17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 17 reviews and ratings
348 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 348 reviews and ratings
Feature Set Ratings
Survey Format & Appearance
Craft
Feature Set Not Supported
N/A

8.4
Qualtrics
84%
Qualtrics CoreXM ranks higher in 3/3 features
Qualtrics CoreXM ranks higher in 3/3 features
Survey templates
N/A
0 Ratings

8.6
86%
106 Ratings
Themes
N/A
0 Ratings

8.4
84%
109 Ratings
Custom logo/branding
N/A
0 Ratings

8.4
84%
107 Ratings
Survey Content
Craft
Feature Set Not Supported
N/A

9.0
Qualtrics
90%
Qualtrics CoreXM ranks higher in 3/3 features
Qualtrics CoreXM ranks higher in 3/3 features
Changes to live survey
N/A
0 Ratings

9.4
94%
109 Ratings
Question design help
N/A
0 Ratings

8.3
83%
115 Ratings
Multiple question types
N/A
0 Ratings

9.3
93%
125 Ratings
Survey Logic
Craft
Feature Set Not Supported
N/A

8.6
Qualtrics
86%
Qualtrics CoreXM ranks higher in 1/1 features
Qualtrics CoreXM ranks higher in 1/1 features
Survey logic flexibility
N/A
0 Ratings

8.6
86%
125 Ratings
Survey Reporting & Analytics
Craft
Feature Set Not Supported
N/A

8.5
Qualtrics
85%
Qualtrics CoreXM ranks higher in 5/5 features
Qualtrics CoreXM ranks higher in 5/5 features
Response tracking
N/A
0 Ratings

8.8
88%
122 Ratings
Data export
N/A
0 Ratings

8.8
88%
122 Ratings
Standard reports
N/A
0 Ratings

8.6
86%
115 Ratings
Custom reports
N/A
0 Ratings

8.0
80%
104 Ratings
Analytics
N/A
0 Ratings

8.4
84%
109 Ratings
Survey Administration & Security
Craft
Feature Set Not Supported
N/A

9.0
Qualtrics
90%
Qualtrics CoreXM ranks higher in 2/2 features
Qualtrics CoreXM ranks higher in 2/2 features
Access controls
N/A
0 Ratings

8.8
88%
106 Ratings
Compliance
N/A
0 Ratings

9.2
92%
93 Ratings
Survey Distribution
Craft
Feature Set Not Supported
N/A

8.5
Qualtrics
85%
Qualtrics CoreXM ranks higher in 2/2 features
Qualtrics CoreXM ranks higher in 2/2 features
Vendor-offered crowdsourcing
N/A
0 Ratings

8.2
82%
54 Ratings
Respondent restrictions
N/A
0 Ratings

8.8
88%
83 Ratings
Attribute Ratings
- Craft is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
9.4
Craft
94%
6 Ratings

8.9
Qualtrics
89%
168 Ratings
Likelihood to Renew
Craft
N/A
0 Ratings

9.4
Qualtrics
94%
41 Ratings
Usability
Craft
N/A
0 Ratings

9.0
Qualtrics
90%
18 Ratings
Availability
Craft
N/A
0 Ratings

9.0
Qualtrics
90%
2 Ratings
Performance
Craft
N/A
0 Ratings

5.5
Qualtrics
55%
2 Ratings
Support Rating
9.4
Craft
94%
3 Ratings

8.4
Qualtrics
84%
30 Ratings
Online Training
Craft
N/A
0 Ratings

8.0
Qualtrics
80%
2 Ratings
Implementation Rating
Craft
N/A
0 Ratings

9.0
Qualtrics
90%
2 Ratings
Likelihood to Recommend
Craft
Craft is really well suited for any size design team - I have used it within a team of 3, and within a team of 30.It helps with collaboration within the team, and between external teams through 'sync' with Invision.It increases efficiency of using Sketch with things like 'data', 'duplicate', and 'stock'. These tools not only make designing faster, but also more realistic, allowing us to 'test' our designs sooner.
Sr. Product Designer
Four Winds InteractiveComputer Software, 201-500 employees
Qualtrics
Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
User Experience Researcher
Sun Life FinancialFinancial Services, 10,001+ employees
Pros
Craft
- Craft is built to digital products developers, so its workflow is great.
- It has a very nice interface and is a beautiful tool.
Diretor Criativo e Produtor
RebuliçoEntertainment, 1-10 employees
Qualtrics
- Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
- It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
- Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.
Product Development Manager
SelectHealthInsurance, 1001-5000 employees
Cons
Craft
- Text formatting is sometimes difficult and can break your flow of writing.
- The button for creating another level is exceptionally hard to see and poorly placed.
- Copying rich text out of the app pastes it with an odd styling.
Principal
Nice Mohawk LimitedComputer Software, 1-10 employees
Qualtrics
- The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
- We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
- I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.

Verified User
Professional in Professional Services
Higher Education Company, 1001-5000 employeesPricing Details
Craft
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Craft Editions & Modules
—
Additional Pricing Details
—Qualtrics
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$1,500 per user/per year
Qualtrics Editions & Modules
Edition
Research Core 1 | $1,5001 |
---|
- per user/per year
Additional Pricing Details
—Likelihood to Renew
Craft
No score
No answers yet
No answers on this topic
Qualtrics
Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Vice President | Market Insights
ADPHuman Resources, 10,001+ employees
Usability
Craft
No score
No answers yet
No answers on this topic
Qualtrics
Qualtrics 9.0
Based on 18 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Researcher
Church of Jesus Christ of Latter-day SaintsReligious Institutions, 10,001+ employees
Support Rating
Craft
Craft 9.4
Based on 3 answers
Responsive chat with founders to answer any questions you have.

Verified User
Consultant in Engineering
Banking Company, 1-10 employeesQualtrics
Qualtrics 8.4
Based on 30 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
Project Manager, Systems/Tools (Global Services Operations)
NovellComputer Software, 5001-10,000 employees
Online Training
Craft
No score
No answers yet
No answers on this topic
Qualtrics
Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Operations Manager at the Public Policy Research Lab
Louisiana State UniversityHigher Education, 1001-5000 employees
Implementation Rating
Craft
No score
No answers yet
No answers on this topic
Qualtrics
Qualtrics 9.0
Based on 2 answers
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Manager of Custom Research
The New York TimesNewspapers, 10,001+ employees
Alternatives Considered
Craft
Craft was originally developed in response to ExpressionEngine's shortcomings. While ExpressionEngine has caught up in some regards, it still looks and feels a bit unpolished by comparison. Additionally, ExpressionEngine's vendor has never gotten UI right - not on their website, nor in their CMS. Craft remains easier to use, more polished and provides a wider feature set in its base install (without needing plugins).As for WordPress - while I recognize its massive popularity, I find its reliance on themes, third-party plugins, along with security shortcomings, make it a poor fit for the larger custom projects we build. On the other hand, if you want to throw up a passable website in a day, you can't beat WordPress.
Principal
Versa Studio LLCInternet, 1-10 employees
Qualtrics
]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
Sr Director of Customer Success - Scale
OutreachComputer Software, 1001-5000 employees
Return on Investment
Craft
- More accurate mockups for clients that take less time than without using Craft.
- Increased collaboration within and between teams by providing more immediate insight into active design work.
- More enjoyable experiences while designing, because the tool set opens up new work flows that do not existing natively in any design software.
Sr. Product Designer
Four Winds InteractiveComputer Software, 201-500 employees
Qualtrics
- Increased productivity due to the highly intuitive user-interface and template saving capabilities.
- Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
- If a user has created a great template, they can share to external teams quite easily. It helps other departments!
Process Optimization Analyst
QuadPrinting, 10,001+ employees