Cratejoy vs. Oracle Utilities Customer Care and Billing

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cratejoy
Score 10.0 out of 10
N/A
Cratejoy is an online subscription billing solution that provides clients with features such as a website builder to create a subscription store, flexible product options, customer accounts, and inventory management. In addition to the traditional subscription billing and eCommerce features, Cratejoy also provides search engine optimization, email and social media marketing, and robust diverse analytics reporting.N/A
Oracle Utilities Customer Care and Billing
Score 8.4 out of 10
N/A
Oracle Utilities Customer Care and Billing is offered to allow users to serve customers with an integrated platform from meter to customer. Available on premises and in the cloud, the solutions are designed to help deliver service excellence, reduce cost-to-serve, and prepare for change.N/A
Pricing
CratejoyOracle Utilities Customer Care and Billing
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CratejoyOracle Utilities Customer Care and Billing
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CratejoyOracle Utilities Customer Care and Billing
Top Pros
Top Cons
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CratejoyOracle Utilities Customer Care and Billing
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User Ratings
CratejoyOracle Utilities Customer Care and Billing
Likelihood to Recommend
1.2
(3 ratings)
8.4
(5 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Support Rating
10.0
(1 ratings)
8.7
(4 ratings)
User Testimonials
CratejoyOracle Utilities Customer Care and Billing
Likelihood to Recommend
Cratejoy
I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.
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Oracle
Oracle Customer Care and Billing is well suited for smaller to mid size companies. I don't believe that it is structured in a way, currently, that is easy to use for larger utilities. For smaller to mid size utilities, with less data and customers, Oracle Customer Care and Billing will perform quicker and appear less cluttered. The utility I work at serves 600k+ customers.
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Pros
Cratejoy
  • Markets your boxes in their marketplace
  • Sets up shipping so it's easier and cheaper
  • Helps get your online subscription boxes started
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Oracle
  • It is highly configurable.
  • It is highly extendable and customizable.
  • Its base batch programs allow you to perform most billing functions with no intervention.
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Cons
Cratejoy
  • Fees
  • Transparency
  • Customer service
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Oracle
  • As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.
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Likelihood to Renew
Cratejoy
No answers on this topic
Oracle
We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!
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Support Rating
Cratejoy
Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!
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Oracle
Good support. It's knowledgeable and best used for consulting.
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Alternatives Considered
Cratejoy
Cratejoy streamlines the process so there's less to figure out on your own.
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Oracle
Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).
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Return on Investment
Cratejoy
  • Lots of sales!
  • 10% commission paid to them
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Oracle
  • I'm not aware of any negative impacts implementing the application had from a financial perspective
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