What users are saying about
3 Ratings
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Top Rated
226 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 1.6 out of 100

Stripe

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Top Rated
226 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Attribute Ratings

  • Cratejoy is rated higher in 1 area: Support Rating
  • Stripe is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.6

Cratejoy

16%
3 Ratings
8.6

Stripe

86%
83 Ratings

Likelihood to Renew

Cratejoy

N/A
0 Ratings
10.0

Stripe

100%
2 Ratings

Usability

Cratejoy

N/A
0 Ratings
10.0

Stripe

100%
2 Ratings

Support Rating

10.0

Cratejoy

100%
2 Ratings
9.2

Stripe

92%
31 Ratings

Implementation Rating

Cratejoy

N/A
0 Ratings
10.0

Stripe

100%
1 Rating

Likelihood to Recommend

Cratejoy

I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.
Anonymous | TrustRadius Reviewer

Stripe

I think Stripe is well suited for most businesses. We are a smaller business, but I have seen it work very well for larger organizations. It does a great job of processing payments from users on our site, but we sometimes run into problems with certain banks when it comes to authorizing payments.
Anonymous | TrustRadius Reviewer

Pros

Cratejoy

  • Markets your boxes in their marketplace
  • Sets up shipping so it's easier and cheaper
  • Helps get your online subscription boxes started
Anonymous | TrustRadius Reviewer

Stripe

  • They are reliable. I can count on everything going smoothly with transactions.
  • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
  • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
Meredith Brough | TrustRadius Reviewer

Cons

Cratejoy

  • Fees
  • Transparency
  • Customer service
Anonymous | TrustRadius Reviewer

Stripe

  • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
  • The ability to be able to offer discounted rates at a smaller threshold would be nice.
Bobby Greenawalt | TrustRadius Reviewer

Pricing Details

Cratejoy

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cratejoy Editions & Modules

Additional Pricing Details

Stripe

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per successful charge

Stripe Editions & Modules

Edition
Integrated2.9% + 0.301
CustomizedContact sales team
Radar0.053
Terminal2.7% + 0.054
Sigma0.025
Atlass$5006
Issuing0.107
Premium Support$1,8008
  1. per successful charge
  2. none
  3. per screened transaction
  4. per successful charge
  5. per charge
  6. one-time fee
  7. per virtual card
  8. per month
Additional Pricing Details

Likelihood to Renew

Cratejoy

No score
No answers yet
No answers on this topic

Stripe

Stripe 10.0
Based on 2 answers
Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
Bobby Greenawalt | TrustRadius Reviewer

Usability

Cratejoy

No score
No answers yet
No answers on this topic

Stripe

Stripe 10.0
Based on 2 answers
Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
Bobby Greenawalt | TrustRadius Reviewer

Support Rating

Cratejoy

Cratejoy 10.0
Based on 2 answers
Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!
Anonymous | TrustRadius Reviewer

Stripe

Stripe 9.2
Based on 31 answers
Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them.In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cratejoy

No score
No answers yet
No answers on this topic

Stripe

Stripe 10.0
Based on 1 answer
It took less than an hour to have everything setup and running
Bobby Greenawalt | TrustRadius Reviewer

Alternatives Considered

Cratejoy

Cratejoy streamlines the process so there's less to figure out on your own.
Anonymous | TrustRadius Reviewer

Stripe

Paypal is much better due mainly to the server hardly ever having outages, just as easy if not easier to install and customers are used to the brand and trust it more than others. Square is very similar to Stripe but obviously integrates with its own system so has very few issues.
Anonymous | TrustRadius Reviewer

Return on Investment

Cratejoy

  • Lots of sales!
  • 10% commission paid to them
Anonymous | TrustRadius Reviewer

Stripe

  • It makes getting money from your clients really easy
  • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
  • It is very easy to integrate with online assets of the company
  • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
  • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
Angel RIBO - The CEO Confidant | TrustRadius Reviewer

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