What users are saying about
2 Ratings
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Score 9 out of 100
3 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Cratejoy

Perfect for people starting an online subscription box business. Gives good suggestions and guidance. Helps figure out pricing and other ways to make your business successful.
Anonymous | TrustRadius Reviewer

NetSuite SuiteBilling

Subscription-based billing where usage fluctuates is what NetSuite SuiteBilling was made for. The ability to add and remove products to a subscription is equally useful. Companies with flat-rate pricing and limited product offerings likely would not see much benefit.
Ian Larkin | TrustRadius Reviewer

Pros

Cratejoy

  • Exposure
  • Backend
  • Customer Support
Anonymous | TrustRadius Reviewer

NetSuite SuiteBilling

  • Subscription billing with changing usage.
  • Consolidated invoicing.
  • Additional reporting specific to the software industry.
Ian Larkin | TrustRadius Reviewer

Cons

Cratejoy

  • Customer service takes awhile
Anonymous | TrustRadius Reviewer

NetSuite SuiteBilling

  • Data migration is cumbersome.
  • Billing frequency could be more customizable.
Ian Larkin | TrustRadius Reviewer

Support Rating

Cratejoy

Cratejoy 10.0
Based on 1 answer
Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!
Anonymous | TrustRadius Reviewer

NetSuite SuiteBilling

NetSuite SuiteBilling 8.0
Based on 1 answer
NetSuite SuiteBilling is typically very fast to not only respond, but resolve any issues we face.
Ian Larkin | TrustRadius Reviewer

Alternatives Considered

Cratejoy

Cratejoy streamlines the process so there's less to figure out on your own.
Anonymous | TrustRadius Reviewer

NetSuite SuiteBilling

Salesforce offered a similar product; however, our revenue is not currently handled by Salesforce; NetSuite SuiteBilling handles it. Keeping rev rec in one area was essential to us as well as receiving the proper support for a reasonable price.
Ian Larkin | TrustRadius Reviewer

Return on Investment

Cratejoy

  • Lots of sales!
  • 10% commission paid to them
Anonymous | TrustRadius Reviewer

NetSuite SuiteBilling

  • Invoice processing time has decreased.
  • Invoicing errors have decreased.
  • Less manual data entry.
Ian Larkin | TrustRadius Reviewer

Pricing Details

Cratejoy

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite SuiteBilling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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