Craft vs. ServiceNow DevOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Craft
Score 8.7 out of 10
N/A
Craft, from the company of the same name in Tel Aviv, is presented by the vendor as a better way for Product Managers to manage and plan their products in agile environment.N/A
ServiceNow DevOps
Score 8.5 out of 10
N/A
ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.N/A
Pricing
CraftServiceNow DevOps
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CraftServiceNow DevOps
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
CraftServiceNow DevOps
Small Businesses
IBM Targetprocess
IBM Targetprocess
Score 8.9 out of 10
GitHub
GitHub
Score 8.9 out of 10
Medium-sized Companies
ProductPlan
ProductPlan
Score 9.5 out of 10
GitHub
GitHub
Score 8.9 out of 10
Enterprises
IBM Targetprocess
IBM Targetprocess
Score 8.9 out of 10
GitHub
GitHub
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CraftServiceNow DevOps
Likelihood to Recommend
8.0
(7 ratings)
9.0
(5 ratings)
Support Rating
9.2
(2 ratings)
-
(0 ratings)
User Testimonials
CraftServiceNow DevOps
Likelihood to Recommend
Craft
Craft is really well suited for any size design team - I have used it within a team of 3, and within a team of 30. It helps with collaboration within the team, and between external teams through 'sync' with Invision. It increases efficiency of using Sketch with things like 'data', 'duplicate', and 'stock'. These tools not only make designing faster, but also more realistic, allowing us to 'test' our designs sooner.
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ServiceNow
ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
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Pros
Craft
  • Craft is built to digital products developers, so its workflow is great.
  • It has a very nice interface and is a beautiful tool.
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ServiceNow
  • Plan develop, build, test, deploy and operate any applications in a safer environment.
  • Evaluating and monitoring improvements
  • Connects with third party and existing applications
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Cons
Craft
  • tools hard to understand
  • user interface is a bit tricky for some who is not familiar with these apps
  • detailed control page with more formatting options
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ServiceNow
  • No drop-down option is available to click when requesting specific software or hardware.
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Support Rating
Craft
Responsive chat with founders to answer any questions you have.
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ServiceNow
No answers on this topic
Alternatives Considered
Craft
Craft was originally developed in response to ExpressionEngine's shortcomings. While ExpressionEngine has caught up in some regards, it still looks and feels a bit unpolished by comparison. Additionally, ExpressionEngine's vendor has never gotten UI right - not on their website, nor in their CMS. Craft remains easier to use, more polished and provides a wider feature set in its base install (without needing plugins). As for WordPress - while I recognize its massive popularity, I find its reliance on themes, third-party plugins, along with security shortcomings, make it a poor fit for the larger custom projects we build. On the other hand, if you want to throw up a passable website in a day, you can't beat WordPress.
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ServiceNow
As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
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Return on Investment
Craft
  • Easy to keep track of notes in a more structured way than a long single document that gets added to over time.
  • Great for sharing with collaborators.
  • Allows for quick draft creation which produces better final documents.
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ServiceNow
  • ROI
  • Increased the NPR score.
  • Central locale for information and troubleshooting.
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ScreenShots