancelled over that).
  • Get rid of or make the assumption of time and money saved more realistic.
Clinton Brady, MBA | TrustRadius Reviewer

Support Rating

Craft

Craft 9.6
Based on 3 answers
Responsive chat with founders to answer any questions you have.
Anonymous | TrustRadius Reviewer

Pendo Feedback (formerly Receptive)

Pendo Feedback (formerly Receptive) 8.7
Based on 3 answers
The support team is great - responsive and helpful.
Elisabeth Hunt | TrustRadius Reviewer

Alternatives Considered

Craft

Craft was originally developed in response to ExpressionEngine's shortcomings. While ExpressionEngine has caught up in some regards, it still looks and feels a bit unpolished by comparison. Additionally, ExpressionEngine's vendor has never gotten UI right - not on their website, nor in their CMS. Craft remains easier to use, more polished and provides a wider feature set in its base install (without needing plugins).As for WordPress - while I recognize its massive popularity, I find its reliance on themes, third-party plugins, along with security shortcomings, make it a poor fit for the larger custom projects we build. On the other hand, if you want to throw up a passable website in a day, you can't beat WordPress.
Ben Seigel | TrustRadius Reviewer

Pendo Feedback (formerly Receptive)

We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.
Anonymous | TrustRadius Reviewer

Return on Investment

Craft

  • More accurate mockups for clients that take less time than without using Craft.
  • Increased collaboration within and between teams by providing more immediate insight into active design work.
  • More enjoyable experiences while designing, because the tool set opens up new work flows that do not existing natively in any design software.
Evan Jaffe | TrustRadius Reviewer

Pendo Feedback (formerly Receptive)

  • Able to tie costs to enhancement requests via Jira integration
Stephanie Hanson | TrustRadius Reviewer

Pricing Details

Craft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pendo Feedback (formerly Receptive)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison