Cratejoy
2 Ratings
Oracle Utilities Customer Care and Billing
7 Ratings

Cratejoy

2 Ratings
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Score 9 out of 100

Based on 2 reviews and ratings

Oracle Utilities Customer Care and Billing

7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Based on 7 reviews and ratings

Likelihood to Recommend

Cratejoy

Perfect for people starting an online subscription box business. Gives good suggestions and guidance. Helps figure out pricing and other ways to make your business successful.

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Anonymous | TrustRadius Reviewer
Verified User
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Oracle Utilities Customer Care and Billing

Oracle Customer Care and Billing is well suited for smaller to mid size companies. I don't believe that it is structured in a way, currently, that is easy to use for larger utilities. For smaller to mid size utilities, with less data and customers, Oracle Customer Care and Billing will perform quicker and appear less cluttered. The utility I work at serves 600k+ customers.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

Cratejoy

  • Exposure
  • Backend
  • Customer Support

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Anonymous | TrustRadius Reviewer
Verified User
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Oracle Utilities Customer Care and Billing

  • It is highly configurable.
  • It is highly extendable and customizable.
  • Its base batch programs allow you to perform most billing functions with no intervention.

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Aaron Baker | TrustRadius Reviewer
Aaron Baker
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Cons

Cratejoy

  • Customer service takes awhile

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Anonymous | TrustRadius Reviewer
Verified User
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Oracle Utilities Customer Care and Billing

  • As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.

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Anonymous | TrustRadius Reviewer
Verified User
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Likelihood to Renew

Cratejoy

No score
No answers yet
No answers on this topic

Oracle Utilities Customer Care and Billing

Oracle Utilities Customer Care and Billing 9.0
Based on 1 answer
We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!

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Anonymous | TrustRadius Reviewer
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Support Rating

Cratejoy

Cratejoy 10.0
Based on 1 answer
Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!

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Anonymous | TrustRadius Reviewer
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Oracle Utilities Customer Care and Billing

Oracle Utilities Customer Care and Billing 8.7
Based on 8 answers
Good support. It's knowledgeable and best used for consulting.

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

Cratejoy

Cratejoy streamlines the process so there's less to figure out on your own.

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Anonymous | TrustRadius Reviewer
Verified User
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Oracle Utilities Customer Care and Billing

Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

Cratejoy

  • Lots of sales!
  • 10% commission paid to them

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Anonymous | TrustRadius Reviewer
Verified User
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Oracle Utilities Customer Care and Billing

  • I'm not aware of any negative impacts implementing the application had from a financial perspective

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

Cratejoy

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Oracle Utilities Customer Care and Billing

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

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