What users are saying about
3 Ratings
1 Rating
3 Ratings
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Score 4.6 out of 100
1 Rating
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Score 7 out of 100

Likelihood to Recommend

Cratejoy

I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.
Anonymous | TrustRadius Reviewer

Fusebill

Fusebill is great for a simple business that doesn't have a lot of moving pieces to their subscriptions. One of our two companies that uses Fusebill it is perfect for it because it is small and straightforward. The second you get into complicated scenarios for billing, subscriptions or detailed accounting reports, [and] Fusebill no longer serves those needs.
Anonymous | TrustRadius Reviewer

Pros

Cratejoy

  • Markets your boxes in their marketplace
  • Sets up shipping so it's easier and cheaper
  • Helps get your online subscription boxes started
Anonymous | TrustRadius Reviewer

Fusebill

No answers on this topic

Cons

Cratejoy

  • Fees
  • Transparency
  • Customer service
Anonymous | TrustRadius Reviewer

Fusebill

No answers on this topic

Usability

Cratejoy

No score
No answers yet
No answers on this topic

Fusebill

Fusebill 7.0
Based on 1 answer
It works great for the simple scenarios and gives you configurability options to make it fit your business, but doesn't handle the complicated scenarios.
Anonymous | TrustRadius Reviewer

Support Rating

Cratejoy

Cratejoy 10.0
Based on 2 answers
Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!
Anonymous | TrustRadius Reviewer

Fusebill

Fusebill 2.0
Based on 1 answer
This is pretty non-existent. After we came on we had a dedicated person for a few months and then never heard from them again. Support requests seem to be forgotten about and we rarely got answers to the questions we were needing.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cratejoy

Cratejoy streamlines the process so there's less to figure out on your own.
Anonymous | TrustRadius Reviewer

Fusebill

No answers on this topic

Return on Investment

Cratejoy

  • Lots of sales!
  • 10% commission paid to them
Anonymous | TrustRadius Reviewer

Fusebill

No answers on this topic

Pricing Details

Cratejoy

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cratejoy Editions & Modules

Additional Pricing Details

Fusebill

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Fusebill Editions & Modules

Edition
Startup$295.001
Growth$895.001
  1. Per Month
Additional Pricing Details

Add comparison