What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 1.6 out of 100
Based on 3 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 7 reviews and ratings
Attribute Ratings
- Cratejoy is rated higher in 1 area: Support Rating
- Oracle Utilities Customer Care and Billing is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
1.6
Cratejoy
16%
3 Ratings
8.4
Oracle Utilities Customer Care and Billing
84%
5 Ratings
Likelihood to Renew
Cratejoy
N/A
0 Ratings
9.0
Oracle Utilities Customer Care and Billing
90%
1 Rating
Support Rating
10.0
Cratejoy
100%
2 Ratings
8.7
Oracle Utilities Customer Care and Billing
87%
8 Ratings
Likelihood to Recommend
Cratejoy
I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.

Verified User
Administrator in Sales
Retail Company, 1-10 employeesOracle Utilities Customer Care and Billing
Oracle Customer Care and Billing is well suited for smaller to mid size companies. I don't believe that it is structured in a way, currently, that is easy to use for larger utilities. For smaller to mid size utilities, with less data and customers, Oracle Customer Care and Billing will perform quicker and appear less cluttered. The utility I work at serves 600k+ customers.

Verified User
Analyst in Information Technology
Utilities Company, 1001-5000 employeesPros
Cratejoy
- Markets your boxes in their marketplace
- Sets up shipping so it's easier and cheaper
- Helps get your online subscription boxes started

Verified User
General Manager in Marketing
Food & Beverages Company, 1-10 employeesOracle Utilities Customer Care and Billing
- It is highly configurable.
- It is highly extendable and customizable.
- Its base batch programs allow you to perform most billing functions with no intervention.
Senior Systems Analyst
Duquesne Light CompanyUtilities, 1001-5000 employees
Cons
Cratejoy
- Fees
- Transparency
- Customer service

Verified User
Administrator in Sales
Retail Company, 1-10 employeesOracle Utilities Customer Care and Billing
- As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.

Verified User
Employee in Information Technology
Utilities Company, 1001-5000 employeesPricing Details
Cratejoy
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Oracle Utilities Customer Care and Billing
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Cratejoy
No score
No answers yet
No answers on this topic
Oracle Utilities Customer Care and Billing
Oracle Utilities Customer Care and Billing 9.0
Based on 1 answer
We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!

Verified User
Employee in Information Technology
Utilities Company, 1001-5000 employeesSupport Rating
Cratejoy
Cratejoy 10.0
Based on 2 answers
Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!

Verified User
Account Manager in Corporate
Arts & Crafts Company, 1-10 employeesOracle Utilities Customer Care and Billing
Oracle Utilities Customer Care and Billing 8.7
Based on 8 answers
Good support. It's knowledgeable and best used for consulting.

Verified User
Administrator in Information Technology
Utilities Company, 501-1000 employeesAlternatives Considered
Cratejoy
Cratejoy streamlines the process so there's less to figure out on your own.

Verified User
General Manager in Marketing
Food & Beverages Company, 1-10 employeesOracle Utilities Customer Care and Billing
Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).

Verified User
Analyst in Information Technology
Utilities Company, 1001-5000 employeesReturn on Investment
Cratejoy
- Lots of sales!
- 10% commission paid to them

Verified User
Account Manager in Corporate
Arts & Crafts Company, 1-10 employeesOracle Utilities Customer Care and Billing
- I'm not aware of any negative impacts implementing the application had from a financial perspective

Verified User
Analyst in Information Technology
Utilities Company, 10,001+ employees