3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 1.6 out of 100
Based on 3 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
Attribute Ratings
- Cratejoy is rated higher in 1 area: Support Rating
- Fusebill is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
1.6
Cratejoy
16%
3 Ratings
7.0
Fusebill
70%
1 Rating
Usability
Cratejoy
N/A
0 Ratings
7.0
Fusebill
70%
1 Rating
Support Rating
10.0
Cratejoy
100%
2 Ratings
2.0
Fusebill
20%
1 Rating
Likelihood to Recommend
Cratejoy
I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.

Verified User
Administrator in Sales
Retail Company, 1-10 employeesFusebill
Fusebill is great for a simple business that doesn't have a lot of moving pieces to their subscriptions. One of our two companies that uses Fusebill it is perfect for it because it is small and straightforward. The second you get into complicated scenarios for billing, subscriptions or detailed accounting reports, [and] Fusebill no longer serves those needs.

Verified User
C-Level Executive in Information Technology
Insurance Company, 201-500 employeesPros
Cratejoy
- Markets your boxes in their marketplace
- Sets up shipping so it's easier and cheaper
- Helps get your online subscription boxes started

Verified User
General Manager in Marketing
Food & Beverages Company, 1-10 employeesFusebill
No answers on this topic
Cons
Cratejoy
- Fees
- Transparency
- Customer service

Verified User
Administrator in Sales
Retail Company, 1-10 employeesFusebill
No answers on this topic
Pricing Details
Cratejoy
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cratejoy Editions & Modules
—
Additional Pricing Details
—Fusebill
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$250 per month
Fusebill Editions & Modules
Edition
Startup | $295.001 |
---|---|
Growth | $895.001 |
- per month
Additional Pricing Details
—Usability
Cratejoy
No score
No answers yet
No answers on this topic
Fusebill
Fusebill 7.0
Based on 1 answer
It works great for the simple scenarios and gives you configurability options to make it fit your business, but doesn't handle the complicated scenarios.

Verified User
C-Level Executive in Information Technology
Insurance Company, 201-500 employeesSupport Rating
Cratejoy
Cratejoy 10.0
Based on 2 answers
Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!

Verified User
Account Manager in Corporate
Arts & Crafts Company, 1-10 employeesFusebill
Fusebill 2.0
Based on 1 answer
This is pretty non-existent. After we came on we had a dedicated person for a few months and then never heard from them again. Support requests seem to be forgotten about and we rarely got answers to the questions we were needing.

Verified User
C-Level Executive in Information Technology
Insurance Company, 201-500 employeesAlternatives Considered
Cratejoy
Cratejoy streamlines the process so there's less to figure out on your own.

Verified User
General Manager in Marketing
Food & Beverages Company, 1-10 employeesFusebill
No answers on this topic
Return on Investment
Cratejoy
- Lots of sales!
- 10% commission paid to them

Verified User
Account Manager in Corporate
Arts & Crafts Company, 1-10 employeesFusebill
No answers on this topic