What users are saying about
2 Ratings
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Score 9 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Cratejoy

Perfect for people starting an online subscription box business. Gives good suggestions and guidance. Helps figure out pricing and other ways to make your business successful.
Anonymous | TrustRadius Reviewer

FinancialForce Billing

Again, it's a one-stop-shop and once you're up and running is a simple monthly AR process. The difficulties are in getting up and running.
Anonymous | TrustRadius Reviewer

Pros

Cratejoy

  • Exposure
  • Backend
  • Customer Support
Anonymous | TrustRadius Reviewer

FinancialForce Billing

  • Aggregates the billing elements into a simple, functional area.
  • One-stop-shop for client billing.
  • Keeps all functions on one platform (assuming you run a SalesForce domain).
Anonymous | TrustRadius Reviewer

Cons

Cratejoy

  • Customer service takes awhile
Anonymous | TrustRadius Reviewer

FinancialForce Billing

  • Implementation is a lengthy, confusing process.
  • They could benefit from better communications and project planning during imps.
Anonymous | TrustRadius Reviewer

Support Rating

Cratejoy

Cratejoy 10.0
Based on 1 answer
Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!
Anonymous | TrustRadius Reviewer

FinancialForce Billing

FinancialForce Billing 6.0
Based on 2 answers
I think FF can do better. Our support team has had some personnel changes during the on-boarding process. Hire trainers not SME's. SME's are not the most flexible, and trainers succeed when you succeed.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cratejoy

Cratejoy streamlines the process so there's less to figure out on your own.
Anonymous | TrustRadius Reviewer

FinancialForce Billing

This is our first AR product as a finance organiztion.
Anonymous | TrustRadius Reviewer

Return on Investment

Cratejoy

  • Lots of sales!
  • 10% commission paid to them
Anonymous | TrustRadius Reviewer

FinancialForce Billing

  • Have not seen the ROI yet. Still working out the kinks of implementation.
  • Client on-boarding (post implementation) is a fluid process. Not easy, but fluid and repeatable.
Anonymous | TrustRadius Reviewer

Pricing Details

Cratejoy

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FinancialForce Billing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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